Amy L. Snyder

701-***-****

addd3u@r.postjobfree.com

Spokane,WA 99212

SUMMARY

Scanner, electronic filing, assistant income tax data entry, W-2's, 1099's, assessing tax documents with security clearance level 2.

Worked in customer service,12 years call center work, office administration, accounting, secretarial, product sales, and accounts receivable. Strong communication skills, work well with co-workers, students, and clients. Received awards top sales in customer service many months in a row, multiple times. Detail and task oriented.

Pleasant, outgoing personality.

Accounting experience includes invoicing, collections, credit memos, refunds, cash receipts, deposits, and credit card processing and charge-back resolution. Experienced with QuickBooks, MS Office Suite (including Outlook, Excel, and Word) as well as Windows, iOS, and Linux operating systems. Resolved credit card charge-back issues using Internet-based credit card business protection software: Freedom pay and Third party mediator Merchant Link. EXPERIENCE

H&R Block

Tax preparer Support

Provo, UT

January 2020 to March 2020

Data entry for e-file tax returns prior to Professional Tax preparer review and approval. Create W-2, W-2c, 1099's, and research partially completed returns. Contact clients for follow up with returns on hold. Using H&R Block software Blockworks, tracked and managed Tax returns for professional tax preparer. Performed bookkeeping tasks for returns being filed. eBay

Trust Specialist

Draper, UT

June 2019 - November 2019

Through email communication, receive, analyze, and approve or deny documentation submitted by eBay members for sales tax exemption.Security level two, a two-step sign in using Back office Risk Tool, Communicator linked with ASAC agent desktop and S3P acceptance storage and drive filestream document storage. Oracle, Excel, Outlook, File documents used to complete work assignment. Sun Valley Resort

Sun Valley, ID

Accounts Receivable Admin Assistant

Feb 2018 – Jan 2019

Receive payments via check and credit card. Completed invoicing, credit memos and refunds.

Tracked expenses, payments, and created payment requests for organizations, as well as collection letters.

Used OPERA and InfoGenisis financial software for hotels and restaurants to track accounts/ outstanding accounts and transactions.

Utilized MS Outlook for follow up, Excel spreadsheets for accounts, and client documents.

Performed Audit work to reconcile all resort businesses (20 to 35 depending on the season) on Excel spreadsheets and pivot tables andTicketfly sales. NAA Insurance Agent

Orem, UT

Independent Agent

Apr 2016- Apr 2018

Independent agent responsible for obtaining, contacting, tracking, and managing information of clients interested in purchasing life insurance products. Managed product presentations during in-home visits, closing sales, and after sales details. ACCI Lifeskills

Orem, UT

Office Manager

Aug 2015 – Mar 2016

Carried to completion administrative tasks requiring excellent communication in receiving telephone and mail-in orders and mailing course materials for evidence based corrections. Managed all receipts, emails, communications, certificates of completion, letters of encouragement, student files, book orders and inventory. Eide Bailly

Williston, ND

Seasonal Scanner

Dec 2013- Jan 2015

Under minimal supervision made full use of office machines for scanning tax documents and other confidential materials for electronic filing, during tax season. Filing and retrieval of hard copy documents for tax professionals. Halliburton Oilfield Services

Williston, ND

Dispatch, Admin Associate

Dec 2012-Sept 2014

Tracked and managed trucks and drivers working in the oilfield during and after drilling. Performed administrative functions. Answered phones and directed drivers during the tracking process. Used Oracle-based filing system to create electronic expense report files of field supervisors.

City of Williston

Williston, ND

Account Tech 1

Sept 2012 – Nov 2012

Performed data entry, tracking of billing for City Water Works using Excel, and Oracle-based accounting software. Managed office communication. Completed banking tasks including daily vault reconcile, cash receipts and deposits. Provided front desk and telephone customer service. EDUCATION

Mountainland Applied Technology Institute, Orem, UT, Bookkeeping Certificate Minot State University, Minot, ND, Pursued Master of Arts in Special Education Brigham Young University, Provo, UT, Bachelor of Arts in Education Ricks College, Rexburg, ID, Associates in Education