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Customer Service Assistant

Houston, TX
May 23, 2020

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Amanda McLean



University of Houston, Conrad N. Hilton College of Hotel & Restaurant Management

Bachelor of Science in Hotel & Restaurant Management: August 2015-August 2020

Industry Certifications: ServSafe & TABC

Cumulative G.P.A.: 3.25


Aramark at Minute Maid Park April 2019 – March 2020

Food & Beverage Management Intern

• Direct the flow of service and information for food and catering operations in clubs, suites, and concessions

• Plan & schedule functional activities for more than 500 employees ensuring that staffing needs are fulfilled

• Utilize demand forecasts to ensure that beverage inventory is maintained at the correct par level

• Work in a cross-functional environment to gain comprehensive knowledge of overall venue management

Aramark at NRG Park June 2018 – March 2020

Facilities Management Intern

• Identified challenges in current processes and developed new techniques to optimize employee productivity

• Acquired organizational skills that facilitated a deep understanding of large-scale event planning & management

• Expedited communication across stadium departments to verify that all operations were running as planned

• Regularly reviewed contracts to ensure contract adherence for daily, weekly, & monthly operations

Houston Event Bartenders August 2017 – March 2019

Event Coordinator/ Bartender

• Coordinated the setup and breakdown of events

• Managed bar area including cocktail design & menu, regulation compliance, and quality customer relationships.

• Maintained a clean and safe working area

Candle Woods Suites August 2014- June 2015

Guest Services Associate/ Night Auditor

• Produced daily reports that helped company increase profit and reduce costs

• Supervised and maintained hotel operations during the overnight shift

• Utilized various computer applications to launch and complete auditing processes

Kumon March 2011 – November 2015

Front Desk Assistant

• Documenting and communicating various actions, irregularities, and continuing needs

• Clerical duties, including multi-line phone, typing, copier, fax, filing, scheduling

• Scheduled appointments, and maintain and update appointment calendar.

Studio Movie Grill November 2013 – June 2014


• Consistently achieved the high guest check averages through suggestive selling

• Provided outstanding customer service to an average of 60 guests per night

• Skillfully anticipated and addressed guests' service needs


• University of Houston Marching Band

• Drum Corps International

• Winter Guard International

• Phi Mu Sorority

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