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Customer Service Manager

Location:
Johannesburg, Gauteng, South Africa
Posted:
May 23, 2020

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Resume:

Hlengiwe Mashinini

PROFESSIONAL SUMMARY

Debtor Clerk, Monthly invoicing, Monthly client’s statements, Debtors and Creditors Age Analysis Management and AVE Reports.

CONTACT

**** ***** ******* Soweto

067-***-****

addd0l@r.postjobfree.com

LANGUAGES

isiZulu - Native Speaker

English - Very good command

Sesotho - Very good command

REFERENCES

Tonya Khoury – 073-***-****

Former Managing Director at ROI Africa - addd0l@r.postjobfree.com

Mrs. Reggie – Dis-Chem Regional Manager - 011-***-****

Milton Tshabalala – Managing Director at ROi Africa - 071-***-****

COMPUTER SKILLS

Microsoft Outlook (E-mails and Diary)

Microsoft Word

Microsoft Excel

Internet

WORK EXPERIENCE

06/2007 - 07/2015

Compliance Certifier, AFSTEREO,

Responsibilities:

Media Monitoring, Radio and Television, Reconciling OSC’s

Reconciling OSC’s, Processing OSC’s

Campaign Revision, Updating Daily Reports

Emailing Reports

01/2007 – 05/2007

Call Centre Agent, SPM Direct,Midrand

Responsibilities:

Dialing For First National Bank Smart Cover (Funeral Cover)

03/2000 –12/2006

Cashier, Merchandiser and Data Capturer, Dis- Chem Pharmacy (Boksburg North)

Responsibilities:

Till Management and Customer service

Data Capturing

Stock Controller

Debtors Clerk, ROi Africa (Media Monitoring Company)

09/2016 - Current

Maintaining routine and accurate bookkeeping

Sending weekly and monthly AVE Reports to clients

Monthly Invoicing, sending invoices to clients

Sending updated statements to clients

Managing creditors and debtors Age Analysis

Keeping records of payments made

Determining which accounts are overdue

Contacting companies who owe money in writing or by telephone to recover the outstanding balance

Making follow-up emails followed by calls

In non-payment cases, make the decision to ‘hand over’ to lawyers for collection

Creditors invoices and keep records to ensure all suppliers payments are processed and request monthly statement from them

EDUCATION

Current (Incomplete)

Junior Bookkeeping, Senior Bookkeeping, Technical Accounting

Technical Accounting, College SA

07/2019

Psychology Diploma (Online), Alison Education Company



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