Sales Customer Service

CURRICULUM VITAE

AQUINO, Ivy Coleen D.

No. ** Upper Brgy. Atok Trail, Baguio City 2600

Contact no. 093********

E-mail: addczw@r.postjobfree.com

OBJECTIVE:

To obtain a position as a call center representative in a dynamic environment, to handle calls for the corporation, respond to simple queries and route calls to the proper person, and improve my role as I use and enhance my customer service abilities and experiences.

ACADEMIC BACKGROUND:

·University of the Cordilleras

Bachelor of Arts in Political Science (January 2019-present)

·Saint Louis School Center High school Dept.

High School Diploma (2015)

EXTRACURRICULAR ACTIVITIES:

● Saint Louis School Center High School Dept. Debate Society (2013-2015)

● Saint Louis University Debate Society (2015-2016)

SKILLS:

Customer Service Oriented – Ability to deal with irrate customers using excellent interpersonal-communication skills.

·Understands new concepts easily – Quick learner.

·Ability to handle stress

·Computer literate

·Reliable

FREELANCE EXPERIENCE:

February 2017 First J Sales Baguio City, Philippines

Brand Ambassador

·Drive sales and increase product awareness by wet sampling at off-premise venues.

·Engage customers through communicated information about product quality, value and style. (sales talk)

·Conducted inventory counts at the end of each shift, and weekly for stored inventory.

June-July 2017 First J Sales Baguio City, Philippines

Brand Ambassador

·Drive sales and increase product awareness by wet sampling at off-premise venues.

·Engage customers through communicated information about product quality, value and style.

(sales talk)

·Conducted inventory counts at the end of each shift, and weekly for stored inventory.

August-September 2017 People Outsourcing & Management Consulting Corp. Baguio City, Philippines

Brand Ambassador

·Drive sales and increase product awareness by wet sampling at off-premise venues.

·Engage customers through communicated information about product quality, value and style.

(sales talk)

·Conducted inventory counts at the end of each shift, and weekly for stored inventory.

BPO EXPERIENCE:

October- December 2017 SITEL Philippines (SEARS Shop Your Way) Baguio City, Philippines

Customer Service Representative

Handled calls.

Answered queries of customers regarding their shop your way points.

Checked and monitored points of the customers.

January 2018- January 2019 SITEL Philippines (LG) Baguio city, Philippines

Technical Support Representative

Assisted customers in the proper usage of the company’s products.

Helped with the initial diagnosis of the products.

Set appointments with technicians.

Answered queries regarding the company’s products.

Contact this candidate