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Store Manager Service

Manchester, NH
May 21, 2020

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Katie M. Baird

* ********** **. **** *** Manchester, NH 03102


Objective:To build a long-term career in the mechanical industry with opportunities for career growth within a stable and dynamic workplace.


Benjamin Franklin Institution of Technology, Boston, MA May 2015 Associate’s Degree, Automotive Technology

● Electricity & Electronics:electricity and magnetism, including current, voltage and resistance

● Engines:laboratory style class, assembly and disassembly of combustion engines

● Brakes: brake system theory, operation and repair

● Auto Hybrid Safety Technology: safety and future technology systems

● Technical Communication: communicating about technical or specialized topics Employment:

Honda Cars Of Boston, Boston, MA 2016 – Present

Service Advisor

● Explain technical terms communicated between service technicians and customers

● Work with clients to determine mechanical problems

● Write service orders with descriptions of problems and repairs BMW Herb Chamber, Boston, MA 2014 – 2016

Business Development Center “BDC” Representative

● Managed appointments for clients using Xtime

● Used Automatic Data Processing “ ADP”

● Managed and maintained phone conversations with clients Starbucks Coffee Company, Boston, MA 2012 – 2015


● Oversaw managerial responsibilities: opening business and managing shipment orders

● Performed cashier duties and demonstrate an ability to multitask

● Trained new hires on machinery and processes

SunBridge HealthCare,Lancaster, Ohio 2010 – 2011


● Maintained a clean & sterile environment

● Conducted inventory of supplies including stocking and ordering merchandise

● Learned and performed tasks quickly and efficiently Professional References

Katie M. Baird

6 Northbrook Dr. Unit 605 Manchester, NH 03102


Joe Bognanno

National Grid

Boston, MA


David Protano

Benjamin Franklin Institute of Technology, Professor Boston, MA 02116


Shirish Desphande

Starbucks, Store Manager

Boston, MA 02458


Kyle Curtis

Herb Chambers BMW, Service Manager

Boston, MA


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