Period: October **** – November ****

Duties & Responsibilities

Handling Clients including communications with both clients and team members, processing and filing invoices, and answering questions from customers or clients.

Makes sure that the services are tracked, the customers of the same in order to transport the manpower to them on time.

Looking after the Purchasing and Procurement orders.

Raising PR’s through Procurement Process ( SAP )

Tracking, issuing the PO and ensuring the job is completed .

Provide information of the activities of the department and maintaining records of transcations

Answer calls appropriately

Setting up meetings for the Sales Team to discuss about monthly targets

Updating of Salary/Annual Leave/Absenteeism/Emergency Leave on Monthly basis in HRMS

Oversees daily administrative and clerical activity in facilities office by preparing Time Log sheets and attendance.

Providing work-stations for new joiners.

Coordination of the Pantry Stocks

Receives requests for building or equipment maintenance and processing the Work Orders

Oversees delivery and installation of equipment.

Updates information on Excel files regarding new recruit’s visa and medicals

Arranging Hotel Bookings and Travel tickets for the management .

Acts as liaison between different company departments to ensure that problems are appropriately resolved.

Place orders for supplies and equipment and ensures that all Stationery and kitchen stocks adhere to set facilities budget.

Coordinates and manages schedule and calendar for facilities department.

Updation of LPO through Maximo system

Secretarial Duties:

Personal Secretary to Director

Providing administrative support, handling confidential correspondence, receiving visitors, arranging conference calls and scheduling meetings.

Day to Day tasks of the VP- Organizing, Planning and prioritizing his work.

Taking Minutes of Meeting

Calendar Management

Travel Schedules

Period: April 2014 - September 2015

Duty & Responsibilities:

Support the general office in administration duties.

Plan meetings and invite participants / Prepare documents

Act as central point of contact for CBOB Dubai

Filter calls as appropriately

Create and circulate the weekly locator planner.

Request business cards as requested with filing and other admin duties as required

Create LPO’s for vendors. Coordinate the preparation of conferences, meetings and trainings

Preparing and creating Invoices on SAP

Liaise with Training/HR department and other administration staff

Ensure of site meetings are coordinated. Manage travel arrangements for allocated staff in the Dubai office and staff located in external offices including leading on the Vacation Travel

Apply for Visa’s as required and collate the relevant paperwork, Make Hotel and flight bookings, arrange car hire, arrange for payment through LPO or company credit card. Arrange logistics of driving and ensure the company Travel Policy is adhered to by making bookings tickets as required.

Maintain the electronic Paper filing system related to the Sales and administration departments. Ensure that all documentation is recorded properly. Ensure all contracts and supplier agreements are stored clearly and updated as required. Coordinate the daily driver schedule:

Coordinate the delivery of daily mail and courier services

Co-ordination of Drivers

Period: November 2008 – February 2014

Duty & Responsibilities:

Answering telephone enquiries and transferring calls appropriately.

Giving out up-to-date information on flights and services

Directing passengers to find their way around the airport, to send them to the right departure gate for instance

Making announcements on the public address system / Handling complaints and queries

Updating and monitoring a computerized flight information system.

Booking hotels and car hire.

Professional Certificate:

Bachelors in English Literature

Secretarial Training Course from Nadia’s Secretarial Institute in Dubai.

6 years of Front-Office Experience.

Experience in Customer-Service as well as in Administration.

Higher Secondary - The Indian High School – Dubai.

Personal Details

Nationality : Indian.

Marital Status : Married.

Visa Status : Husband Sponsorship

Driving License, No : 571284- Dubai (U.A.E.)

Valid Till : 03/07/2021

LINGUISTIC EXCELLENCE

Languages known: English, Hindi and Basic knowledge of Arabic

Personality Cult and Traits

Self-Determined and Goal Oriented.

Effective Communication and Interpersonal Skills.

Optimum contribution and loyalty to the company.

Able to work efficiency and under pressure with a team or individually.

Administrative Skills

Computer Skills

Any Kind of Computer works Documentation, Data Entry, Payroll Handling, Excel Works, Microsoft Office,Oracle and SAP

DECLARATION

I hereby declare that all the statements furnisher made in the above curriculum vitae are correct to the best of my knowledge and belief.

Sincerely,

Shiny Manoj

SHINY MANOJ THOMAS

CURRICULUM VITAE

Email

addcx9@r.postjobfree.com

Contact Number

971-**-*******.

Etisalat Facilities Management LLC

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DUBAI International Airport

Customer Service Executive

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