Duties & Responsibilities
Handling Clients including communications with both clients and team members, processing and filing invoices, and answering questions from customers or clients.
Makes sure that the services are tracked, the customers of the same in order to transport the manpower to them on time.
Looking after the Purchasing and Procurement orders.
Raising PR’s through Procurement Process ( SAP )
Tracking, issuing the PO and ensuring the job is completed .
Provide information of the activities of the department and maintaining records of transcations
Answer calls appropriately
Setting up meetings for the Sales Team to discuss about monthly targets
Updating of Salary/Annual Leave/Absenteeism/Emergency Leave on Monthly basis in HRMS
Oversees daily administrative and clerical activity in facilities office by preparing Time Log sheets and attendance.
Providing work-stations for new joiners.
Coordination of the Pantry Stocks
Receives requests for building or equipment maintenance and processing the Work Orders
Oversees delivery and installation of equipment.
Updates information on Excel files regarding new recruit’s visa and medicals
Arranging Hotel Bookings and Travel tickets for the management .
Acts as liaison between different company departments to ensure that problems are appropriately resolved.
Place orders for supplies and equipment and ensures that all Stationery and kitchen stocks adhere to set facilities budget.
Coordinates and manages schedule and calendar for facilities department.
Updation of LPO through Maximo system
Personal Secretary to Director
Providing administrative support, handling confidential correspondence, receiving visitors, arranging conference calls and scheduling meetings.
Day to Day tasks of the VP- Organizing, Planning and prioritizing his work.
Taking Minutes of Meeting
Period: April 2014 - September 2015
Duty & Responsibilities:
Support the general office in administration duties.
Plan meetings and invite participants / Prepare documents
Act as central point of contact for CBOB Dubai
Filter calls as appropriately
Create and circulate the weekly locator planner.
Request business cards as requested with filing and other admin duties as required
Create LPO’s for vendors. Coordinate the preparation of conferences, meetings and trainings
Preparing and creating Invoices on SAP
Liaise with Training/HR department and other administration staff
Ensure of site meetings are coordinated. Manage travel arrangements for allocated staff in the Dubai office and staff located in external offices including leading on the Vacation Travel
Apply for Visa’s as required and collate the relevant paperwork, Make Hotel and flight bookings, arrange car hire, arrange for payment through LPO or company credit card. Arrange logistics of driving and ensure the company Travel Policy is adhered to by making bookings tickets as required.
Maintain the electronic Paper filing system related to the Sales and administration departments. Ensure that all documentation is recorded properly. Ensure all contracts and supplier agreements are stored clearly and updated as required. Coordinate the daily driver schedule:
Coordinate the delivery of daily mail and courier services
Co-ordination of Drivers
Period: November 2008 – February 2014
Duty & Responsibilities:
Answering telephone enquiries and transferring calls appropriately.
Giving out up-to-date information on flights and services
Directing passengers to find their way around the airport, to send them to the right departure gate for instance
Making announcements on the public address system / Handling complaints and queries
Updating and monitoring a computerized flight information system.
Booking hotels and car hire.
Bachelors in English Literature
Secretarial Training Course from Nadia’s Secretarial Institute in Dubai.
6 years of Front-Office Experience.
Experience in Customer-Service as well as in Administration.
Higher Secondary - The Indian High School – Dubai.
Nationality : Indian.
Marital Status : Married.
Visa Status : Husband Sponsorship
Driving License, No : 571284- Dubai (U.A.E.)
Valid Till : 03/07/2021
Languages known: English, Hindi and Basic knowledge of Arabic
Personality Cult and Traits
Self-Determined and Goal Oriented.
Effective Communication and Interpersonal Skills.
Optimum contribution and loyalty to the company.
Able to work efficiency and under pressure with a team or individually.
Any Kind of Computer works Documentation, Data Entry, Payroll Handling, Excel Works, Microsoft Office,Oracle and SAP
I hereby declare that all the statements furnisher made in the above curriculum vitae are correct to the best of my knowledge and belief.
SHINY MANOJ THOMAS
Etisalat Facilities Management LLC
Office Administrator / Front Desk
SIG Combibloc Manufacturing – Dubai Silicon Oasis
Support Service Executive- Receptionist
DUBAI International Airport
Customer Service Executive