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Manager Quality, field Manager, Data Analyst

Location:
Benoni, Gauteng, South Africa
Salary:
25000
Posted:
May 21, 2020

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Resume:

CURRICULUM VITAE OF

BALETILOE HOSEA MALEFANE

Contact Details:

072*******

084-***-****

E-mail Address:

addcuh@r.postjobfree.com

Residential Address:

** ********* ****** **********, ***** Reef Road Germiston 1431

Alternative Number : 072******** (Wife )

Identity Number : 811**********

Gender : Male

Marital Status : Married

Nationality : South African

Home Language : South Sotho

Other Language(s) : English, Setswana, Afrikaans, Tshivenda and IsiZulu

State of Health : Good

Drivers License : Code B

Current studies : National Diploma Marketing

Institution : University of South Africa

Current Subjects : Statistics

Qualification : Marketing& Business Management

Year Completed : 2000

Institution : PC Training& Business College

Subject s Passed : The marketing Environment

: Understanding the Market

: Dealing with customers

: Marketing resource

: Marketing Skills

: Data Handling

: Numeracy Skills

: Literacy Skill s

: Business English

: General Office Practice

: Life Skills

: Principles of Marketing

: Business Management Techniques

Computer Skills : Keyboarding

: Windows

: Understanding the Internet

: Introduction to P.C

: Word Processing

: Database

: Spreadsheets

: Presentation Graphics

Highest Grade Passed :

Name of the School :

Grade 12

Phumulani high school

Year :

2000

Subjects

English

Afrikaans

Sotho

Maths Criminology

Biology

Science

Company : Research International

Position : Project Executive

Department : Operations

Year : 2005 to 2009

Current Responsibilities

-Liaising with Client Service Team

-Supervising of projects

-Compile Needs Analysis Report (timeline adherence, redo's) to identify problematic interviewers/supervisors and re -train/ brief where n necessary

-Manage all Client Service team’s projects in Field Dept

-Provide substantial input into sample design

-Provide de substantial input into sample design – geographical spread, demographics, feasibility of methodology, etc.

-Give input on all intricate/ complex projects’ timelines in conjunction with Client Service, Project Management and Quality Assurance.

-Project Schedule / CAPI Capacity Schedule is updated accurately and timorously(weekly)

-Review and manage CAPI capacity schedule, monitoring workload of interviewers and supervisors and taking the necessary steps where needed.

-Update Incentive control files and recon within 10 days after project deadline.

-Briefing and training of interviewers/ supervisors.

-Project Query resolve.

-Stay involved in improving data collection methodologies via automation and innovation. CAPI improvements, Mobile involvements, New systems, communication to departments, training staff and monitoring new Process.

-Sample breakdowns.

-Ensure that all Projects are ISO compliant.

-Ensure that all financial controls are adhered to and that projects are SOX compliant.

-Ensure that all projects are managed effectively and that all 98% of timelines are met.

-Keep rework to a minimum, maximum 3-5%

-Support FM/ TL and HOD to drive the Sample Builder initiative

-Constant monitoring of effective sample design, check and balances Constant monitoring of QC reports to identify questionnaire administration training needs

-Make sure proper planning has been done, be pro-active and follow up on tasks assigned.

-Attend Pilots and client meetings/ briefing if and when required.

Represent RI in a professional manner.

-Maintain role of trusted advisor to all Clients– Internal (Quality Assurance, Client Service, Project Management, Finance and field teams)Follow the SAMRA code of conduct in your daily Operational and Field tasks

Company : TNS SA

Position : Field Manager

Department : Operations

Year : 2010 to 2013 June

Responsibilities

-Oversee and Supervision of the overall field Process.

-Effective planning and scheduling of daily tasks to the interviewer and supervisor team.

-Oversee that the query reports are up to date.

-Pass through projects and liaise with external clients.

-Conducting spot checks on all Quality work.

-Oversee that Quality processes and procedures are followed.

-Data Collection and Analysis

-Compilation and analysis of reports.

-Reports presentation

-Training and development of the interviews and supervisors

-Ensure that timelines are met.

-Handling of Quality discrepancies

-Assisting with the implementation of innovations, new processes and Procedures.

-Organizing field trips and pilots required.

-Sample breakdown and briefing of field workers.

-Briefing the supervisor.

-Ensure 100% objectivity

-Budget and costing management

Company : GFK SA

Position : Assistant Field Coordinator Mystery shopper/Online panel-Quantitative Data

Department : Field

Year : 2013 - 2015

Responsibilities

-Effective Project set up for field (Pre- Field)

-Project Planning and Preparation

-Management of Sample (in -Field-Online)

-Managing and coordinating field Process

-Recruiting(Panelist, training and coaching) of new Panelist & mystery shoppers

Ensuring all the required administration for HR and finance is completed in full and on time

Sample allocation to shoppers/auditors

-Invite panelist

Monitoring the data collection process in order to meet project deadlines

-Check Respondent rate

-Check Incedence rate

-Feasibility check

Ensuring valuations are completed according to set quality standards

-Quality Management (Post field- work)

-Quality Assurance

-Claims(incentives Processing

-Administration

Administration and documentation Financial Administration

-General

Communication Management of field morale.

Company : Millward Brown SA

Position : Senior Quality Assurance Executive

Department : Operations

Year : 2014- 2016

Responsibilities

-Support the Quality Supervisor to oversee the entire

-

Manage and track project delivery, ensuring adherence to and delivery on SLA’s.

- QualityVerification process as and when required.

-Ensure that the quality checking procedure is current and followed correctly.

-Assisting the Quality Supervisor with the quality team function and daily scheduling of all projects and tasks.

-Assist with the training and development of the quality team

-Report all discrepancies to quality Supervisor

-Regression testing & scripting

System testing & analysis.

-Assist with compilation of reports per supervise / interviewer

-Assist with the conducting of a rotation percentage quality check on all questionnaires from field.

-Ensure that overall quota has been achieved

-Report all discrepancies to quality manager where applicable

-Conduct spot checks to evaluate quality and team efficiency.

-Ensure 100% objectivity

-Keep project and department documentation accurate and up to date.

-Data cleaning on project checking multiple answers and demographics

-Oversee that the query reports are up to date.

-Pass through projects and liaise with external clients.

-Conducting spot checks on all Quality work.

-Oversee that Quality processes and procedures are followed.

-Data Collection and Analysis

-Compilation and analysis of reports.

-Reports presentation

-Training and development of the Quality team.

-Ensure that timelines are met.

-Handling of Quality discrepancies

-Assisting with the implementation of innovations, new processes and Procedures.

-Organizing field trips and pilots required.

-Sample breakdown and briefing of field workers.

-Briefing the Quality team.

-Ensure 100% objectivity

Responsibilities

-Support the Quality Supervisor oversee the entire Quality.

-Verification process as and when required.

-Ensure that the quality checking procedure is current and followed correctly.

-Assisting the Quality Supervisor with the quality team functions and daily scheduling of all projects and tasks.

-Assist with the training and development of the quality team.

-Report all discrepancies to quality Supervisor.

-Assist with compilation of reports per supervisor / interviewer.

-Assist with the conducting of rotation percentage quality check on all questionnaires from the field.

-Ensure that overall quota has been achieved.

-Report all discrepancies to quality manager where applicable.

-Conduct spot checks to evaluate quality and team efficiency.

-Ensure 100% objectivity.

Company : Citizen Surveys

Position : Field Manager

Department : Operations

Year : July 2016 to Feb2018

Responsibilities

-Oversee and Supervision of the overall field Process.

-Effective planning and scheduling of daily tasks to the interviewer and supervisor team.

-Oversee that the query reports are up to date.

-Pass through projects and liaise with external clients.

-Conducting spot checks on all Quality

-Oversee that Quality processes and procedures are followed .

-Data Collection and Analysis.

-Compilation and analysis of reports.

-Reports presentation and Kpi’s

-Training and development of the interviews and supervisors

-Ensure that timelines are met.

-Handling of Quality discrepancies.

-Assisting with implementation of innovations, new processes and Procedures.

-Organizing field trips and pilots required.

-Sample breakdown and briefing of field workers.

-Briefing the supervisor.

-Ensure 100% objectivity.

-Recruit supervisors and interviews and train.

-Handling budget and cost effectiveness of the projects.

Company IQVIA Solution

Position : Data Analyst supervisor PI

Department : Primary Intellegent

Year : Feb2018 to Current

Responsibilities:

-Effective planning and scheduling of daily tasks projects to the team.

-Pass through projects and liaise with external clients.

-Experience on Quantum /Quancept softwares, SQL, VBA, Spss, Microsoft Power BI tool

-Oversee that Quality processes and procedures are followed.

-Data Collection and Analysis.

-Compilation and analysis of reports.

-Reports presentation and Kpi’s

-Training and development of the data team.

- Ensuring cleanliness and reliability of data

-Handling of Quality discrepancies.

-Assisting with implementation of innovations, new processes and Procedures.

-Writing basic logic routines check to follow questionnaire routings.

-Accurate analysis /Scripts of market Research questionnaire.

-Time management, day today feedback.

-Ensure 100% objectivity.

-To coordinate the schedule of projects in the team to insure optimum resource. Allocation to meet needs of both research and Operations department.

-Insure the Quality and Accuracy of data, then process to present it in a way to help the team make better decisions.

-Making sure that projects are managed within budgets.

-Scripting Language.

Manage and track project delivery, ensuring adherence to and delivery on SLA’s.

1.Contact Person : Elrina Calitz

Institution : GFK/ Tns

Position : Operation Director

Contact Number : 073-***-****/ 011-***-****

2.Contact Person : Nanky Ramela

Institution : GFK/ Research International

Position : Project Manager

Contact Number : 084-***-**** / 011-***-****

3.Contact Person : Mackson Sithole

Institution : Millward Brown

Position : Field Manager

Contact Number : 072 775 534Contact 1 / 011-***-****

4. Contact Person : Anna -Kasisa valila

Institution IQVIA -Nordic

Position : Consultant Analytics Solution

Contact Number : +467********

Managing a team of interviewers & motivating Recruitment of interviewers & Panelist training

Computer literate – MS Packages (word, excel & Power Point) IT

Assistant for field office & interviewers

Data Analyst Techno -data downloads for Tablets& Laptop projects

Conducting field work in (Botswana, Mozambique & Malawi outside SA boarders interviewers)

Online research /Panel

Interpreter on Qual project Script writers

I have a team of interviewers Mystery shoppers in Pretoria, Gauteng, Polokwane and Mpumalanga

Proofreading on Qual project Translation and coasting management Project Management

Mystery shopper

Data cleaning on Sas, Dimension and scrip routings software ISO 20252 Accredited

Coder on Quantitative and Proof Reader Call centre Manager for Quality Assurance

PERSONAL DETAILS

ACADEMIC QUALIFICATIONS

TERTIARY QUALIFICATIONS

HIGH SCHOOL ATTENDED

EMPLOYMENT HISTORY

REFERENCES

SKILLS AND KNOWLEDGE



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