Pankaj Singhal

Contact No.: 863******* / 959-***-****

Email: addcrt@r.postjobfree.com/addcrt@r.postjobfree.com Skype: pankajpearls

Attain proficiency in my chosen domain through sheer hard work & professional commitment. SYNOPSIS

MBA in Finance (Major) / Marketing (Minor) with more than 14 years of experience in Operations/Sales & Marketing/ Administration / Vendor & Client Management / Audit & Compliance / Channel, Team, Business & Brand Development / Training / MPO / CRM Domain.

Proven track record in team management to consistently raise efficiency levels. A motivator to the core with focus on accountability. Work continuously for any stretch of time.

Experience in recruiting & planning sales personal/agency/associate/network/channel, Competency management, Performance Management, Cost Benefit Analysis, Target oriented, Employee Relations and Organisation development initiatives, Forecast & trend analysis, Relationship & Liasioning.

Hands on experience in general HR admin activities, social accountability, organization development activities, Customers & Clients Orientation, Pre & Post Sales / Back up support / commercial functions.

Possess excellent communication, interpersonal and leadership skills. Computer savvy & well versed with working on I – Core, MS Word/Excel. Possessing the working knowledge of Web Based, LAN Environments with application packages such as Word, Excel along with the Internet Applications. AREAS OF EXPOSURE/EXPERTISE

Core Retail Liabilities & Assets Products (Retail/Branch Banking/CIS), Organizational, Operational & Business Development, Improves market share collectively with centre / region margins, Sales, Commercial, Team & Admin Management, Associates satisfaction ORGANIZATIONAL EXPERIENCE DETAIL

ICICI Bank Ltd.

From January, 2020 to till date as a Branch Manager, (Manager – II), Mawana, Meerut (Western UP), Successfully handling the Retail Branch Banking business mix of above Rs. 35 Crores GL with team of 12.

From June, 2018 to December, 2019 as a Branch Manager, (Manager – II), Kairana, Muzaffarnagar

(Western UP), Successfully handling the Retail Branch Banking business mix of above Rs. 35 Crores GL with team of 12.

From July, 2016 to May, 2018 as a Branch Manager, (Manager – I), Khatauli, Muzaffarnagar

(Western UP), Successfully handling the Retail Branch Banking business mix of Rs. 40 Crores GL with team of 10.

From May, 2015 to June, 2016 as a Branch Manager, Dilshad Garden (Delhi) Successfully handling the Retail Branch Banking business mix of Rs. 100 Crores GL with team of 20.

Handling CASA, FD, Insurance, MF, Assets & Liabilities products, Gold Loan/PSL, Fee & Third Party Products, Investments, Compliance, Service & Delivery, Audit, Branch Operations & Management, Channel Development, Cash/Cost Management/Effectiveness & Administration, Customer Complaints, FOCUS & NPS, Digitalization, Customer Relationship Management, MIS Reporting, KYC, AML etc.

JOB ROLE & RESPONSIBILITIES

Responsible for administration & efficient daily operation of a full service branch office, including lending, product sales, customer service, security & safety in accordance with the Bank's objectives.

Enhance and contribute in the growth of the bank through Business Development Provision of a superior level of customer relations and promotion of the sales and service culture through coaching, guidance and staff motivation.

Achieve individual & branch sales goals through new business sales, referrals & retention of account relationship.

Maintain AOP (Annual Operating Plan) for the financial year i.e. to prepare and track product (liability, assets and fees) wise.

Weekly/monthly reviews for outbound and as well as for inbound sales.

Prepare & review monthly activity calendar of outbound activities for BSM/SOs on a weekly basis.

Ensure proper on-boarding of all new customers acquired.

Cross-sell of products with new and as well as with existing customers.

Conduct daily morning huddles to discuss daily plan and agenda for employees.

Track inflow and outflow of reports (like account closures, account opening, Fixed Deposit renewals/closures etc.) and thus, daily business generation.

Maintain customer relationship through sourcing and on-boarding process.

Monitor DSR (Daily Sales report) on a regular basis.

Manage leads through SFA/Sales CRM (software used for entering the generated leads).

Segment the customer within the catchments of branch to increase the Journal-Ledger base of branch.

Capability building and manpower management.

Mentor/Guide new joinees as well as existing branch employees.

Brief employees on their role and expectations from them.

Provide timely feedback to employees on a regular basis (structured feedback).

Conduct workshops and training programs for the employees. Deliverables: (a) Achieve incremental targets for CASA, Fixed Deposits and loans, achieve fee in terms of Mutual Funds, Gold etc.,(b) Maintain a healthy asset and liability book i.e., Journal Ledger growth. Customer Service: (a) Manage key branch relationships, (b) Ensure wait time within permissible limits as per segmental service approach, (c) Achieve customer service index scores target, (d) Ensuring no escalations at branch and complaint handling. Compliance and Risk Management : (a) Ensure operations, risk control and process adherence at branches, (b) Ensure RBI audits, inspections, (c) Maintain branch audit scores. Branch Profitability: (a) Ensure Growth in NII (Net Interest Income), (b) Increase fee income, (c) Ensure OPEX optimization (to reduce operational cost), (d) Manage cost of cash holding at branch Brand Administration: (a) Adhere to standardized branch guidelines, (b) Upkeep & maintain branch

(spic and span adherence to FIVE S norms), (c) Ensure availability of necessary infrastructure in branch Sangam Mall Pvt. Ltd. (Meerut)

From March, 2015 to April, 2015 as Sr. Manager (Sales Operations & Admin) Successfully handled the team of more than 100 Executives at three different stores (branch) locations at Meerut (U.P.) PACL Limited (Pearls Group)

From November 2013 to till February, 2015 as a Branch Head, Meerut (U.P.) Successfully handled the business mix of Rs. 65 Crores with staff strength of 25. From July 2013 to October 2013 as a Branch Head, Ghaziabad (U.P.) Successfully handled the business mix of Rs. 40 Crores by imputed strategies to develop the branch into the main profit centre with staff strength of 20.

From May 2012 to June 2013 as a Branch Head, Jaipur (Rajasthan) Successfully handled the working of the 20 year old branch, having a business mix of more than Rs. 150 Crores & staff strength of 45. The branch is in the National Ranking of the organization. From September 2006 to April 2012 as a Branch Head, Hindaun City (Rajasthan) Successfully handled the working of the 18 year old branch, having a business mix of more than Rs. 100 Crores & staff strength of 35. The branch is the Regional Topper & main profit centre of the institution. From November 2005 to August 2006 as a Branch Head, Deoria (U.P.) Newly opened branch start up operational under my supervision from zero business to Rs. 10 Crores business mix with having the highest productivity with staff strength of 08 in the entire region during my tenure. From July 2005 to October 2005 as an Assistant Branch Head, Varanasi (U.P.) Joined as an on the job Management Trainee to know Standard Works Procedure of all the cells / departments at branch. JOB ROLE & RESPONSIBILITIES

Taking care of Profitability of branch, Collection & Revenue Generation, Credit Control & Fund / Admin / Negotiation Management, Target achievement, Development of team, conducting Seminars/Events to generate awareness, Retention, Reminders & Recovery Ratio, Defaulters etc.

Responsible for management of entire sales (Unit / Sales Manager) & admin process driven by team.

Handling cost management with relation to performance level.

Implementation and maintenance of HR Policies & statutory compliance.

Managing the team at different verticals.

Responsible for managing banking activities, relations and entire system implementation.

Managing strategic human resource planning and implementation.

Implementation of Circulars, audit guidelines & MIS.

Employee training, behaviour, relation’s, retention and People & Performance management.

Managing social accountability of the organisation.

Customer Service, Queries, Grievance, Relationship & Experience Management (CRM).

Leading a team of sales personal, they are responsible for selling of third party and other products which leads to revenue generation for the organisation.

Managing relationship through satisfactory customer service & timely resolution of customer queries & issues by ensuring that no critical request is to be received from the customer.

Monitoring the branch sales targets, conceptualizing & implementing competent strategies in coordination with the branch and the sales team with a view to penetrate new accounts and expand existing ones for a wide range of financial products & services.

Supervising key areas including Marketing, Business Channel or Model Development, Team Development, Cost & Cash Management, Revenue Generation & Productivity.

Responsible for dealing with external and internal auditors for inspections and compliance.

Providing advisory services to High Net Worth customers on funds management while maintaining relationship with Key Accounts & Investors through High Net Worth customer programs.

Achieve branch productivity, efficiency, financial (budget & cash flow), customer service targets.

Work as coach and mentor for field officers & staff.

Maintenance & safeguarding of branch assets etc.

Provide backup support to team by coordinating with other departments & by conduction regular meetings with the staff.

SIGNIFICANT HIGHLIGHTS & CAREER ACHIEVEMENTS

Winner & Rank Holder of Zonal R & R for Gold Loan Incremental Book building for the FY 2018 - 2019.

Winner & Rank Holder of Regional R & R for Digitalization month on month for the FY 2017 - 2018.

Winner & Gold Category Rank Holder of Zonal R & R for Massive CASA MEB, in December, 2017.

Winner & Rank Holder of Zonal R & R across all the segments in February, 2016.

Winner of both Regional & Zonal Kings Club R & R (Mussorie) in Insurance (from August, 2015 to October, 2015)

Winner of Foreign Trips in 2008 (Nepal), 2009 (Thailand) and Domestic Trips in 2006 (Dalhousie & Amritsar), 2007 (Kullu – Manali & Bhopal), 2010 (Jaipur & Ajmer) & 2014 (Agra) on achieving the Targets given by Management.

Winner of Outstanding Performance Award (Uplabdhi) in 2006.

Winner of Long Time Service Achievement Award in 2011.

Winner of Regional Topper's Branch Award on achieving the highest growth rate in business in the entire Rajasthan Region during the financial year 2010 – 2011. GROUP PROFILE

Pearls Group is a diversified Group having the turnover of more than Rs. 15,000 Crores and interest ranging from Finance, Infrastructure & Housing (PIPL), Media & Entertainment (P7 News, Pearls NCR/Raj/MP), Multi State Agriculture Cooperative Societies, IT Products, Tourism, Hospitality & Education, Consumables & Multi Brand Retailing (WEE Stores), Manufacturing & Services – Life/Health/General Insurance (Future Generali, Birla, Max New York & Om Kotak Mahindra), Agricultural Activities (Land Bank-LAMC & Hybrid Seeds Research

& Development etc.), having the network of more than 450 branches, 5.85 Crores Customer base and Land Bank over 1.85 Lac Acres all over India.

ACADEMIC CREDENTAILS

MBA (Finance & Marketing) from Nice Management College affiliated from Uttar Pradesh Technical University, Lucknow (U.P.) in 2003.

B.Com. (Accounts & Commerce) from CCS University, Meerut (U.P.) in 2001. PERSONAL DETAILS

Date of Birth : September 20th, 1980

Mailing/Permanent Address: House No.: 75, Arya Nagar, Sardhana Road, Kanker Kheda, Meerut Cantt, Meerut - 250001 (U.P.).

Marital Status : Married

Hobbies : Watching TV & Appreciating Music

Aadhaar Number : 405*-****-****

Driving Licence Number : P – 6045, MRT/2000

Passport Number : H4840810

Permanent Account No. : BHAPS6595J

Current CTC : Rs. 9.00 Lac Per Annum Fixed + Variable Date: 2020 (Pankaj Singhal)

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