ERP Sales Support - Operations Manager

OTTO A. TIANGA

**** ** *****

AVE, MIAMI, FL ****5 • MOBILE 305-***-**** • EMAIL ****.*.******@*****.*** Currently seeking a position in which I can apply my fifteen years of experience working with ERP solutions and Higher Education. I feel my hard work and dedication to customer satisfaction makes me a good candidate.

Most recently, I have been growing my client base working as an independent contractor. While focused on providing quality implementation services in Higher Ed I have shifted my knowledge base to include HRMS and Financials Products.

At the University of Miami, I was the Financials Technical Analyst during the design and rollout of Workday's HRMS and Financials Modules on cloud technology. Before UM, I was fortunate to work within the Studentg Services area. First, I returned to FIU and participated in the creation of the Concierge unit, built around the one-stop-shop model. It was followed by a full-time position in Enrollment Services.

I served in a leadership role with two small implementation consulting companies directing the management of resources where my responsibilities included the recruiting, staffing and professional development of employees, the allocation of hardware and software, and new employee orientation. Additionally, I managed the hosting of a PeopleSoft environment that included training and testing labs. I also served at Lorain County Community College’s PeopleSoft 9.0 implementation managing the daily coordination of such resources as project team personnel, physical hardware and hosting of the PeopleSoft Environment. Responsibilities included developing training plans, preparing senior management presentations and worked as the first line of defense for project bottlenecks. My prior experience was working for SunGard Higher Education, my role was to perform Business Process Review Sessions to determine specific institutional needs and present SunGards Suite of ERP Solutions. At the same time, I collaborated with the sales team and members of management to meet sales goals. In other relevant experience, I worked for the Campus Management Corporation performing product demonstrations and sales support for the CampusVue software suite. I worked with the following CampusVue modules: CRM, Fundraising & Alumni, Admissions & Recruiting, Financial Aid, Student Accounts, Accounting, and HR/Payroll.

Additionally, I was Lead Test Analyst during Florida International University’s PeopleSoft 8.0 implementation. In this role, I supervised the testing and training staff. I ensured user acceptance testing for Admissions & Recruiting, Student Records, Financial Aid, and Student Financials. In addition, I worked with other project leads to prepare and present product demonstrations and training presentations highlighting new functionality.

My experience in the fields of consulting, implementation, operations, sales, systems development, project management and design has given me valuable perspective on the higher education industry. I will bring to your organization a motivated individual recognized for increasing project productivity who is an effective team player with excellent communication skills.

Experience

Needs analysis/resource planning Implemented student administration software Led testing of complex software Hosted sales/marketing events Hosting and sales support and training Team lead multi-level support environment EDUCATION

Florida International University, Miami, FL

Bachelor of Arts In Liberal Studies

Concentration – Management Information System

Graduation: December, 2012

Miami-Dade Community College, Kendall, FL

Certificate Program / Microsoft Certified System Engineer Graduation: 2000

SUMMARY OF HIGHER EDUCATION EXPERIENCE

SCHOOL NAME PROJECT TYPE SOFTWARE

VERSION

MODULES ROLE

University of Miami Workday

Implementation

Workday HRMS

Workday Finance

Workday HRMS

Workday Finance

Financials Technical

Analyst

Florida

International

University

PeopleSoft

Implementation

PS 8.0 Admissions &

Recruiting, Student

Records, Financial

Aid, Student

Financials

Lead Test Analyst,

Change Management

Coordinator

Lorain County

Community

College

PeopleSoft

Implementation

PS 9.0 All Campus

Solutions Modules,

HRMS, Finance

Project Coordinator,

PS System Hosting

Lead, Test Analyst,

Training Analyst

Campus

Management

Corporation

Institutional

Needs

Assessment,

Product

Demonstration

and Sales

CampusVue,

Campus Analytics

Campus Query

Campus Corner-

Stone

Fundraising &

Alumni, Admissions

& Recruiting,

Financial Aid,

Student Accounts,

Accounting,

HR/Payroll

Product Specialist III,

Senior Solutions

Engineer III, Project

Manager

Florida

International

University

PeopleSoft

Implementation

PS 8.0 Admissions &

Recruiting, Student

Records, Financial

Aid, Student

Financials

Lead Test Analyst,

Change Management

Coordinator

RELEVANT HIGHER EDUCATION EXPERIENCE

University of Miami, Miami, FL. September 2015 – September 2016 Financials Technical Analyst

Responsible for integration between Workday HCM and Financials.

Served as first line support to Cost Center Managers and other finance users of Workday HCM.

Focused on costing allocations, finance security roles 2, and payroll accounting adjustments.

As a member of the Workday Finance project team serve to develop and test new functionality.

Refresh weekly training environment.

Higher Education Consultant, Independent Consultant August 2013 – August 2015

Served as a senior consultant implementing diverse marketing strategies at industry meetings

Experience in all aspects of enrollment services.

Lead customers through problem analysis, requirement gathering and testing of new product and services.

Manage project timelines.

Florida International University, Miami, FL. April 2012 – July 2013 Enrollment Services Officer, Processing Unit

Provide support to daily operations. Research functional and set-up questions. Coordinator, Concierge Office

Member of initial team developed the concierge service model Higher Education Consultant, Independent Consultant September 2009 – March 2012

Served as a senior consultant implementing diverse marketing strategies at industry meetings

Hosted annual events at users’ conference with over 300 customers. Lorain County Community College, Elyria, OH

Project Coordinator, PeopleSoft 9.0 Implementation

Manage the hosting, connectivity and availability of PeopleSoft environments.

Plan, design, and coordinate resourcing needs for implementation project.

Collaborate efforts for the development of all Testing and Training Plans, including supporting Change Management Efforts for the general campus community. SunGard Higher Education, Malvern, PA May 2008 - August 2009 ERP Senior Solutions Engineer

Performed Business Process Reviews to determine institution-specific needs.

Planned, designed, and coordinated sales resources for Sales Support efforts.

Collaborated with internal business units to support UDC consulting and sales processes. Campus Management Corporation, Boca Raton, FL

CampusVue Product Demonstration & Sales May 2005 - April 2008 Product Specialist III, Senior Solutions Engineer III, Project Manager

Responsible for all aspects of sales support for the CampusVue Suite, including pre-sales discovery and needs analysis sessions, preparation and response for RFPs and sales proposals, and the delivery of in-depth product demonstrations for all functional areas, such as Admissions & Recruiting, Financial Aid, and Student Accounts.

Produced marketing materials and delivered product demonstrations for CampusQuery, a Business Intelligence line of products to include executive level discovery and product demonstration.

Delivered high-level Accounting and HR/Payroll system product demonstrations and obtained buy- in or up-sale from student system prospects.

Successfully closed two major deals requiring sales presentations and product demonstrations to be delivered in Spanish.

Assigned as point of contact for all communication to Spanish speaking prospects in such locations as Puerto Rico, Mexico, Spain and South America.

Florida International University, Miami, FL

Lead Test Analyst, PeopleSoft 8.0 Implementation August 2003 - April 2005

Managed system and user acceptance testing effort of all software customizations from needs analyses stages through end-user acceptance on Admissions & Recruiting, Student Records, Financial Aid, Academic Advisement, and Student Financials modules.

Worked with functional leads and developers to prepare and present product demonstrations and training presentations highlighting new ERP functionality. OTHER EXPERIENCE

Excel Communications, Coral Gables, FL

Regional Training Director

Developed new business in the online business market including marketing, sales presentations and training.

TECHNICAL SKILLS

Workday Cloud Technology

PeopleTools I & II v8.44 and PeopleCode, PeopleSoft Application Designer

PeopleSoft 9.0

CampusVue – Student Admin & CampusCornerstone – Fundraising & Alumni Development Training

CampusVantage - Finance/Accounting HR Payroll Suite

Synergy3 Sales Demonstration Best Practices Training

Complex Sale RADAR® Sales Forecasting and Prospect Analysis Training, Personality Types Training

Virtual Machines VM Ware Server & Workstation, Microsoft Project, Visio, Microsoft Office, ExpensAbles

All Fusion-Harvest CM 5.1.1, TOAD SQL Monitor, Load Runner Visual Simulator

VPN Networks, PC, Network & Mainframe terminals, Meridian and Directalk VRU system

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