Objective : Applying for suitable job.
**/****- ******* ****** ****** Technologies Pvt Ltd,
Senior Manager Operations.
At present company name changed as KLIB TECHNOLOGIES PVT LTD location: Bangalore, Head Office: Mumbai
Working cross-functionally with sourcing, operations, supply chain and finance to identify improvement opportunities and implement successful changes
Handling regular orders of books deliveries and return book pickups, to the corporate company’s
Controlling the operations on a regional level (Bangalore, Chennai and Hyderabad) also handling customer complaints and query’s on daily basis regarding delivery and returns (live updating in KMS)
Sending Books to remote locations through courier and speed post
Taking responsibility of Attendance of Delivery Associates and their salaries, Petrol allowances, Mobile Allowances, Bus and train pass
Sending Gift vouchers, Chocolates and Flowers to employee home address
Handling all LSA (Long Service Awards) gifting’s and calling the parents of employees to wish them that his son/Daughter completed 10 years
Maintaining excellent Client relationships for additional support.
Identifying of poor performance fields to improve customer service levels and working to take necessary actions for improvement
Distribution network optimization to develop most cost effective and customer service excellence focused route-to-market
Promote and manage change to support Continuous Improvement
Maintain through knowledge to continually develop and monitor the Transportation Management System (TMS)
Manage day to day logistics issues
09/2007- 06/2011 India Digital Lifestyle Pvt Ltd, Corporate Sales Executive.
Handling marketing & sale operations for achieving pre-set goals & market development efforts.
Daily visiting to SME offices, Hospitalities, Hotels & Software companies to sell a wide range of products (Sony, Samsung, Philips and Electrolux) for accomplishing sales & profit targets.
Developing & implementing plans to maintain outstanding as per company norms. Maintaining excellent relations with clients to generate avenues for additional business.
Outstanding ability to professionally and effectively deliver presentations to small and large groups. Driven to exceed expectations and willing to work efficiently and effectively.
08/1999-07/2007 INDIAN ARMY
162 Field Regiment (Artillery)
Soldier GD (Gun Fitter/Gunner for 105 IFG gun)
Computer Skills: Proficient in Microsoft Word, Excel, PowerPoint, Internet Browsing, E mailing. Good typing speed, Professional Computer skills in Retail Pro Soft Ware, SAP, eCRM.
Education: SSLC April 1995
ITI –Millwright Mechanic 1997,
Apprentice from SKF Bearings India Ltd, 1998 Bachelor of Business (Logistics and Supply Chain Management)
Languages Known: ENGLISH, HINDI, KANNADA, TELUGU & TAMIL
Date of Birth: 16th May 1979.
Martial Status: Married.