Office Customer Service

ANNA LISA M. MANALO

Damascus St. Al Reem Tower, Al Nahda 2, Dubai

Contact no: 056*******

Email: addcqz@r.postjobfree.com

OBJECTIVE

To obtain a position that will allow me to utilize my communication, administrative and organizational skills and promote growth and professional development.

CAREER SUMMARY

More than years of experience in customer servicing as well as administrative office support.

Proficient in Microsoft Office applications such as Word, Excel and PowerPoint.

Proven ability to multi-task and work well under pressure of deadline, organize, prioritize tasks.

Equipped with strong analytical and organizational skills. WORK EXPERIENCE

1. Company: INGRAM MICRO PHILIPPINES (BPO)

12/F Three World Square Building, #22 Upper McKinley Road, McKinley Hill, Taguig 1634

Position: Associate III, Supply Chain Support

Date of Employment: March 9, 2017 – February 13, 2020 Duties & Responsibilities:

Responsible for providing support to assigned Managers and Team in the creating purchase order numbers from order requests, recreating and correcting data entries and converting multiple data sources in to different formats.

Running of data sheets in MS Excel based Macros, documentation of reports, and delivering the accurate data output to the requestors/clients in a timely manner.

Apply any updated process guidelines respectively and diligently. Ensure that all received request e- mails are responded and fulfilled.

2. Company: LEADS R US PHILIPPINES (BPO)

17F Tower 1, The Enterprise Center

6766 Ayala Avenue cor. Paseo de Roxas Makati City 1200 Position: Research Analyst

Date of Employment: Oct. 16, 2012 – March 7, 2017

Duties & Responsibilities:

Tracking technology decision makers across the globe on various networking sites, blogs, forums and research groups to capture their focus and interest in different technologies.

Sending marketing content like, e-surveys, newsletters, case studies, whitepapers, webinars, webcasts, podcasts and live event updates.

3. Company: AEGIS PEOPLESUPPORT, INC. Hilton Worldwide Reservation (BPO) Location: Tower 2, Rockwell Business Center, Meralco Compound, Ortigas Avenue, Pasig City, 1604,

Manila, Philippines

Position: Hotel Desk Reservation Specialist

Date of Employment: June 15 2010 – June 5, 2012

Duties & Responsibilities:

Sell in hotel promotions that add sales during key time periods

Ensure that hotel product/feature is well represented relative to the competition.

Provide service information to assist guests/customers in making a decision about an accommodation they may want to have.

Answer questions about hotel services, accommodations and other hotel enquiries.

Make hotel room reservations and ensure guests are efficiently checked-in and out.

Responsible for answering the quires of the customers/guests in case of customer support call center.

Handle and resolve customer complaints identify and escalate priority issues if necessary.

Responsible to satisfy customer and maintain good image for the company. 4. Company: E-WAY BUSINESS, INC. (BPO)

Location: Unit 3, 11th Floor, DPC Place Building

2322 Don Chino Roces Avenue, Magallanes,

Makati City, Philippines

Position: CSR and Support

Accounts Receivable and Collections Department

Date of Employment: February 18, 2008 – June 15, 2010 Duties & Responsibilities:

Receive and verify invoices and requisitions for goods and services.

Answer phones, direct calls and respond to accounts inquiries.

Responsible in collecting payments for due invoices and provide receipts for customers, if requested.

Ensure the confidentiality and security of all financial and customer files.

Performed administrative and office support activities. 5. Company: TAGUIG CITY HALL

Location: General A. Luna Street, Tuktukan,

Taguig City, Philippines

Position: Traffic Management Office (TMO) – Redemption Office ADMIN ASSISTANT

Date of Employment: June 7, 2003 – February 17, 2008 Duties & Responsibilities:

Responsible for the issuance of receipts for redeemed driver licenses within city.

Perform legal functions, such as end of the day collection reports.

Maintain a truthful operation in every transaction in line with good government services.

Maintain confidentiality while handling office documents, files/papers and monitor the mails/faxes that concerned departments receive from various sources. 6. Company: SHAKEY’S PIZZA PARLOR

Location: BF Homes Parañaque City, Philippines

Position: Service Crew / (Food Server, Kitchen Crew) Date of Employment: August 2000 – March 2002

Duties & Responsibilities:

Responsible for providing courteous and efficient food and beverage services to the guests.

Present menu, take order, suggest and recommend promotions appropriately.

Attend and respond to guests’ needs promptly and professionally.

Perform general housekeeping and cleaning duties, including sweeping, mopping, cleaning glasses, setting up and clearing tables as well as maintaining cleanliness of restaurant. 7. Company: ACA VIDEO LASER TECH.

Location: BF Homes Parañaque City, Philippines

Position: Customer Service Representative

Date of Employment: June 1999 – July 2000

Duties & Responsibilities:

Attend to customer questions, complaints and concerns immediately, and facilitate satisfactory resolution.

Report weekly sales to the direct supervisor.

Call prospective customers to promote packages or promotions to avail.

Provide products or video information to assist customers in making decision about movie that they may want to watch.Maintain housekeeping standards. EDUCATIONAL QUALIFICATIONS

ADAMSON UNIVERSITY

900 San Marcelino Street, Ermita Manila, Philippines Course : Bachelor of Arts in Mass Communication

Date Graduated : March 29, 2000

TRAININGS

THE PAN PACIFIC HOTEL

Adriatico Consortium Inc.

M. Adriatico Corner, General Malvar Street, Malate Manila, Phils. DWDM 95.5 PINOY RADIO / EAGLE BROADCASTING CORP.

Maligaya Building 2, 987 EDSA, Quezon City, Phils. MALAYA NEWSPAPER

No. 575 Atlanta Street, Port Area, Manila, Phils.

CHARACTER REFERENCES:

MR. REY L. PAGAL

Businessman (Genesis Travel & Tours – Dubai, UAE)

Contact No. +971-**-***-**** / +971-**-***-****)

ANGELYN P. FLORES

Administrative Assistant (Nazih Trading Company LLC – Sharjah, UAE) Contact No.: +971-**-***-****)

PERSONAL INFORMATION

Birth date : 05 November 1978

Place of Birth : Pasay City

Languages known : English and Tagalog

Nationality : Filipino

Religion : Catholic

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