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Customer Services Representative

Hamilton, ON, Canada
May 21, 2020

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Majedul Islam

Hamilton, ON


To secure a position with a well-established organization with a stable environment that will lead to long lasting working relationship.

Professional Experiences

Help Desk Support

Halton Regional Police Services – Oakville, ON

September 2017 to September 2019

• Troubleshoot client’s server, e-token, and reset voice mail password

• Conduct and follow-up calls to potential and existing customers via telephone and e-mail to troubleshoot and create RMA to replace devices

• Edit new and past employee documents and make sure all documents are up to date and create back up Customer Services Representative

Circuit Logistics – Stony Creek, ON

February 2015 to August 2017

• Organize paper bills, receive inventories and release empty trailers after unloading inventories

• Verify and input data on logistics tracking spreadsheet and report to supervisor

• Monitor inventories with cameras and time to time foot patrol inside the warehouse to prevent any theft Sales Representative

Combined Insurance – Oakville, ON

January 2013 to January 2015

• Set sales targets and define strategy to achieve those targets and follow the set strategy punctually

• Build and maintain excellent relationships with new and existing clients

• Identify and analyze new potential prospects by analyzing market strategies, requirements, and financial Education

Bachelor of Commerce (Honors)

University of Ontario Institute of Technology – Oshawa, ON 2007 to 2012

Computer Systems Technology

Mohawk Collage – Hamilton, ON

2013 to 2016


Proficient using MS Word, PowerPoint, MS Excel

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