Wolf Francois

Bilingual Implementation Manager

** ******* ****

Ajax, Ontario

Phone: 416-***-****

addcmy@r.postjobfree.com

Objective

I want to secure a position as a Bilingual Implementation Manager Ideally, I would be provided with the opportunity to fully demonstrate my potential.

Profile and Skills Summary

A Project/Program Management (PMO) and Process Implementation professional with expertise in delivering strategically important, and innovative customer-centric projects

Expertise supporting stakeholders across all phases of the project delivery life-cycle with a focus on Project/Program Management (PMO) processes

Experience managing project deployment and deliverables

Experience managing escalation

Over 9 years’ experience in ADP software solution and working on cross-functional teams in a deadline-driven, project-oriented environment

Working experience in Accounting sector (Automotive services industry) and Retail Sector

Familiar with Quality Assurance, Business process and Project management processes

Strong analytical, organizational, and communication skills in both French and English; good creative and visual abilities

Related Work History

Project Implementation Manager

Canadian Tire (2018 - Present)

Support Senior Project Manager-Continuous Improvement with Innovation initiatives

Co-Manage the entire Lifecycle of the assigned project, ranging from initiation, research and development, execution and closure

Development of all Project documents for governance bodies

Produce regular reports (status, escalation, etc.) on the progress of projects; deliver these reports during regular stakeholder meetings

Conduct project post postmortems in order to identify areas for improvement; make recommendations based on findings

Work with Vendors to develop project schedules, documentation, and deliverables as required for the specific project scope

Oversee Project Tracking

Junior Project Manager

BFG (2015 – 2018)

Manage the entire life-cycle of the assigned project, ranging from project initiation, execution and closure based on project processes developed and maintained by the PMO.

Produce regular reports (status, escalations, etc.) on the progress of projects; deliver these reports during regular stakeholder meetings.

Identify and resolve conflicts within project teams; create contingency plans to mitigate risk.

Conduct project post postmortems in order to identify areas for improvement; make recommendations based on findings.

Ensure project budget is adhered to and billing is completed at appropriate project milestones.

Work with technical team members to develop project schedules, documentation, and deliverables as required for the specific project scope.

Project Coordinator

CompuCom/ Ford Motors (2015 - 2015)

Collaborate with Product Manager and Design team to achieve a holistic solution for each deployment.

Work closely with Ford Project Officer on inventory management

Managed deployment timelines, dependencies, internal and external resource scheduling for each deployment

Responsible for all IMAC assignment management responsibilities including support

Assured maintenance and update on the project queue

Conducted ongoing communication with technicians and contractors to ensure timely and effective management.

Coordinated product delivery for remote locations to ensure timely site completion

Responsible to mitigate any or all issues that arise during each implementation

Project Coordinator

Kelly Services/ IBM (2011-2014 )

Work with various Project Managers to initiate project activities.

Work with Recruiters to initiate recruiting activities including payroll.

Scheduling of technicians on all open Projects across Canada.

Conduct ongoing communication with employees and the project vendors to ensure timely and effective management.

Work closely with the IMAC Manager on the planning for future projects.

Sr. Technical Analyst III/Team Lead

ADP Dealer Services (2001- 2011)

Acting team leader

Coached team members

Worked in conjunction with other departments as Accounting liaison

Involved in many projects as a departmental Ranger

Support and provide hardware\software\network solution for Team

Education

Certificate in Business Analysis Completed

University of Toronto

Certificate in Management Apprentice

ADP Dealer Services 2009

Certificate in Project Management completed

Ryerson University

Certificate in Quality Assurance completed

Ryerson University

Business Administration 2 years

Andre-Laurendeau College, Montreal

Core Competencies and Software

Core Competencies:

Project & Program Management (PMO)

IT Service Delivery (ITSM)

Corporate & Business Strategy

Agile / Waterfall Methodologies

Web/ Digital Software Delivery Lifecycle projects

Project Communication

Microsoft Office

Visio

Microsoft Project

Jira

Confluence

QuickBase

Graphic Communication

Adobe Acrobat

Adobe Photoshop

Adobe Lightroom

Wolf François

18 Ventura Lane

Ajax, Ont. Tel: 416-***-****

addcmy@r.postjobfree.com

To whom it may concern,

I am enclosing my resume for your review. Please consider this letter as my formal application presenting my background, education and experience.

Please accept my resume for the position of Implementation Manager. I believe that my combination of technical skills and business sensibilities would serve you well in this position.

I graduated with a certificate in Business Analysis, Quality Assurance and Project Management also I am aspiring to obtain my PMP. In addition, this opportunity as an Implementation Manager will further allow me to obtain a theoretical and a practical knowledge of Business-to-Business analysis.

My experiences have enabled me to acquire business process knowledge and learn more about the project management methodology. I enjoy working in a group environment, individually, or on a one-to-one basis with a client. Furthermore, I possess effective management skills, organizational skills and tremendous customer service skills as highlighted in my resume.

I believe I have the qualities to be an effective Implementation Manager. I will provide dedication and commitment to your team. I look forward to meet with you to further discuss this opportunity or any of my credentials and experience. Please contact me at your earliest convenience.

Sincerely,

Wolf François

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