PROFILE

Resourceful change agent with * years of operational experience in Business Development. Skilled in public speaking, customer service, content development, negotiation, analytics, strategic planning, and project management

PROFESSIONAL EXPERIENCE

VP of Operations (VOL), Associaton for Talent Development, St. Louis Chapter October 2019-Present

Manage and analyze association metrics, including Wild Apricot, Google Earth, and membership surveys to provide the most targeted solutions to the St. Louis Learning Community

Senior Corporate Learning Specialist, Lumeris, St. Louis, MO Jan 2018-Present

Deploy end-to-end analysis, design, development and delivery of training cirriculum supported by Adult Learning Theory, with 1,500+ hours of facilitation

oCreated 5-week Customer Service Representative curriculum, delivered company-wide

oProgram Manager: Collaborated with area leaders to train curricula to third-party support staff within a tight timeline to accommodate vendor’s scope of work

oReduced turnover by convincing HR to use computer-based literacy screening for CSRs

Deliver training to internal and client-facing departments and Associate Medical Directors

oCreated Accountable Care Academy for all Market Operations leaders, working with executives to identify, design, develop, and deliver Population Health content to new directors and above

Design eLearning modules using Adobe Captivate 17 and Workday Learning

Consult with internal stakeholders to convert needs into training solutions

Wellness & Benefits Specialist, MTM, Inc., Saint Louis, MO May 2016-Dec 2017

Developed performance management scorecard reporting process to influence managers' consistent tracking of goals and KPIs, resulting in more appropriate dispersal of bonuses

Designed curriculum for ALA-approved Freedom From Smoking program

oFacilitated multi-week sessions, serving 45 employees over 8-week courses, producing several one-on-one mentoring sessions in positive behavior change and habit formation/scaling/retention, resulting in a 6-month, 30% reduction in smokers and a $49,000 decrease in upper-airway claims

Planned, redesigned, and successfully launched ACA-compliant, health-contingent, participation-based wellness program in 31 states, decreasing employee ER visits by 60% and saving $85,000 in 2017

oSupervised implementation with benefits and accounting departments, insurance brokers, and health plan to generate $330,000 in internal revenue for wellness department

Managed relationships with and oversaw vendor contracts for e-learning, mobile notifications, weight loss programming, physical activity tracking, and video advertising during pre-implementation phase

Organizational Consultant, Organizational Optimizations, Saint Louis, MO June 2015-July 2017

Developed selection systems for small businesses (i.e., conducted needs assessments, created job analyses, wrote job descriptions and behaviorally-anchored interview questions, performed integrity assessment validations, frame-of-reference and error scale training) to increase quality of hires

Project Manager, CosmoQuest, Edwardsville, IL Aug 2014-May 2016

Designed and implemented satisfaction interview protocol, training undergraduates to interview 110 NASA Principle Investigators on citizen science motivation and data siloing, resulting in 5 missions lifting bans

Designed and facilitated SME training on presentation best practices, gap analyses, and training styles

Reviewed and revised training materials based on empirical research on training from multiple sources

EDUCATION

M.A., Industrial/Organizational Psychology, Cum Laude, SIUe Aug 2014-May 2016

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