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Insurance Manager

Winnipeg, MB, Canada
May 20, 2020

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204-***-**** •


Competitive and goal-driven senior insurance professional offering 30+ years of experience in claims adjustment and examination. Possess effective negotiation and analytical skills, with the ability to understand and interpret complex insurance contracts. Skilled in efficiently and effectively investigating, assessing and settling comprehensive injury and property claims. Strong relationship-building skills; able to persuade and influence others to deliver exceptional results and early settlement of claims. Patient and methodical thinker with the ability to make sound decisions under pressure.

Deep knowledge of the claims adjustment and claims examining processes. Specialist in claims litigation and judicial mediation. Proven success in exceeding company targets and ensuring productivity while strategically communicating information. Work well in fast-paced environments, with the ability to both collaborate in teams and work independently with minimal direction. Stay current with developments in the insurance industry.

Areas of Expertise include:

Exceptional Customer Focus · Influencing & Negotiation Skills · Teamwork · Training/Presentations · Time Management, Written, Numeracy & Verbal Communication · Job Task Planning & Organizing · Critical Thinking

Effective Problem Solving · Liaising with Industry Professionals · Microsoft Office Suite


Solera/Audatex: Sole service provider for large Manitoba client. This involved the creation of training program and its presentation to large and small groups, on Automobile Total Loss Valuation Software usage. Also provided client follow up support onsite and online to client service centres in Manitoba.

Marsh Canada Inc./Aon Reed Stenhouse: Managed complex commercial property/liability, construction and transportation claims valued up to $12M, reviewing and interpreting insurance policies to ensure timely and accurate payments. Adjusted claims as necessary and negotiated settlements to minimize claims impact. Also developed claims reporting protocol to identify clients with high claims.

Crawford & Company: Managed large volumes of claims (up to 100 simultaneously), generating revenue of ~$100K/year while maintaining a ~100% customer satisfaction rating. Handled all lines of insurance claims, including tort bodily injury, rehabilitation case management and property damage claims.

Aviva Insurance/ING Canada/Manitoba Public Insurance: Assessed and settled bodily injury and other liability claims, using negotiation experience to consistently settle claims with set reserves. Also audited company claim files and independent adjusting billing practices.


Professional Services Consultant Solera/Audatex

Home Oxygen Technician, Sales & Service Rana Respiratory Care

Senior Claims Specialist Marsh Canada Inc.

Independent Claims Adjuster Crawford & Company (Canada) Inc.

Property/Liability Claims Adjuster Portage Mutual Insurance

Bodily Injury Claims Examiner AMA Insurance

Senior Claims Consultant Aon Reed Stenhouse

Senior Claims Examiner McLarens Canada

Bodily Injury Claims Examiner Kingsway General

Senior Claims Examiner Aviva Insurance

Senior Claims Examiner ING Canada, Calgary

Rehabilitation Case Manager/Claims Adjuster Manitoba Public Insurance


Chartered Insurance Professional (CIP) (expected 2021) • Canadian Risk Management (CRM) Designation

Manitoba Insurance Council - Level 1 Adjusters License • Professional Sales Certificate, Mount Royal College

Canadian Association of Fire Investigators • Independent Insurance Adjusters Association

Insurance Institute of Manitoba • Southern Alberta Risk and Insurance Management Society (SARIMS)

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