Sign in

Manager Customer Service

Fereej Ibn Dirhem, Qatar
May 20, 2020

Contact this candidate


Abdullah G. Rakim

Bldg. * Flat, Al mirqab Al jaded at. Al Nasr

Doha, Qatar

Mobile Number: +974-********



Nationality: Filipino

Nickname: Rock

Height: 160 cm



Bachelor-Degree graduate of Hotel Restaurant Institute Management with 5 years of customer service experience seeking a position as Hotel Front Desk Agent/Ambassador/Supervisor

Obtain a position as Hotel Front Desk Agent to provide patrons with a positive experience and develop communication, problem-solving, and leadership skills, and also Energetic and quick learning individual ready to provide a positive attitude, customer service skills, clerical skills, and problem-solving abilities as a Hotel Front Desk Agent EDUCATION:

• Bachelor of Science in Hotel, Restaurant and Institution Management

(20112014. Degree holder)

Liceo de Cagayan University

Vamenta Blvd, Carmen, Cagayan de Oro City, Philippines PROFESSIONAL WORK EXPERIENCES

• Souq Waqif Boutique Hotels by Tivoli – Supervisor (Feb to Present) Souq Waqif Doha, Doha

• Guest Service Ambassador

Vistana Hotel Penang (YTL HOTELS Group)

213 Jalan Bukit Gambir, Bukit Jambul 11950 Penang, Malaysia.

• Guest Service Ambassador -Training Exposure (5mos.) The Ritz Carlton Kuala Lumpur (YTL HOTELS Group)

• On Job Training -Concierge /Food and Service Agent (2013-2014) Crown Regency Tower Hotels and Resort

Osmena Boulevard, Cebu City, Philippine


• Certificate for Excellence Service in Medallia Guest Survey Feedback

• Barista & Mixology Seminar Workshop (Jamaican F&B)

• Bar Service Operation Management (In house LDCU)

• House Keeping Management (In house LDCU)

• Culinary Arts and Science (In house LDCU)

• Communication and skills Service Program (Majestic Hotel Kuala Lumpur)

• Guest Relationship Service (Vistana Hotel Penang)

• The Bridges (Vistana Hotel Penang)


• Opera Cloud

• EPITOME Hotel Information System

• Microsoft Office

• Room Division/Front office Operation

• Food & Beverage

• Housekeeping Service

• General Cashier & Auditing

• PBX Telephone Service


Mr. Chan Kuok Pin

Assistant Executive Manager

YTL Group of Hotels

Majestic Hotel Kuala Lumpur

Stripes Hotel Kuala Lumpur

Vistana Hotel Penang

Contact number: +601********

Ms. Juripah Julius

Duty Manager

Vistana Hotel Penang

213 Jalan Bukit Gambir Bukit Jambul

11950 Penang Malaysia

Contact number: +601********

Mrs. Norlisa Idrus

Duty Manager

Vistana Hotel Penang

213 Jalan Bikit Gambir Bukit Jambul

11950 Penang Malaysia



Visa Status: Transferable

Contact this candidate