Manager Customer Service
Resume:
Abdullah G. Rakim
Bldg. * Flat, Al mirqab Al jaded at. Al Nasr
Doha, Qatar
Mobile Number: +974-********
E-mail: ************@*****.***
PERSONAL INFORMATION
Nationality: Filipino
Nickname: Rock
Height: 160 cm
Status:Single
OBJECTIVES:
Bachelor-Degree graduate of Hotel Restaurant Institute Management with 5 years of customer service experience seeking a position as Hotel Front Desk Agent/Ambassador/Supervisor
Obtain a position as Hotel Front Desk Agent to provide patrons with a positive experience and develop communication, problem-solving, and leadership skills, and also Energetic and quick learning individual ready to provide a positive attitude, customer service skills, clerical skills, and problem-solving abilities as a Hotel Front Desk Agent EDUCATION:
• Bachelor of Science in Hotel, Restaurant and Institution Management
(20112014. Degree holder)
Liceo de Cagayan University
Vamenta Blvd, Carmen, Cagayan de Oro City, Philippines PROFESSIONAL WORK EXPERIENCES
• Souq Waqif Boutique Hotels by Tivoli – Supervisor (Feb to Present) Souq Waqif Doha, Doha
• Guest Service Ambassador
Vistana Hotel Penang (YTL HOTELS Group)
213 Jalan Bukit Gambir, Bukit Jambul 11950 Penang, Malaysia.
• Guest Service Ambassador -Training Exposure (5mos.) The Ritz Carlton Kuala Lumpur (YTL HOTELS Group)
• On Job Training -Concierge /Food and Service Agent (2013-2014) Crown Regency Tower Hotels and Resort
Osmena Boulevard, Cebu City, Philippine
CERTICATES/TRAINING/SKILLS
• Certificate for Excellence Service in Medallia Guest Survey Feedback
• Barista & Mixology Seminar Workshop (Jamaican F&B)
• Bar Service Operation Management (In house LDCU)
• House Keeping Management (In house LDCU)
• Culinary Arts and Science (In house LDCU)
• Communication and skills Service Program (Majestic Hotel Kuala Lumpur)
• Guest Relationship Service (Vistana Hotel Penang)
• The Bridges (Vistana Hotel Penang)
SKILLS & SPECIALIZATION
• Opera Cloud
• EPITOME Hotel Information System
• Microsoft Office
• Room Division/Front office Operation
• Food & Beverage
• Housekeeping Service
• General Cashier & Auditing
• PBX Telephone Service
CHARACTER REFERENCES
Mr. Chan Kuok Pin
Assistant Executive Manager
YTL Group of Hotels
Majestic Hotel Kuala Lumpur
Stripes Hotel Kuala Lumpur
Vistana Hotel Penang
Contact number: +601********
Ms. Juripah Julius
Duty Manager
Vistana Hotel Penang
213 Jalan Bukit Gambir Bukit Jambul
11950 Penang Malaysia
Contact number: +601********
Mrs. Norlisa Idrus
Duty Manager
Vistana Hotel Penang
213 Jalan Bikit Gambir Bukit Jambul
11950 Penang Malaysia
Contactnumber:
Visa Status: Transferable
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