OBJECTIVE: Seeking a position in an organization where I can apply my knowledge and skills to give significant contribution to the growth of organization, with an opportunity for Advance.

EDUCATION: Bachelors in Business Administration (B.B.A- Hons) ( BZU) 2018

COMPUTERS:

MS Word

MS Excel

Power Point

Outlook

Internet Browsing

SKILLS:

Customer Service

Communication skills

Report Writing

Time management

Goal-oriented

Team Players

Quick Learner

Responsive

PROFESSIONAL EXPERIENCE:

- Customer Service Representative -SKY BRIDGE, Winnipeg, MB Sept 2018 – To date

Worked as roadside rescue agent, responded efficiently, and resolved issues in diligently.

Established a positive rapport with every caller with confidence and empathy, and updated information in database.

Worked with team, and maintaining a high level of professionalism with customers.

Took ownership of the situation, and worked with a sense of urgency to ensure efficient dispatch.

Showed technical competency by learning the navigation/usage of multiple different programs.

Supported the office’s daily operations by adhering to compliance procedures.

Handled escalations and created win-win situations by taking ownership and tailored solutions

-Administrative Assistant, NATIONAL SERVICES, PAKISTAN June 2017 – June 2018

Managed office operations, staffing needs and meeting reporting requirement of the company.

Prepared purchase orders, monthly invoices, monthly time sheets and presentations.

Prepared Staff Budgeting and Schedules, and book keeping.

-Internee (Worked On Internship- Askari Bank, Pakistan Jan 2017 – March 2017

Assist in bank operations, and customer with daily transaction (deposit cheque)

Provided a support in opening of Bank Accounts, Cash Handling /Teller duties.

Prepared Spreadsheets and maintaining record

Managed Book Keeping

LANGUAGES PROFICIENCY: English, Punjabi & Urdu: reading, writing and speaking – excellent