United Arab Emirates-Dubai: +971*********
Email : firstname.lastname@example.org
A position where I can make use of my skills and developing myself to increase my knowledge and to be an effective person in the organization. LANGUAGES
Jood palace Hotel Dubai (5 stars)
Department : Front Office
Position Held : Guest Service agent
Duration : march 2019 till Date
Handling Incoming and Outgoing Calls
Handling guests calls for In house guests
Screening guest calls
Handling wake up calls
Preparing DTCM report
Updating Telephone record
Assisting front Office with check in and check outs
Welcoming guests / Show around
Handling guest complaints
Escorting guests to the room
Follow up on guest requests with other departments
Updating guest profile in Fidelio
Suggesting dinning / spa options to guests
Comply with all Hotel policies and procedures and strict implementation of the luxury Brand Standards.
Giving training for new joinees in front Office department .
01/2015 – 09/2017
SALES REPRESENTATIVE, VIP STAR
Selling products and services using solid arguments to prospective customers.
Performing cost-benefit analyses of existing and potential customers.
Maintaining positive business relationships to ensure future sales. NOITACUDE
BACHELOR OF Commerce ACCOUNTING Department
ICDL Certificate in 2017.
Management and leadership course in 2017.
Microsoft office: ( Opera, Access, Excel, Power point, Word, Internet)