Marvy Magdy

United Arab Emirates-Dubai: +971*********

Email : addcan@r.postjobfree.com

A position where I can make use of my skills and developing myself to increase my knowledge and to be an effective person in the organization. LANGUAGES

Arabic-Native

English-very good

EXPERIENCE

Jood palace Hotel Dubai (5 stars)

Department : Front Office

Position Held : Guest Service agent

Duration : march 2019 till Date

Responsibilities:

Handling Incoming and Outgoing Calls

Handling guests calls for In house guests

Screening guest calls

Handling wake up calls

Preparing DTCM report

Updating Telephone record

Assisting front Office with check in and check outs

Welcoming guests / Show around

Handling guest complaints

Escorting guests to the room

Follow up on guest requests with other departments

Updating guest profile in Fidelio

Suggesting dinning / spa options to guests

Comply with all Hotel policies and procedures and strict implementation of the luxury Brand Standards.

Giving training for new joinees in front Office department .

01/2015 – 09/2017

SALES REPRESENTATIVE, VIP STAR

Selling products and services using solid arguments to prospective customers.

Performing cost-benefit analyses of existing and potential customers.

Maintaining positive business relationships to ensure future sales. NOITACUDE

08/2017

BACHELOR OF Commerce ACCOUNTING Department

COURSES

ICDL Certificate in 2017.

Management and leadership course in 2017.

COMPUTER SKILLS:

Microsoft office: ( Opera, Access, Excel, Power point, Word, Internet)