Sales Customer Service

NOUREDDINEBEN HMIDA

Street of Music ****·+216-**-***-***

**********.********@*****.***

EXPERIENCE

Managing a subcontracting company specialized in planting gas and electricity networks according to the specifications and norms applied.

Planning and evaluating the 2 departments activities. (electricity and gas)

Daily meeting with the 2 departments’ chiefs: monitoring and appraising work sites progress and results.

Maintains quality service by enforcing quality and customer service standards, analyzing and resolving quality and customer service problems, and recommending system improvements.

Coaches, counsels, and disciplines team of 8 employees; 2 specialized Engineers.

Maintains staff by recruiting, selecting, orienting, and training employees.

Ensures a safe, secure, and legal work environment.

Accomplishes financial objectives by Provide financial and material support needed to help teams to accomplish the planned work and fit schedule.

Following customers payments

Monitoring debts, monthly taxes and follows trimester workers social insurances with the accountant

Forecasting requirements (tenders and private client’s demands), preparing an annual budget, scheduling expenditures, analyzing variances, and initiating corrective actions.

2010 – 2015

TECHNICAL SALES ENGINEER, SIAME – TUNISIA

-Sales:

Responding to tenders.

Ensure customer relationship and following their projects.

. Following commercial offers and develop customer wallet

Negotiate orders prices, delivery time and payment methods

-Management:

Participating in sales forecast meeting

Seminaries year schedule.

Organize technical seminary, adequate to settled objective, choose and select the place, help the marketing team on brochures and gifts, prepare guests list, lead seminary.

Animate prospecting team, analyzing reports; negotiate new clients potential and forward a final reports result to sales manager for discuss and decisions.

Follow schedule deliveries.

Check with production department the availability of requested out of stock products.

Collect new products information, clients’ financial situations from the local market, report and feedback for discuss and finalize the appropriate actions to be done with the sales team.

-Technical:

Provide technical support and assist clients to well encrypt their projects.

Provide products technical sheets and catalogues for design and technical engineering consultants.

Provide training course on GE designing software for electrical design offices

Costing clients’ projects and Propose technical solution to fit them purchase budget.

Communicate with sales teams on new products and bring support on use and mount methods.

Studying and evaluating rivals’ technical products and communicate about our products benefits.

2008 – 2010

PURCHASING SPECIALIST, SIAME – TUNISIA

Forecasting levels of demand for services and products to meet the business needs and keeping a constant check on stock levels.

liaising between suppliers, local manufacturers, internal departments and customers.

Negotiate orders, delivery time, prices and payment methods.

Follow with accounting department suppliers payments.

Follow with transit department container clearance from ports and airports.

Provide needed documents for clearance imported products as original invoices, certificate of origins….

Sourcing new suppliers, new carriers…

Constant daily check with General Electric plants status of placed orders and delivery times.

Organize with carriers and plan pick up.

2007 – 2008

PRODUCTIONMANAGER, SIAME – TUNISIA

Manageagroupof50people.

Ensureperformanceandgoodquality on Circuit breakers/LED and economic lamps/gas & electric meters production.

Search for new production and assembling solutions, to can increase productivity ratio while respecting quality and safety norms.

Coaches, counsels, and disciplines employees

Provide training to new recruits

Planning production to fulfill customer’s orders and provide a secure store stockfor each product.

Envision a plan with maintenance department, the check and the maintenance of production lines.

EDUCATION

2007

MASTER DEGREE OF ELECTRICAL SYSTEMS, NATIONAL SCHOOL OF ENGINEERS OF TUNIS (ENIT)

2006

NATIONAL DIPLOMA IN ELECTRICAL ENGINEERING, SCIENCES AND TECHNIQUES HIGHER SCHOOL OF TUNIS (ESSTT)

2002

TECHNICAL BACHELORS DEGREE, MAHMOUD EL MESAIDI TECHNICAL SCHOOL

SKILLS

Microsoft Office

Autocade

Step 7

Workbench

Matlab

OCTAL-DISCOVRER

GE Power design

GE Procera+

Multilingual; Arabic, French, English

TRAINING COURSES

Period

Subject

Institution

MAI 2020

MAI 2019

MAI 2018

MAI 2017

MAI 2016

MAI 2015

Operating qualification training session for gas polythene tubes assembling and welding techniques.

Operating qualification training session in brazing-welder of copper tubes

Training and development center of STEG EL KHLIDIA TUNISIA

https://www.steg.com.tn/fr/prestation/cfpk/formation_intra.html

Mai 2014

Low and Middle voltage products solution

Poland GE plants.

June 2011

low voltage GE SOFTWARE training (PROCERA+, POWER DESIGN).

GE –France

April 2010

Miniature circuit breakers and lamps plant.

GE-Hungary

Feb 2010

low voltage products (circuit breakers, switchgear measures);

Energy management solutions (electric, hydraulic).

ISKRA MIS-Slovenia

January- February 2008

Renewable energy training

Management training center-RADES TUNIS

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