Email: firstname.lastname@example.org / Phone – 832-***-****
Summary Of Experience
·Experience as a Business Analyst in gathering requirements,
Experience in requirement gathering Sessions
Experience in implementing Software Application Development
Experience working with users to document and understand requests, bugs and gaps.
Experience as a Nursing Home Administrator in a long-term care facility, supervising various departments, maintaining facility compliance with new and existing local, state, and federal standards, etc.
University of North Texas – Denton, TX
Master of Science in Health Services Administration
University of North Texas – Denton, Texas
Bachelor of Science in Integrative Studies (Business Administration, Health Promotion, & Sociology)
Writing User Stories/Use Cases.
Quality Assurance & user acceptance testing (UAT).
Great team player, fast learner, and self-starter
Critical thinking and communication skills.
Very high attention to details
Certified SAFe Scrum Master
Special Counsel January 2020- Present
Dallas, Texas )
Legal Document Reviewer (Contractor)
Distinguishing between non-personal identifiable information and personal identifiable information using a software system called Relativity, a subset of JIRA.
Communicate frequently and report to a managing attorney/project manager before and/or after each reviewed legal document project
Engage in daily conference meetings regarding any probable issues, concerns, and updates etc.
Perform quality assurance reviews on reviewed documents to ensure that documents are properly coded and grouped in an organized format
The Hillcrest of North Dallas April 2019- October 2019
Work under the guidance and direction of the licensed nursing home administrator. Administrator usually provides the requirements/objectives for the day to complete, oftentimes working independently
Actively engaging in management and problem solving decisions
Conduct surveys of various departments within the facility to make sure they are in compliance with skilled nursing home living standards and practices
Perform rounds twice a day in which I visit with residents to ensure that they are comfortable and satisfied with their nurses, caretakers, standard of living; etc. I also would ask to inspect whether resident units are being properly maintained
Constantly learn about the standards and practices of assisted and skilled nursing living
Actively participate in daily meetings twice a day to discuss updates, impediments, financial changes, observations, etc. with supervisors of various departments within the facility
Maintain confidentiality of patient/resident health information following HIPAA policies/standards
Make record and documentation of any grievances and/or incidents that may have occurred and report them to the state using a standard template and save all records in a database
North Texas Tollway Authority (NTTA) May 2018 – August 2018
Business Analyst Intern
Elicit business requirements using appropriate tools and techniques including but not limited to Defining user stories and acceptance criteria, interviews, document analysis, surveys, site visits, use cases, scenarios, business process, task and workflow analysis
Serve as business liaison between senior leadership, business and IT development and support teams
Manage daily activities, working sessions, issue resolution, and communication across project and support teams to deliver projects and enhancements on time, on-budget, as requested by the customer
Works with management and users to define, develop and implement innovative business solutions and User Centric Design
Reviews, analyzes and creates detailed documentation of business systems and user needs, including workflow, program functions and steps required to develop or modify applications
Agile Methodology (Software Development Lifecycle) .
Handle all basic administrative functions including user account maintenance, password reset, reports and dashboards.
Coordinate the evaluation, scope and completion of new development requests.
Work independently with members of the user community to define and document development requirements