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Social Media Manager

Middle Sackville, NS, Canada
May 21, 2020

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Norma Johnson

*** ******* ***** *** *** Middle Sackville, Nova Scotia 902-***-****

PROFILE: Librarian with 20 years of experience. Excellent alphabetical and numerical skills and very familiar with the Dewey Decimal system. Able to easily use Mac computers as well as all versions of Microsoft Windows. Familiar with many forms of Microsoft software including, but not limited to programs such as Microsoft Excel, Publisher, and Word.

EDUCATION: Masters Degree in Information Management, May 2005

Dalhousie University

Bachelor of Arts in Psychology, May 2003

Cape Breton University

EXPERIENCE: Knowledge Manager, 2019-2020

ITFO Communications, Inc., Victoria B.C.

Aide in helping remote businesses develop and maintain data management solutions including:

oDatabase entry and cleanup

oData migration

oData organization

oMonitor and suggest improvements for databases

Create and coordinate social media content for Fortune 500 companies

Use various databases to gather data regarding social media engagement and report findings to clients

Aid in ensuring content to be published on the website of a large insurance company is accurate and concise

Media Librarian, 2010-2019

Colchester-East Hants Public Library, Truro, N.S.

Create content for and manage all social media accounts for the region including Twitter, Instagram, Facebook, Tumblr, Flickr, Pinterest and YouTube

Take and edit photos of events and programs for promotional purposes

Shoot, edit and post video content of events, programs and services

Respond to customer comments and questions in a timely, courteous manner

Keep abreast of social media trends and new/emerging platforms and report back to management team

Create promotional material for events and programs which is posted online and distributed in the community

Head a PR committee whose purpose is to promote regional library events and programs

Promote library events and programs through an electronic newsletter service

Maintain and troubleshoot the region’s website and perform all required updates

Manage content on website

Light HTML coding

Oversee website redesign projects

Train staff and customers on how to install, use and troubleshoot issues with Overdrive (downloadable eBooks and audiobooks) on their devices

Troubleshoot technical issues for computers, phones or tablets

Manage regional general email

Answer customer reference questions

Library Specialist II, 2005-2010

Truro Elementary, Truro, N.S.

Closed the following elementary school libraries: Saint Mary’s, Salmon River, Alice Street, Princess Margaret Rose, Willow Street, Douglas Street

Prepared library opening for Harmony Heights Elementary

Managed library collection budget of $30,000 for the opening of Harmony Heights Elementary

Opened library for Truro Elementary

Managed library collection budget of $60,000 for the opening of Truro Elementary

Supervised the visits of approximately 600 students per week

Supervised volunteer staff.

Managed the circulation of approximately 2500 books per month

Planned and supervise all programs within the library

Was responsible for balancing library budget and acquisitions

Was responsible for collection development and management

Answered all reference questions

Handled all requests for holds and inter-library loans

Taught information literacy sessions to staff and students

Arranged and organized author/illustrator visits

Promoted print and electronic resources.

Helped staff and students use online resources

Records Manager, March 2005-August 2005

Saint Mary’s University, Halifax, N.S.

During my first week, 80% of inactive records were removed

Inventory and monitor state of office records

Develop and maintain a records retention schedule

Determine the archival value of retained records

Cataloguing/Reference Librarian, January 2004 to April 2005

Atlantic School of Theology Library, Halifax, N.S.

Catalogue an average of 50 books per month

Update and post catalogue records on Novanet

Answer reference questions

Help patrons upload information and use online resources

Perform clerical duties including circulation, document delivery requests, card renewals and fine payments

Cataloguing Internship, April 2004 to August 2004

Atlantic School of Theology Library, Halifax, N.S.

Catalogue an average of 200 books per month

Update and post catalogue records on Novanet via GEAC Advance Pack; Advance Cataloguing and OCLC

Librarian Assistant, September 2003 to March 2004

Killam Library (Inter-Library Loan division), Halifax, N.S.

Gather books and journals to be shipped to patrons

Scan and photocopy books and articles for patrons

Process mail and inter-library loan requests

Technical Support Representative, January 2002 to July 2003

Solectron, Glace Bay, N.S.

Provide technical support for customers experiencing difficulty sending/receiving e-mail, connecting and/or browsing the Internet via their MSN dial up service

Student Library Assistant, September 1997 to September 2001

James McConnell Memorial Library, Sydney N.S.

Patron check in/out

Answer reference questions

Help go through library inventory

Re-shelve and shelf read books

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