Norma Johnson
*** ******* ***** *** *** Middle Sackville, Nova Scotia 902-***-****
addc7f@r.postjobfree.com
PROFILE: Librarian with 20 years of experience. Excellent alphabetical and numerical skills and very familiar with the Dewey Decimal system. Able to easily use Mac computers as well as all versions of Microsoft Windows. Familiar with many forms of Microsoft software including, but not limited to programs such as Microsoft Excel, Publisher, and Word.
EDUCATION: Masters Degree in Information Management, May 2005
Dalhousie University
Bachelor of Arts in Psychology, May 2003
Cape Breton University
EXPERIENCE: Knowledge Manager, 2019-2020
ITFO Communications, Inc., Victoria B.C.
Aide in helping remote businesses develop and maintain data management solutions including:
oDatabase entry and cleanup
oData migration
oData organization
oMonitor and suggest improvements for databases
Create and coordinate social media content for Fortune 500 companies
Use various databases to gather data regarding social media engagement and report findings to clients
Aid in ensuring content to be published on the website of a large insurance company is accurate and concise
Media Librarian, 2010-2019
Colchester-East Hants Public Library, Truro, N.S.
Create content for and manage all social media accounts for the region including Twitter, Instagram, Facebook, Tumblr, Flickr, Pinterest and YouTube
Take and edit photos of events and programs for promotional purposes
Shoot, edit and post video content of events, programs and services
Respond to customer comments and questions in a timely, courteous manner
Keep abreast of social media trends and new/emerging platforms and report back to management team
Create promotional material for events and programs which is posted online and distributed in the community
Head a PR committee whose purpose is to promote regional library events and programs
Promote library events and programs through an electronic newsletter service
Maintain and troubleshoot the region’s website and perform all required updates
Manage content on website
Light HTML coding
Oversee website redesign projects
Train staff and customers on how to install, use and troubleshoot issues with Overdrive (downloadable eBooks and audiobooks) on their devices
Troubleshoot technical issues for computers, phones or tablets
Manage regional general email
Answer customer reference questions
Library Specialist II, 2005-2010
Truro Elementary, Truro, N.S.
Closed the following elementary school libraries: Saint Mary’s, Salmon River, Alice Street, Princess Margaret Rose, Willow Street, Douglas Street
Prepared library opening for Harmony Heights Elementary
Managed library collection budget of $30,000 for the opening of Harmony Heights Elementary
Opened library for Truro Elementary
Managed library collection budget of $60,000 for the opening of Truro Elementary
Supervised the visits of approximately 600 students per week
Supervised volunteer staff.
Managed the circulation of approximately 2500 books per month
Planned and supervise all programs within the library
Was responsible for balancing library budget and acquisitions
Was responsible for collection development and management
Answered all reference questions
Handled all requests for holds and inter-library loans
Taught information literacy sessions to staff and students
Arranged and organized author/illustrator visits
Promoted print and electronic resources.
Helped staff and students use online resources
Records Manager, March 2005-August 2005
Saint Mary’s University, Halifax, N.S.
During my first week, 80% of inactive records were removed
Inventory and monitor state of office records
Develop and maintain a records retention schedule
Determine the archival value of retained records
Cataloguing/Reference Librarian, January 2004 to April 2005
Atlantic School of Theology Library, Halifax, N.S.
Catalogue an average of 50 books per month
Update and post catalogue records on Novanet
Answer reference questions
Help patrons upload information and use online resources
Perform clerical duties including circulation, document delivery requests, card renewals and fine payments
Cataloguing Internship, April 2004 to August 2004
Atlantic School of Theology Library, Halifax, N.S.
Catalogue an average of 200 books per month
Update and post catalogue records on Novanet via GEAC Advance Pack; Advance Cataloguing and OCLC
Librarian Assistant, September 2003 to March 2004
Killam Library (Inter-Library Loan division), Halifax, N.S.
Gather books and journals to be shipped to patrons
Scan and photocopy books and articles for patrons
Process mail and inter-library loan requests
Technical Support Representative, January 2002 to July 2003
Solectron, Glace Bay, N.S.
Provide technical support for customers experiencing difficulty sending/receiving e-mail, connecting and/or browsing the Internet via their MSN dial up service
Student Library Assistant, September 1997 to September 2001
James McConnell Memorial Library, Sydney N.S.
Patron check in/out
Answer reference questions
Help go through library inventory
Re-shelve and shelf read books