Near Aqsa School Bhiwandi Thane 421302
Mail Id : firstname.lastname@example.org
Objective: Pursue a challenging career, which will help me apply my people, process and performance management skills to ensure that the services rendered are consistently meeting the deﬁned deliverables leading to organisational and personal growth. Career Synopsis: Extensive experience as a Sales Manager and proven track record in managing Sales Team . Has received Appreciation, Performance bonus and Promotions for outstanding performance. In my current proﬁle I am responsible for managing the centre productivity for two General Insurance Health Product in Mumbai, thereby guiding a team comprising of Managers, Team Leaders and Executives (FOS), under the Banc assurance-Retail vertical.
Work Experience: 77 YYeeaarrss
Organisation Proﬁle From To Tenure
ICICI Lombard GIC Sales Manager July 07 Aug' 12 5 Years 1 Month
Team Lease Team Leader Oct' 05 June' 07 1 Year 8
ABN Ambro Team Leader April 05 Sep' 05 5 Months
Organisation: IICCIICCII LLoommbbaarrdd GGIICC LLttdd Designation: RReettaaiill &BBaanncc aassssuurraannccee
Team size: 50 Telecallers, 4Team Leaders, 2USMs.
Client and Process Management:
1. Managing the Sales Operation at Thane Branch for 2 General Insurance Products. 2. Responsible for achieving the Sales targets for Thane Location. 3. Coordinating with ICICI Bank for various promotions and leads. 4. To meet TAT for issuing the policy to customers. 5. Responsible for retention of the customers.
6. On time feedback to ICICI Bank for increasing customer satisfaction. 7. Recruit, Train and Develop the Team.
8. Rendering effective customer service by addressing queries/ grievances of clients so as to ensure smooth ﬂow of operations and adherence to service norms. Performance Management:
1. Program performances review with the team USMs / Team Leaders. 2. Motivate, educate and develop the Team leaders and team members to deliver their responsibilities in an efﬁcient & effective manner. 3. Scheduling and deployment of manpower.
4. Plan daily goals both, for the team as well as individuals, and work towards achieving them.
5. Conduct performance appraisals for the team, review and ensure execution of Performance development plans wherever required.
6. Optimum utilisation of the resources without compromising the quality of service delivered.
1. Have suggested and implemented innovative plans and processes like retention and portfolio management.
2. Have shown 100% improvement in Renewals with rate of 95% conversion on overall base.
3. Have managed 95.66% TAT for policy issuance as against target 95%. 4. Awarded 1st Pan India on KPI rating.
5. Highest productivity Pan India of 16 lacs in April 12. Previous Organisations:
Organization: Team Lease
Tenure: 1 Year 8 Months
Team Size: 13 Telecaller s
1) Handling a team of 13 telecaller s.
2) Driving sales targets on a month-on-month basis with complete focus on quality. 3) Consistently delivering on the service level metrics (productivity, accuracy, timeliness, etc.).
4) Ensure achievement of goals set on a consistent basis. The goals would be team as well as individual goals that are set on yearly/monthly/daily basis. 5) Escalate operational issues in a timely manner to the supervisor to ensure appropriate actions.
6) Preparing Business MIS.
7) Escalate all customer service issues, which require corporation of concern Department assistance.
8) Ensuring lower cancellations & better renewals next year through the ﬁnal conﬁrmation call.
9) Recruiting & training of telesales ofﬁcers.
1. Awarded best Team Leader in Pan India.
2. Promoted to USM in March -07 on the basis of my performance. 3. Highest productivity of 3 lacs in fresh business of critical care product. Educational Qualiﬁcations:
Degree University / Institute % / CGPA Year of Passing B.Com VMRF Salem University First Class 2004
H.S.C. Maharashtra Board Second Class 1998
S.S.C. Maharashtra Board Second Class 1995
Excellent computer skills including MS Excel, MS Word, MS PowerPoint and Internet. Personal Details:
Date of Birth : March 20, 1978
Marital Status : Married
Languages Known : English, Hindi and Marathi.