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IT Support

Brooklyn, NY
May 21, 2020

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A+ Certified September ****

Network + Certified January 2020

Work Experience

The New York Foundling, New York, NY April 2005 - May 2019

Regional I.T. Support

In 2019 in addition to existing duties as Program I.T. Liaison, I was reassigned to be the Regional IT Support Technician at the Brooklyn office, where I would

Install, maintain, repair, and replace all electronic equipment in the Brooklyn/Staten Island office.

Onboard and off board employees equipment.

In 2016 during company restructuring I was reassign to I.T. Liaison for the STEP-S program in Staten Island and Brooklyn, where I would

Order new PCs, Laptops, and cell phones in addition to distributing and repairing this equipment.

Maintain agency records in EVOLV, QuickBase, PROMIS and Connections.

Run weekly and monthly reports to check data accuracy in all 4 systems.

Complete a final quality/data check and close electronic cases.

In 2005, I was hired as Administrative Specialist Support at the Queens office, promoted to I.S. Liaison (2007) and promoted again to Senior I.T. Support (2011). In these duties, I would

Provide onsite help-desk support for up to 150 users, assist new users, and order computer related supplies.

Maintain the data integrity in NYFIS E-Record for foster parent payments and tracking children.

Distribute and maintain electronic equipment, including desktops, laptops, and printers.

Set-up video conferences and distribute reports using Oracle and Report Manager.

Pull and distribute reports from Oracle and Report Manager for all Q ueens’ social work staff.

Create, file, organize and close case records.

Mentored and trained new I.T. Staff.

Outdoor Shopping, Brooklyn, NY April 2011 – February 2019

IT Consultant

Created and mapped network drives to be shared between employees using Active Directory

Reset passwords, reinstall printer drivers

Advised in purchase of computer equipment

Salvaged PC’s parts when they were damaged by the flood from hurricane Sandy.

Technical Skills

Operating Systems: Microsoft windows 7 8/8.1 10; Microsoft Exchange, Windows 2008/20012 Server, Linux Ubuntu, Mac OS X Yosemite

Software: Microsoft Office Suite, Citrix, Oracle,

Hardware: Laptops, Workstations, Ethernet Cabling, memory, printers, scanners, and other peripherals

Networks and Protocols: LAN/WAN, TCP/IP, IPX/SPX, DNS, POP3, SMTPS, FTP, TFTP, Ethernet, wired and wireless switches, WAP, PPP, VPN, IMAP, POP, RDP, DHCP, SOHO router configuration

Maintenance: Computer assembly and disassembly, installing motherboards, creating boot disks, partitioning and formatting hard drives; operating system installation; windows update; system restore; disk defragment; installing anti-virus, anti-spyware, firewall; file transfer setting, and setting new user configuration

Additional Skills: Preventative maintenance, technical research, drive partitioning, driver updates, OS installation/imaging, anti-malware installation and removal, networking support and drive mapping

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