Customer Service Nurse
Resume:
LAVERNE SWAYNE
addc6n@r.postjobfree.com
OBJECTIVES
Position where extensive customer Service and Managerial experience in private industry and in the health care sector will have valuable application.
SUMMARY
Twenty years of combined experience in business and nursing
Supported by a Bachelor’s Degree and Licensed Practical Nurse Certification
Record of progression to positions of higher responsibility, reflecting strong staffing, planning, organizing, decision making, team-building, research, data collection, documentation, customer service, and communication skills
Demonstrated ability to train, supervise and evaluate employees; employ diplomacy and build consensus in emotionally charged situations; and deal constructively with colleagues and allied professional support personnel
EXPERIENCE
STATE FARM INSURANCE COMPANY: Hagerstown, MD; 2004-2011
Office Manager
Established policies and procedures for start-up business, and assisted with staffing, office layout and furnishing, and obtaining supplies and equipment. Assisted with new business development, origination of quotes, insurance inquiries, accident reports, and general office management functions.
ROADWAY EXPRESS: Hagerstown, MD; 1996-2004
Relay Dispatch Assistant
Recorded dispatch/arrival of driver; reviewed and recorded driver logs; notified drivers of dispatch directions; reviewed HazMat loads; ensured that loading and drivers’ records and data were in compliance with DOT regulations; prepared fuel reports and bills for dispatch; recorded mechanics’ work orders; maintained supply inventory; and assisted satellite personnel with line haul dispatching.
Customer Service Representative
Performed full range of customer service and support functions, including answering phones, processing and tracking orders, generating reports, investigating and recovering problems, monitoring and ordering supplies, and training new employees.
Cashier
Investigated and established customer credit and codes; obtained all necessary signatures; maintained and updated customer files; printed and filed dock reports; monitored invoices and receivables.
Other positions: Imaging and ASD Clerk
STATE FARM INSURANCE COMPANY: Hagerstown, MD; 1985-1996
Office Manager
Established policies and procedures for start-up business, and assisted with staffing, office layout and furnishing, and obtaining supplies and equipment. Assisted with new business development, origination of quotes, insurance inquiries, accident reports, and general office management functions.
WILLIAMSPORT NURSING HOME; Williamsport, MD; 1984-1985
Charge Nurse Supervised and evaluated staff of 4 in full-service nursing facility.
BIODECISION LABORATORIES: Pittsburgh, PA; 1983-1984
Charge Nurse
Supervised staff of 5 in national drug research firm. Screened applicants for admission into individual programs, and supervised all medical procedures and testing for research projects.
Follett Incorporation: Dunwoody, Ga; 2017-2017; Bookstore Associate
EDUCATION
Licensed Practical Nurse; Connelly Skill Learning Center, Pittsburgh, PA – 1983
Bachelor of Arts in Health and Physical Education; West Virginia State College, Institute, WV - 1975
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