Customer Service Food/Receptionist/Office Staff
Resume:
Contact
Address:
**-* ******* ******** **. Villa Angela Subd. Brgy. Sto. Domingo, Angeles City, Pampanga, Philippines
Phone:
Email:
**********@*****.***
Languages
Tagalog – C2
English – C1
Available Documents
Passport
Number:
P7553951A
Place of Issue:
Philippine Embassy Doha, Qatar
Date of Issue:
June 14, 2018
Expiry Date:
June 15, 2028
Summary
An extensive background in retail sales and customer service. Exceptional organization, critical thinking and time management skills. Focused on properly greeting each guest, responding quickly to all inquiries and answering phone calls with a professional and friendly attitude. Accustomed to handling sensitive, confidential records. Flexible and versatile under pressure. Poised and competent with demonstrated ability to easily transcend cultural differences. Excellent team-building skills.
Skill Highlights
Customer-oriented
Retail sales
Computer literate
POS systems knowledge
Front desk experience
Multi-line phone skills
Excellent phone etiquette
Exceptional communication skills
Experience
Receptionist - 03/2019 – Present
White Wings – Beauty Spa Gym, Qatar
Responsible for answering the telephone, transferring calls, taking accurate messages.
Meet and greet customers, providing a positive and friendly attitude.
Giving tours of the spa & gym facility and scheduling appointments.
Responsible to check in customers as they arrive for their scheduled appointments.
Notifying staff members of any customer cancellations or the arrival of any unscheduled visitors.
Light administrative and clerical duties, such as opening and distributing mail, filing, data entry and the preparation of letters and documents.
Provide daily maintenance of the gym & spa’s lobby and reception area.
Accepting payments, ensuring all prices are accurate and proving a receipt to every customer.
Head Waitress - 02/2016 – 02/2019
Amwaj Catering Services, Qatar
Ensure that waiters/waitresses are clean and well groom when they report for duty and that they report on time.
Make sure cleanliness in the mess hall is maintained to the highest standards.
All furniture fittings and fixtures should be cleaned /polished on a regular basis.
Staff must be fully competent in their duties and should conduct on the job training to constantly upgrade their skills.
Ensure that staffs are capable of laying tables for simple service or VIP banquet service.
JOCELYN ALAN ABRIGO
Trainings / Seminars
Customer Service – 19/07/2016
AMWAJ Training Department, Qatar
Fire Awareness Course – 23/06/2016
Qatar Gas Operating Company Ltd., Qatar
Communication in Hospitality – 31/05/2016
AMWAJ Training Department, Qatar
Heat Stress Management – 19/04/2016
AMWAJ Training Department, Qatar
The Supervisory Skills – 23/03/2016
AMWAJ Training Department, Qatar
Basic Health & Safety – 02/02/2015
AMWAJ Training Department, Qatar
Food and Beverages Services – 07/10/2014
Technical Education and Skills Development Authority, Philippines
Waitress Training – 06/10/2014
Top Star Hospitality Training Center, Philippines
Food and Beverage – 06/10/2014
Top Star Hospitality Training Center, Philippines
Experience
Ensure all table linen are spotless before tables are set.
Supervise staff during service, ensure that staffs showing good serving practices.
Ensure that buffets are attractively displayed, that items are not missing and there are adequate plates, dishes and serving utensils.
Empty buffets dishes should be promptly replenished.
Prepare duty roster for monthly/weekly basis.
Monitoring and recording of food temperature.
Inventory of cutleries and crockeries on daily/weekly basis.
Order supplies and materials for mess hall and ensure safe custody and issues.
Accountable for company HSE Policy and procedures which are in place.
VIP Waitress - 06/2015 – 01/2016
Amwaj Catering Services, Qatar
Welcome VIP guests to the organizational and also bid them goodbye when clients are leaving.
Check with customers to ensure that they are enjoying their meals and take action to correct any problems.
Serve food or beverages to patrons and prepare or serve specialty dishes at tables as required.
Clean tables or counters after patrons have finished dining.
Inform customers of daily specials.
Ensure VIP clients enjoy themselves throughout their stay within the premises.
Ensure personal standards of hygiene and cleanliness are strictly maintained.
Follow all relevant health department rules/regulations and all customer service guidelines.
Prepare tables for meals, including setting up items such as linens, silverware, and glassware.
Waitress - 01/2015 – 05/2015
Amwaj Catering Services, Qatar
Perform the instructions issued by the supervisor and ensure clients receive excellent services at all time.
Ensure personal standards of hygiene and cleanliness are strictly maintained.
Ensure the workplace, utensils and the equipment used by them are clean, sanitized according to the standards and schedules.
Report any maintenance problems to the supervisor.
Minimize loss and breakage of service equipment.
Ensure all meal trays are cleared and collected from the table after customer dine in and report to the supervisor, any losses/breakage promptly.
Buffet must be displayed attractively, and service is provided on time.
JOCELYN ALAN ABRIGO
Experience
On Call Waitress - 04/2012 – 05/2013
Golden Plates Catering, Philippines
Arrange table settings and maintain tables clean and tidy.
Greet customers and present menu.
Serve foods to the customers.
Refilling customer drink orders throughout the meal.
Clearance of plates, used silverware and soiled napkins from tables after customer dine in.
Waitress / Kitchen Helper - 01/2011 – 02/2012
Cesca Food Center, Philippines
Help the chef to cook and preparing some of the foods that will be cooking and serving to patrons.
Washing and sanitizing the vegetables, slicing and cutting the vegetables & meats. Seasoning and marinating of foods.
Measuring and weighing of food servings.
Preparing of cooking equipment for food preparation.
Cleaning of kitchen utensils, pots and pans.
Removal of trash and sanitize trash bins used in the kitchen.
Order taking and serving food and drinks.
Clearance of plates, used silverware and soiled napkins from tables after customer dine in.
Receptionist - 09/2009 – 09/2010
Nailsand Wellness & Spa, Philippines
Responsible for answering the telephone, transferring calls, taking accurate messages.
Meet and greet customers, providing a positive and friendly attitude.
Giving tours of the spa & gym facility and scheduling appointments.
Responsible to check in customers as they arrive for their scheduled appointments.
Notifying staff members of any customer cancellations or the arrival of any unscheduled visitors.
Light administrative and clerical duties, such as opening and distributing mail, filing, data entry and the preparation of letters and documents.
Provide daily maintenance of the gym & spa’s lobby and reception area.
Accepting payments, ensuring all prices are accurate and proving a receipt to every customer.
Education
E-Commerce Programming - 2002
STI College, Philippines
(Undergraduate)
JOCELYN ALAN ABRIGO
Additional Skills
Microsoft Office (Word, Excel, PowerPoint, Outlook)
Strong decision maker
Complex problem solver
Time Management
Organizational Skills
Interpersonal Skills
Transferable Skills
Reporting Skills
Doing works with timely manner
Responsible for all the tasks assigned
Good communication both written and oral
References
References available on request
Contact this candidate