IT Support Specialist experienced in technical supervision, troubleshooting, and customer relations; Technically savvy technology leader; Adept at solving networking, security, and computer technology problems resulting in immediate and satisfactory resolutions; Monitor to ensure computer and network availability to all system users and skilled to perform necessary maintenance to support computer and network availability.
INFORMATION TECHNOLOGY COMPETENCIES
Systems: Windows PC/Server, Linux, Mobile Devices
Network: LAN, WLAN
Virtualization: Hyper-V, VMware Workstation, Oracle, MS Server
Languages: SQL, HTML, Python
Technologies: Active Directory, Dns, Dhcp, Tcp, Ip, Udp, IIS, Ftp, SSH, TPM
Software: MS O365, Kaspersky and McAfee Antivirus, Symantec Suite including Backup Exchange, Acronis Backup, MS Exchange and Outlook clients, Autodesk, GoToAssist, CCCleaner, Pulseway, Dashline password manager
CCNA Routing & Switching
Acronis Cyber Cloud Backup Engineer
Celebrite Mobile Forensic Fundamentals
It Consultant June 2019 – January 2020
Withum Smith&Brown/Cyber, Parsippany, NJ
Planning and implementation of service initiatives which align support services with the client’s needs.
Ensure the efficient operation of the service desk, concierge and desktop administration duties in MSP environment
Plan, design and implement future support offerings and modalities
Support IT systems and users, installing computer systems and software, and maintaining computer networks, connectivity and security in domain and workgroup environment
Implement Business Continuity Plan by enforcing Acronis cloud backups, recovery data points and recovery methods
Stay current with key development/issues within the technology industry and apply new approaches to it in order to stay up-to-day with while improving efficiency
IT Technical / Network Support April 2007 – June 2019
Acrison Inc., Moonachie, NJ
Ensure the stable operation of computer hardware, software systems and network infrastructure, including routers, switches, servers, computers, and peripherals. Install, deploy, support and maintain computer and servers’ infrastructure and virtual application environments.
Diagnose and provide root cause analysis for deliverability, application, and hardware, network, and OS issues.
Evaluate and analyze systems and metrics in order to provide recommendations for system improvements.
Coordinate implementation, operation, and maintenance of email system and network.
Monitor systems and traffic to ensure maximum availability, performance and response rates.
Review and update service policies and procedures to safeguard system, information and data.
Assist in the development of processes to maintain business continuity and recovery standards.
Update and maintain interactive intranet web site.
Technical Support May 2000 – February 2007
Clarendon National Insurance/JBA Associates, Saddle Brook, NJ
Performed design, implementation, and maintenance of PC and servers infrastructure. Proposed client configuration and implemented technical solutions to enhance and troubleshoot systems.
Built and deployed over 100 personal computers.
Managed network connectivity and implementation.
Utilized Microsoft Office, Operating Systems, and Active Directory applications.
Implemented and monitored servers’ OS and applications.
Researched, resolved and responded to escalated issues/problems.
Bachelor of Science, IT - Security Emphasis
Western Governors University, Salt Lake City, UT
Associates in Science – Business Computer Programming
Bergen Community College, Paramus, NJ
65 Chapin Rd, Pine Brook, NJ 07058 • 973-***-**** • email@example.com