Laurie Fowler

**** ******** **.

Memphis, TN ****4

901-***-****

Computer Skills: Microsoft Word, Excel, Data Entry, Account Receivable, Account Payable, QuickBooks, and Lotus Notes.

Employment: Greenway Home Services

Administrative Assistant: 11/2014 - 12/2017

Professional Profile: Answer phones. Made outbound calls to ensure customer satisfaction for Home and Commercial Repair or Replace of Heating and Air Conditioner, Plumbing and Appliances.

Implement new marketing ideas to increase “On Line” Reviews such as Google and BBB reviews.

Responsible for having Customer complaints resolved with Managers.

Create “Excel Spreadsheet: to monitor company compliments and complaints.

In charge of Interviewing and Hiring of an Assistant.

Achievements: Website Achievement Ratings: I acquired over 30 Call in or Emailed Compliments from customers I assisted. Took Google Reviews from 2.8 to a 4.5. Acquired 300 reviews from Better Business Bureau. (best in company history)

Employment: Memphis & Shelby County Fire Fighters Association

Administrative Assistant: 2011-2014

Professional Profile: Answered phones. Assist the manager in daily operations to obtain donations for the Memphis & Shelby Coty Fire Fighters association Fund Raising events.

Perform computer exporting of sales with company Fireco computer.

Data Entry for sales and accounts receivable.

Verify customer donations by phone.

Responsible for all Mail Outs.

Manage and order office supplies and necessary “Mail out Supplies”.

Create daily and weekly closeout Spreadsheet Reports for Office and Regional Manager.

Employment: Jolly Roofing and Contracting

Administrative Assistant / Collections Manager 2003-2010

Professional Profile: Answered phones, filing, accounts payable, accounts receivable.

Completed commercial roofing contracts, contacting Insurance Carriers and had bonding documents prepared when needed.

Company liaison for residential and commercial customers to resolve roof repairs.

Increased company revenue with collections of past due monies owed by commercial and residential customers.

Arranged weekly meetings with General Manager and Sales People to assist in obtaining monies owed. Expedited Excel Spread Sheet to provide monies collected to Owner and General Manager.

Provided warranty information to Roofing Suppliers via internet to obtain Roof Warranties for commercial Customers.

Processed closeout documents for each job including lien releases and pay request to ensure money owed was pain in timely manner.

Oaktree Homes LLC.

Construction Coordinator / Secretary 2002-2003

Answered phones and spoke on 2-way Radio with Superintendent for Residential Home Builder.

Coordinating all phases of home building from initial building permit to final walk thru when house is complete.

Provided information for Homeowners with all information regarding home building process.

Determined material bids and ordering of all building materials. Managing and updating all files for home warranty and bookkeeping

Typed closing documents, warranty and process of procedure forms. Corresponding with real estate agents via email and phone, managed all web site activity and forward requested information as needed.