Suman Jaiprakash

addc2r@r.postjobfree.com

571-***-****

Over the past ten years, have provided high-level support in a variety of industries and across multiple functional areas. I am creative, resourceful and flexible with an ability to remain highly focused and exceptionally productive in fast-paced and demanding situations. Work Experience:

Permit Technician City of Redmond, Redmond WA July 2017-Dec 2019 Was the first point of contact for customers, residents and contractors and answered questions on policies and procedures for the permit process. Ensuring customer success by helping with the process and policies while staying within constraints of the codes and regulations of the City. Helped, test and successfully implement the Online Permitting Portal to increase and improve online permitting efficiency. How to use this portal videos were created for the customers. Worked on investigating and responding to the problems and roadblocks for the in-house permitting service. Was a part of the City wide Workforce Management team established to replace the HR and payroll software. Participated in the mock emergency management drill to prep the City in case of emergency. Program Coordinator - Supp City of Redmond, Redmond WA Nov 2016 - July 2017 Started the research on establishing a Customer Service Department for the City and the Department is now up and running successfully. Helped test and implement the Q-alert system resulted in better resident and City connectivity. Apart from day to day duties, I helped the Parks and Recreations Department with editing and reviewing their PARCC 2017 Plan which was successfully completed, presented, accepted by the City Council and adopted by the City. Artist The Painted Palace, Redmond WA Dec 2015 - Jan 2017 Researched, designed, developed and implemented full and half day Summer Camp for kids and teens. Taught art classes to a diverse array of students/customers of varying ages and abilities. Motivate the group of around 40 attendees per session to bring out their inner creativity.

Asst. Key Account Manager Kingfisher, Bangalore, India May 2005 - Nov 2006 Introduced and set up the market for Kingfisher Airlines in South India. Organized Trade shows and Marketing events to promote the airlines. Worked with Corporates to negotiate a contract to use Kingfisher Airlines for their travel needs.

Front Line Underwriting MNYL, Bangalore, India. June 2004 - April 2005 Analyze, detect and help minimize fraudulent life insurance applications. Was coordinating between level two underwriters (medical and financial underwriters) for quick turnaround time for the Life Insurance Policies. Awarded the "Key-Player" by Max New York Life Insurance Company Ltd.

Volunteer Experience:

Family Camp Coordinator Explorer Community School, Redmond Sept 2015-June 2019 Designed, developed and organized a 2 days, overnight theme based camp for 72 students+siblings and parents. Created the curriculum, sourced vendors/education providers based on the theme. Train, delegate and assign and direct parent volunteers to their duties. Oversee the event logistics for successful execution. Enrollment Coordinator Explorer Community School, Redmond Sept 2016 - Sept 2017 Worked as a primary source of contact and information resource for prospective and admitted students. Planned and organized Information Night and School tours for the academic year and delegated and designated volunteers for a successful session. Auction Coordinator Faith Lutheran Elementary School, Redmond Sep 2014 - May 2015 Researched and procured items for auctions and worked with the Auction Chairperson. Engage vendors and service providers to ensure timely event arrangements. Assign and direct volunteers to their duties. Scrutinized the auction closely and ensured fair conduct of the auction and bidding process. Post auction follow up. Helped raise over $100,000 for the school in donations, silent and live auctions.

Marketing and Development Washington Autism Alliance and Advocacy, Redmond WA Jan 2013 - Feb 2014

Assisted with writing, editing and publishing press releases, media advisories, Facebook postings, and other materials promoting WAAA. Created, assembled and mailed publicity for special events and programs. Evaluated and refined program to improve results delivery. Academic Qualifications:

ICFAI Business School, Hyderabad, India

Masters in Business Administration (2004)

Mysore University, Mysore, India

Bachelor of Business Management (2002)

Certifications :

Project Management Certificate Program- Bellevue College (In progress) International Code Council - Permit Technician Certification (2017) Public Records Training (July 2019)

FEMA IS-00100.c, IS-00200.b, IS-00700.b, IS-00800.c