Manager Customer Service

Roman Gonzales Jr.

Mobile: 909-***-****

Email: addc2i@r.postjobfree.com

WAREHOUSE OPERATIONS, TRANSPORTATION AND LOGISTICS MANAGEMENT

Results driven Leader- I have over 20 years of successful experience in Warehouse Shipping, Receiving, Inventory Management, Transportation, Dispatch Scheduling, Customer Service Invoicing, Billing, and Operations for 3PL, Logistics, Manufacturing, and Regional Distribution Centres.

5 years in P&L management and budgeting all clients in the DC Operations.

Continually introduce process improvement using Engineering and LEAN Standards as a standard approach in logistics and transportation planning and scheduling to achieve best possible service using all SOP guidelines.

Solid leadership skills; excel in personnel training, development, and incentive programs that result in higher productivity, enhanced teamwork, lower turnover and an ongoing commitment to customer service, safety and service. I have maintained strong relationships with customers and brokers to enhance business opportunities. I believe strongly in the 3-D's DEVOTION, DETERMINATION, and DEPENDABILITY.

OBJECTIVE

I am looking for an organization in need of a professional with demonstrated success in leading Receiving and Shipping functions, Warehouse Operations, Contract Logistics, Billing and invoicing, and Strategic Planning within the Logistics and WMS industry. I am a proven team leader, looking for new challenges and opportunities to enhance the growth and attainment of a company’s short- and long-term goals

CAREER SUMMARY

Unique Logistics LLC 05-19-19-present

GM- Warehouse Director

Managing 2 Warehouses and Contract Logistics we are a 3pl and transload facilities

Spearhead in creating SOP’s for all operations, freightforwarding and Parcel Freight procedures

100% P&L responsibility for operations supplies and direct labor cost for the facility

Work with Staffing Agencies to get the best percent reductions and all staffing for the facility

In charge of all hiring and firing of employees, conducting interviews and exit interviews

In charge of reducing OT cost and labor planning of all shifts for all facilities.

Legacy Supply Chain 11-29-2018-05-16-19

AGM- DC Operations Manager

Managing 7 Area Managers and 3 Leads we are a 100% cross dock facility

Work with other OPS Managers in making sure FSA, SER, BIT, GRT Audits are completed monthly

Spearhead in creating SOP’s for Slotting and Loose Freight procedures

80% P&L responsibility for operations supplies and direct labor cost for the facility

Work with Staffing Agencies to get the best percent reductions and all staffing for the facility

In charge of all hiring and firing of employees, conducting interviews and exit interviews

In charge of reducing OT cost and labor planning of all shifts.

Gebruder Weiss (Best Choice Products/ NPW Gifts LLC) 12-16-16- 11-26-2018

Ontario/Torrance Sites

GM -Senior Manager Warehousing and Contract Logistics

Managing 4 supervisors, 4 Inventory personnel, 6 office associates, and 40 warehouse personnel in inventory, pick, packing, FedEx, UPS, USPS and Parcel services.

Demonstrating the highest possible standards of customer service from the team and maintaining the day-to-day operation of the Receiving, Inventory and Shipping departments.

Maintaining good customer relations through effective communication through following up on emails and meetings to all clients and customers in the Best Choice Customer Service and Purchasing departments.

Spear Head of Training for all new hires and implementing new SOP’s for all new start-ups that Weiss-Rohlig establishes through new client partnerships with implementation of all contracts for logistics.

Estenson Logistics 10-16-2015- 12-16-2016 Redlands, CA (Seeking an operation manager opportunity)

Night Fleet Manager

Responsible for the delegation of routing and planning through motivating and developing staff, consistently achieving and surpassing Home Depot Key Performance Indicators.

Reporting to the Site Operations Manager with responsibility for operational and driver’s management within all Home Depot Stores in the West Coast.

Controlling management accounts with attention to essential criteria for relationship building with current vendors, including sales, shrinkage, wages, write-off, cash control and store expenditure

Monitoring and controlling driver compliance in all areas, including customer care, effective planning, staff training and development, and time management

Supporting management and dispatch staff to help create their own successful and productive goals to become an effective team.

Maximising every vendor opportunity by promoting the highest standards of customer care and recognising potential development and training opportunities

Communicating daily with Customer Support Centre functions - Buying, Retail, Finance & Distribution – to ensure effective control and operation of all areas

Reviewing and evaluating weekly Home Depot metrics and producing an end of week spreadsheet for misses and on time deliveries.

Electrolux 10-29-2011-Oct 4 2015

Operations Team Leader (Manager)

Reporting to Operations and General Manager, primarily responsible for 25 or more drivers, internal customers and all external customers

Maintaining the Service Quality Customer Service Standards for the will call department

Developing all SOP’s and training programs to be used in all shifts of the operations.

Managing and developing temp hires and new company hires of the company.

Supervising, motivating and developing dispatch operations with concordance of JB Hunt dedicated fleet services.

Handling and swiftly resolving customer complaints in a professional and effective manner

Creating and introducing customer awareness and feedback forms for effective communication

Biagi Bros. Inc. (Anheuser-Busch) *-**-**-*-**-**

Ship/Rec Operations Manager

Managing 1 supervisor and 15-25 warehouse personnel in inventory, picking and loading all Anheuser-Bush daily deliveries.

Implementing new standards of picking by rearranging all sku’s by vendor and colour coded for easier picking and loading procedures.

Maintaining good customer relations through effective communication through following on emails and phone calls to all Anheuser-Bush customers.

WMS super user was directed to train all new hires and temp employees in RFID, UPC128, and all scanning of Gladiator devices used to pick and load in the operations.

Exel Logistics (Starbuck’s Distribution Center) 11-25-05- 6-19-09

3PL Sr. Operations Supervisor (Operation Mgr. 3)

Managing 6 direct reports and 85 warehouse personnel in inventory, picking, packing, auditing, scanning and loading all Starbuck’s store to store deliveries.

Implementing new standards of LEAN and Engineered standards and SOP’s throughout the DC and offices.

WMS Super User responsible for the spaghetti charts and time studies for the Unit Pick and Pack Operations for the DC and offices

I was certified as a forklift trainer, safety champion, WMS Trainer, and Unit Pick Inventory Supervisor.

Increased UPH from 80 to 180 creating a new 5S system for the unit pick area.

Created a safety program for the DC and implemented a safety incentive bonus for the associates.

Reduced pick errors by 95% implementing 6 eye audit practice.

CORE COMPETENCIES

Lean Engineering Standards

Inventory Management

RFID Technology

Truckmate and Site Manager Routing

Wave Planning and Billing and Invoicing

PKMS and WMS/AS400 Manhattan

JD Edwards and SAP

KEY I.T. SKILLS

Word, Excel, Access, PowerPoint, Internet & Email

PERSONAL REFERENCES

NICK POWELL- 909-***-****

JAY WU- 917-***-****

MOISES GARCIA- 909-***-****

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