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Software Engineer

Medford, NY
May 21, 2020

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Ral Sali Tumlos

IT Technical Support/Admin/Technician


*** **** ****** ***. *******, New York 11763

Professional Skills

• Highly experienced PC and Laptop Technician with strong background in software/hardware computer repair and IT network system administration

• Excellent computer software and hardware installation skills

• Maintain and Repair Desktop Computer and Laptop

• Setup Hardware and install and configure software and drivers

• Manage security options and software in computer

• Installing, configuring and administering network technologies

• Well understanding of Bridging and switching concepts and LAN technologies

• Back-up and restore of all critical resources including router & switches IOS, Outlook, DHCP, DNS

• Highly Proficient in Microsoft Office (Word, Excel, PowerPoint, Access, Outlook)

• Extensive experience in backup and image management software

• Troubleshooting system and networks problem and diagnosing and solving hardware/software faults

• Familiarity with JavaScript, MySQL, PHP, CSS

• Knowledgeable in Adobe Software (Flash Professional, Fireworks, Dreamweaver, InDesign, Illustrator)

• Repair monitor, printers, and scanners

• Experience in remote troubleshooting, phone support, email support and live chat

Key Skills and Strengths:

• Repair PC and various type of laptops such as Apple/mac, Dell, HP, Lenovo and Toshiba

• Efficient troubleshooter and problem solver.

• Costumer service oriented: Ability to serve and communicate with different type of clients efficiently

• Effective time management – Can solve complex system problems in minimum time.

• Working efficiently with users to identify root cause of issues with hardware, software, break/fix issues, connectivity, peripherals, and IT services.

• I love to help people and solve problems.

• Enjoy figuring out hardware, software, account, and connectivity issues such as: Outlook and MS Office issues, password resets, troubleshooting wireless/wired connectivity, printer connectivity, folder/file permissions, etc.

Work Experience

Feb 2018 – Present IT Technical Support

Home Base Job, National Capital Reg, Philippines

Specialization - IT/Computer – Support/Repair/Assist/Troubleshoot


Configure new computer hardware and software (mostly Windows based). Perform upgrades and configuration of desktop and related peripherals Troubleshoot desktop and server issues Take service calls and either resolve them or pass them on appropriately Utilize Service Desk system to maintain records of requests and responses for support issues Software installs and upgrades Assist in the administration of a Windows environment Competency in supporting, diagnosing, troubleshooting computer system, software and networking issues on PCs and related equipment. Repair Computer Hardware/Software issue and repair Laptop, Printer, Network issue and CCTV

Personal Information

26 years’ old, Filipino, Good command communication skills both in oral & written (English & Filipino). Able to learn quickly, hardworking, demonstrate flexibility and persistence. Dependable, analytical and hardworking; Can work well both independently and as a team.

Apr 2017 – Dec 2017 IT Engineer

Shimizu Philippines Contractor, Inc, Philippines

Industry Construction / Building

Specialization IT/Computer – Network/System/Database Admin

Role IT Engineer

Position Level 1-4 Years Experienced Employee


Provide IT support to our staff, and solve all IT problems to achieve staff satisfaction

Provide training to staff, enhanced their IT application usage and ability to solve IT problems by themselves

IT security management: including regular data backup and storage, data retrieval after unexpected technical issue, conduct any necessary action to prevent information leakage

Monitor and ensure network security / Stable / Optimization

Check and repair computer / network connections

Troubleshoot system failures or bugs and provide solutions to restore functionality

Provide on-site and remote technical support using tools for standard configurations of workstations, laptops, operating systems, software, hardware, printers, and peripherals.

Responsible for configuring, provisioning and supporting various mobile devices and mobile device platforms.

Deploy software and system images for multiple OS and hardware standards.

May 2013 - Apr 2015

(2 years)

HR & IT Admin

Omni Solid Service Inc.


Transportation / Logistics


IT/Computer - Software



Position Level

1-4 Years Experienced Employee

HRAD Department

GPS Monitoring


1. Closely monitors GPS System.

2. Reports Alerts and Violations of delivery vehicles with GPS device and inform Immediate Head with any untoward events noted.

3. Closely coordinates with Distribution Department re status of delivery vehicle with GPS device.

4. Coordinate with GPS providers re schedule of maintenance and checkup GPS devices

5.Goes on the field whenever necessary for investigation, analysis, & confirmation of reports.

6. Other task that maybe assigned from time to time

Dec 2015 – Mar 2017 Senior IT Technical Support

FORTWORTH INC. National Capital Reg, Philippines

Industry Consulting (IT, Science, Engineering & Technical)

Specialization IT/Computer – Hardware/Software

Role Technical Support

Position Level 1-4 Years Experienced Employee


On Site and Field IT Technical support within a School and Corporate Environment.

Perform network maintenance and troubleshooting

Install and download computer applications;

Check and repair computer / network connections;

Communicate with clients about computer conditions;

Advise proper care of computers.

Set up hardware and install and configure software and drivers

Maintain and repair technological equipment (e.g. routers) or peripheral devices

Install well-functioning LAN/WAN and other networks and manage components (servers, IPs etc.)

Manage security options and software in computers and networks to maintain privacy and protection from attacks

Perform regular upgrades to ensure systems remain updated

Troubleshoot system failures or bugs and provide solutions to restore functionality

Arrange maintenance sessions to discover and mend inefficiencies

Keep records of repairs and fixes for future reference

Offer timely technical support and teach users how to utilize computers correctly

Repair hardware components


“TESDA Phil. Graphics & Print Training Center, Inc”

5F TESDA Center, Victory Central Mall,

Caloocan City, Metro Manila, Philippines


Interface Computer College

10th Avenue cor. Rizal Ave. Caloocan City


1.Tertiary: Interface Computer College (ICC) 2009 – 2013

10th Avenue cor. Rizal Ave. Ext. Caloocan City

CCTV Monitoring


1. Admin on CCTV Management

2. General Maintenance such as repair and schedule inspection

3. Review CCTV recorded based on the agreed schedule.

4. Regularly review all CCTV cameras coverage in OSSI branches based on the schedule set.


1. Good team player and Multitasking capabilities.

2. Excellent organizational and motivational skills.

3. Proven initiative and ability to work with minimal supervision.

I hereby certify that the above information is true and correct to the best of my knowledge and belief.

Tumlos Ral S.


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