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Customer Service Care

Toronto, ON, Canada
May 19, 2020

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*** ******* **** ******** **, L*X*B*. 647-***-**** 416-***-**** .


Service Support Specialist/ATM Application Software Test/Network Tester position with 3 years of experience looking forward offering specialized to help for different PC, framework and office hardware. Parties needs while rapidly tackling issues to fortify business forms. Also looking forward for Clear Technical Customer Client Lead offering 3-year record in client care and solid bowed for working with little oversight in remote conditions. Talented in looking at client needs, satisfying quality principles and remaining current on things and alliance restore and strong fulfilling person.


● Strong Customer Experienced

● Ability to multitask

● A team player with effective communication skills.

● Teamwork and Collaboration

● Effective Listening/Ability to work independently

● Problem-solving Skills/Self-directed/Friendly Personality/Clear Communication Skills

● Productive knowledge

● Interpersonal Skills

● Politeness

● Adaptability/Flexibility.

● Friendly Personality/Clear Communication Skills

● Building Customer Loyalty

● Good phone manner, customer service mentality.

● Time Management

● Inventory Control Special List


● Knowledge of computer software, such as MS office

● Accurate data entry/Experience operating telephone systems/ Remote Access Software

● 1+ years of experience supporting small to medium size corporate IT infrastructure

● Maintain and create user accounts and policies within Active Directory

● Strong positive attitude to learn new tools and technologies.

● Quick learner with working knowledge of software, hardware, networking, operating systems, updates and configuration

● Have significant level of association, meticulousness, catch up with open IT needs until settled or raise them varying

● Cable about software /hardware improvement and fit for introducing the approaches that meet connection business needs.

● Experience with imaging laptops in Mac / Windows environments.

● Monitoring/ levels are maintained.


NCR (National Cash Register)

FLM SUPPORT TECH- ATM Technical Support Customer Representative Dec 2018-Present Mississauga ON

● Provided excellent customer service.

● identify and report suspicious

● Direct customers to the correct aisles within the store or escort them to the correct shelf or aisle

● Maintained positive working relationships with vendors and corporate office personnel

● Acknowledge troubles related to orders, getting, transportation and need, and so on.

● ATM staging, installs and removals.

● Troubleshooting and repairs of ATMs in the field

● Maintaining of on-board part inventory

● Documentation and processes related to the ordering and movement of parts

● Providing technical support on-site or via phone or email.

● Testing and debugging programs/Managing workstations.

● Trained with senior system engineers to enhance my personal technical skills as a Technical Support Engineer and learned internal processes for escalating cases and approving or denying handovers to specific verticals.

● Experience with resolving level 1 Windows technical issues.

● Create incident identification/Reports,

● Meet deadlines for assigned projects and tasks.

● Data Entry and Order Processing.

● Invoicing and Inventory Systems.

● Filing and data archiving./ Risk guidelines and regulation requirements OLG (Ontario Lottery and Gaming Corporation)

Terminal Client Support Tech - Customer Representative Dec 2018 – Present Mississauga ON

● Maintaining files and records so they remain updated and easily accessible

● Sorting and distributing incoming mail and prepare outgoing mail

● Answering the phone to take messages or redirecting calls to appropriate colleagues.

● Document instances of hardware failure, repair, installation, and removal.

● Assist guests with any needs or concerns in a friendly and courteous manner.

● Performed hardware and software installation and provides high-level customer care, training, and technical support.

● Eager about new software/hardware technology and capable of introducing the solutions that meet company business needs.

● Possess level of organization, attention to detail, follow up with open IT needs until resolved or escalate them as needed.

● Address and resolve all assigned Jira tickets and projects in a timely manner.

● Monitoring and communication.

● Provide response to customer questions received via telephone calls, callbacks, emails, and help desk requests A1 Uprising Convenience Inc

Supervisor Customer Team Lead Brampton ON

April 2016-Dec-2018

● Provided excellent customer service

● Efficiently managed all operational functions including receiving/back room inventory and store maintenance

● Direct customers to the correct aisles within the store or escort them to the correct shelf or aisle

● Inventoried stock and re-orders when inventory dropped to a specific level and monitored sales activities to ensure that

● customers received satisfactory service and quality goods

● Managed the cash drawer by taking in cash, making change, and accurately balancing the drawer.

● Implemented company strategies through merchandising, replenishment, product inventory, and loss prevention

● Supervised, trained and developed staff members in accordance with company policies and procedures

● Maintained positive working relationships with vendors and corporate office personnel

● Ensured compliance with applicable laws, governing agencies, & company policies.

● Follow security and safeguarding procedures

CTDI - Communications Test Design Inc

Team Lead /Network Technician and Tester Brampton ON Feb 2015- Sep -2015

● Identifies, troubleshoots and resolves hardware, software and network-related problems encountered by the users.

● Monitor, modems and display screen of terminal to mainframe computer to detect error messages (ex: software not updating) that signal malfunction in communication software or hardware.

● Read technical reference manuals for communication hardware and software to learn the cause of problems.

● Provide support to to users on all approved computer applications and hardware. Metafore Technologies

Team Lead / Technical Service Support Toronto ON

Oct 2014- Feb -2015

● Provided excellent customer service to the client on the site and also over the phone

● Read technical reference manuals for communication hardware and software to learn the cause of problems.

● Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non- technical colleagues at all levels in the organization.

● Provide support for all Information Technology products and services. Support may include answering questions, troubleshooting problems, teaching or instructing customers regarding software or hardware functionality. Additionally, it may involve troubleshooting printer issues and resolving difficulties

● Maintains customer confidence by keeping service information confidential.

● Install network software, including security or firewall and Troubleshooting system and network problems and diagnosing and solving hardware or software faults. Education

● Diploma in Computer Programming Sep. 2010 – April 2013 Sheridan College, Brampton ON Canada.

● Diploma in Network Administrator Sept 2007 - April 2009 Everest College Brampton ON, Canada.


• Available upon Request

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