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Clinical Research Customer Service

Grand Prairie, TX
May 19, 2020

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Humble, TX *****

Phone: 806-***-**** E-mail:


To secure a challenging Clinical Trial Monitoring position in a growing and progressive organization where I can utilize my professional/Clinical Research skills.


Houston Community College 2016-Current

RN (Bachelor of Nursing)

College of Health Care Professions/ Graduated 2014-2015

LVN (Licensed Vocational Nurse)

Association of Clinical Research Professionals (ACRP):

The HIPAA Privacy Rule, 2014

Medical Device Trials and the Clinical Pathway for Product Approval

Budget Development for Clinical Research

Clinical Trials


Houston Methodist

Clinical Research Nurse/ Coordinator Lung and Oncology (11/16-Present)

Major Roles and Responsibilities

Reviews study protocols, reports and manuscripts. Contribute clinical operations expertise for these documents

Provides significant hands-on support for clinical trial activities

Complete clinical trial procedures, study tools, patient materials, and presentations

Creates informed consents, safety plans, monitoring plans, ICD codes reference and protocol training presentations

Directs and enhances patient recruitment activities

Negotiates budget and works with Legal and Compliance departments to negotiate clinical trial agreement language

Trains and ensures certification of study to research personnel

Ensures compliance with regulations and study protocol

Complete deviation trends and make sure they are in compliance

Oversees corrective action plans if needed

Verifies study data on source documentation and case report forms (CRFs) to ensure compliance with the study protocol, ICH GCPs, and SOPs. Identify and resolve data discrepancies.

Manages material logistics for the studies

Complete Adverse Event reports and annual reports as required

Maintains a high level of professional expertise through familiarity with scientific literature, Company product portfolio, and competitive environments

Processes and applies specific knowledge to the completion of difficult work assignments

Coordinates the activities of relevant colleagues within the Company and investigators to ensure compliance with the overall scientific study objectives.

Proficiently make sure clinical studies are according to Good Clinical Practices, Food and Drug Administration regulations and International Conference of Harmonization guidelines.

Exhibited and keen eye for details to ensure adherence to sponsor and investigator obligations.

Organize and prepare trial related material and presentations for investigator and coordinator meetings.

Deans Professional Services

LVN (08/15-11/16)

Houston Methodist Float Pool

Clinical Research in Oncology and Lung

Experience in Primary Care (all ages), Cardiology, OBGYN and Orthopedics

Athena and Epic trained

Triage/ Rooming

Prior Authorizations



Cardiology 04/2017-09/29/2017

Department of Medicine 03/01/2017- 05/26/2017

OBGYN 12/27/2016- 02/28/2017

Neurology 6/27/2016- 11/18/2016

Primary Care/ Internal Medicine 9/09/2015- 06/25/2016

AT&T Mobility Retail Store

CCR (03/12-06/12)

Provided customer service to all walk-in clients to the store.

Assisted clients with making payments at the kiosks.

Inventory control specialist with phone equipment and accessories.


Customer Support Specialist/Assistant Manager (02/99-09/11)

Provided customer service assistance with incoming and outgoing calls.

Handled escalated calls from other specialists.

Handled client complaints, questions, and billing inquiries

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