NANCY MULLINS

Cell: 214-***-****

Email: addbwl@r.postjobfree.com

SUMMARY

Position: Sr. Default Specialist in Deed in Lieu Closing, REO Closing, and Government Closing with Title Curative, Assignment, document preparation and Banking experience.

Experience: Proficient knowledge working with FHA, VA, Federal National Mortgage Association (FNMA), Federal Home Loan Corporation (FHLMC), Conventional, Home Equity and Reverse Mortgage Loans from referral to closing process.

Responsibilities: Contact with Borrower and Client, Client Focused, Problem Solving and Analysis, Time Management, Clear and concise communication with a professional business attitude, able to multi-task in a fast paced environment, Strong Organizational Skills, using discretion when dealing with confidential material and issues, excellent communication and documentation skills, attention to detail, critical thinking, problem solving, able to work independently or as a team member.

Skills: Data Entry, IAssist,updating status on Client Vendor Systems, Outlook, MS Word, Excel, PowerPoint, Microsoft Office, Vendorscape, Lenstar, Black Knight (LPS), Ramquest and Equator.

Customer Service Representative, 1/2019 – Present

Mr. Cooper – Lake Vista 4, Lewisville, Texas

•Excellent Communication Skills

•Ability to present a positive and friendly attitude

•Ability to empathize with Customers and resolve issues

•Applying payments and updating borrowers files

•Working well under pressure and able to meet deadlines

•Effective time management skills in a fast paced environment

•Works well with others or independently

•Desire to learn and advance

•Sales

•Escrow Certified

Sr. Default Specialist, Deed in Lieu Closing, 3/2010 to 10/2017

Sr. Default Specialist, REO Closer, 2/2009 to 3/2010

Sr. Default Specialist, Government Closer, 2/2005 to 3/2010

Customer Service Representative/Client Services, 8/2003 to 2/2005

Barrett Daffin Frappier Turner and Engel, LLC – Addison, Texas

•Responsible for coordination of the Deed- in-Lieu process from Referral through submittal of final title package.

•Responsible for coordination of Conveyance of FHA and VA files from Referral through submittal of the final title package.

•Responsible for coordination of REO files from referral through submittal of closing with Title Company.

•Client Service Representative

•Duties included:

•Examination, identification, research and resolution of title issues

•Research and review of Title Commitment and Tax Certificate and other various documents

•Determine if Assignment is needed and other title issues needed to clear before proceeding

•Excellent Communication skills

•Ability to multi-task in a fast paced environment with strong organizational skills

•Follow up with monitoring files as required

•Ability to work independently and/or as a team

•Time Management

•Developed highly empathetic client relationships while assisting client with title issues.

•Prepared check request and obtained check to order and obtain Title Policy and follow through with delivery to client

Contact this candidate