Social Media Manager

Jeannice L. Pabalan

Telephone: +974-****-****

Email: ***************@*****.***

Personal Profile

An experienced manager within the Food and Beverage industry. An effective leader in planning, implementing and monitoring staff standards in a multi-cultural environment whereby customer satisfaction is essential to the business.

Key Skills

Training design and delivery to new staff

Large capacity events planning

Excellent written and verbal communications

Menu design

Excellent customer service skills

Skilled in MICROS

Good problem solver

Strong team player

Skilled at multi-tasking

Career History

2019 – Present: Mawasem All Day Dining – Hilton Hotel Doha

Role: Assistant Outlet Manager

Assistant manager of a large restaurant within a reputable hotel chain. Responsible for the introduction and implementation of new policies designed to improve standards and ensure staff are current and competent in their duties.

Responsibilities:

Ensuring staff are highly trained to a common syllabus

Analysing Satisfaction and Loyalty Tracking (SALT) to identify areas for improvement

Monitoring social media for emerging food trends and customer feedback

Briefing staff on daily activities

Directing staff and monitoring activities to ensure the smooth entry and exit of customers

During this period I also managed the Ya Hala Café within the hotel. Here I was responsible for:

The training and evaluating of new and existing staff

Production of shift rotation and staff allocation

Requesting and maintaining stock levels

Liaison with the chefs to develop new menus

Disciplinary and compassionate issues

2012 – 2019: Trader Vic’s – Doha

Role: Head Hostess

Responsible for ensuring the front desk operates efficiently and effectively by supervising and guiding the operational staff, meeting and greeting customers and accompanying them to their allocated area in a professional, but friendly manner.

Responsibilities:

Act as the point of contact for the restaurant and major events

Supervise the hosts and Mise en Place

Oversee the reservations

Act as the link between the management and customer through interaction

Assist the manager with the seamless transition of shift patterns

Resolve customer complaints amicably

Advise customers on the menu items

2008 – 2012

Role: Food and Beverage Captain Waitress

Jeddah Hilton and Qasr Al Sharq (Waldorf – Astoria )

Qualifications

Bachelor of Science in Commerce, Major in Management

Intermediate Computer Skills

Chaine Des Rottiseurs

TESDA (Meat Curer)

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