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Manager Customer Service

Brampton, ON, Canada
May 19, 2020

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To secure a paralegal position where I can build upon my skills and experience.

Highlights and Qualifications

Excellent communication, organization and administrative skills

Adept at developing and maintaining detailed administrative processes corresponding to community partners and legal representatives

Proficient in Microsoft Office Suite, property management software (Yardi)

Experience with PC Law, Conveyancer, and Wills and Estate software, Time Matters,

FileVine, Medchart

Strong computer research skills utilizing Quicklaw, WestlawNext Canada, Canlii and various government websites

Trained in E-Discovery

Fluent in both English, and Portuguese


Bachelor of Paralegal Studies Sept. 2016 – Apr. 2020

Humber College, Lakeshore Campus, ON

Completed courses in Administrative Law, Tribunal Practices and Procedures, Small Claims Court Practice, Legal Research, Legal Writing, Evidence, and Tort and Contract Law, Insurance and employment Law, and Ethics.

Prepared case comments, legal memorandum, reports of court and tribunal proceedings, and pleadings.

Police Foundation: Criminal Justice Certificate Program Jan. 2015 - Aug. 2016

Humber College, Lakeshore Campus, ON

Forensic and ballistic knowledge

Evidence and crime scene recreation

Professional Experience

Paralegal Sept. 2019 - Present

Goodman Elbassiouni LLP- Etobicoke, Ontario

Handling files from intake to resolution, including correspondence with clients, the Licence Appeal Tribunal, adjusters, and treating providers

Undertake file management and file housekeeping procedures to ensure filing constantly up to date

Preparing case conference and hearing briefs

Summer Internship June 2019 - Aug. 2019

Goodman Elbassiouni LLP—Etobicoke, Ontario

Drafting, reviewing and completing of applications including but not limited to Application by an Injured Person, Case Conference Summaries and their briefs, motions, adjournment

Assisting in organizing the files documents and ordering medicals for the clerk or paralegal

Receptionist/ Customer service July 2017 – Aug. 2019

Century21 Millennium—Brampton, Ontario

Full-service brokerage

Answering a minimum of 30 phone calls per shift

Cash & Customer Service Manager Oct. 2015 – Apr. 2019

Best Buy Canada – Mississauga, Ontario

Authorizing price changes/overrides and discounts

Counting tills and safe deposits in the morning or at the end of the day

Legal Assistant (Summer Student Position) May 2017 - Sept. 2017

Kathleen M. Yeoman Barrister & Solicitor – Clarkson, Ontario

Reviewing, populating and editing wills and legal documents related to estates

Finalizing mortgages on real estate files, and closing the files

Researching and investigating documents for estate files

Property Administrator, Rental Properties Feb. 2012 - Sept. 2015

DMS Property Management – Thornhill, Ontario

Creating, and renewing lease documents, creating new tenant files, update tenant contact list, preparing welcome packages to new tenants.

Preparing tenant notices and general correspondence for the Property Manage

Attending tribunals with Paralegal on behalf of the Property Manager

Obtaining quotations for building services and assist with scheduling of building operations and direct interaction with building operators

Flight Attendant Apr. 2011 - Feb. 2012

Air Transat – Toronto, Ontario

Assisting with boarding and deplaning the air craft

Serving food and beverages to passengers during flights

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