Tanzim Kabir Chowdhury
* ******* ****, ***********, *******, ON M1L3R8, Canada.
Contact: 519-***-****; Email: firstname.lastname@example.org / email@example.com RESUME OBJECTIVE
Actively seeking a customer service position where I can optimize my problem-solving and organizational skills to contribute to increase customer satisfaction. Strong multitasking skills and fast learning ability to ensure quick contribution to your customer service team. EDUCATION
Master of Engineering in Civil Engineering September 2019 – Present University of Windsor, Windsor, ON, Canada.
Bachelor of Science in Civil Engineering January 2013 – April 2017 Leading University, Bangladesh.
RELEVANT WORK EXPERIENCE
Customer Service Representative
Design Artistry, Bangladesh. September 2017 – August 2019
Maintain a high level of professionalism with clients.
Provide accurate, valid and complete information by using the right methods/tools.
Maintain a positive, empathetic and positive attitude towards customers at all times.
Knowing our products inside and out so that you can answer questions.
Keeping records of customer interactions, transactions, comments, and complaints.
Managing a team of junior customer service representatives.
Ensure customer satisfaction and provide professional customer support. ADDITIONAL WORK EXPERIENCE
CASHIER January 2016 – July 2017
FAMILY MART, Bangladesh.
Greeting all customers with a warm, friendly smile and ensuring each customer receives a friendly, accurate and professional service
Handle POS system, cash and credit transaction in a fast-paced environment
Appeal to impatient or irritated customers, especially during rush hours
Respond to customer inquiries, issue receipts and record customers suggestions.
Provide exemplary customer service.
2 P a g e
CUSTOMER SERVICE ASSOCIATE May 2015 – December 2015 FAMILY MART, Bangladesh
Identify and assess customers’ needs to achieve satisfaction.
Handle customer complaints, provide appropriate solutions and Issue receipts, refunds or change product within due time.
Correctly documents and labels all orders correctly through interpretation and understanding documentation including pick slips, packaging details, shipping labels, etc.
Balances fulfillment responsibilities with customer interaction and offering service including supporting issues to resolution.
MERCHANDISING ASSOCIATE September 2014 – April 2015 AGORA ; Bangladesh.
Ensuring modular are finalized in the system through aisle location attachment process and stocked.
Responding to customer requests for information and service and to assisting customer in locating merchandise.
Filling floor plans and modular with correct merchandise.
Forecast, order and stock merchandise.
A) Customer Service. B) Multi-tasking Ability. C) Time Management Skills D) Accurate Money Handling E) Interpersonal Skills F) Adaptability to New Environment. G) Reliable Team Worker H) Fast Learner Key Qualifications
• Worked as a Cashier in busy and large retail environments.
• Highly skilled in providing behind the counter services to customers.
• In-depth knowledge of operating cash registers and adding machines.
• Hands-on experience in balancing cash drawer and receipts.
• Able to perform clerical tasks effectively.
• Excellent communication skills.
• Positive attitude.
Reference is available upon request.