Front Office Customer Service

JANETT P. CANTOS

************@*****.***

Mobile # +965-********

Salmiya, State of Kuwait

OBJECTIVE:

To achieve professional satisfaction, career progression and personal development by working in an environment that encourages growth and enriches experiences aimed towards having a successful role in a successful business organization.

Present Work:

Surfaces Pro general Trading Company

January 5, 2020 – Up to Present

Office Manager / Personal Assistant

Experience managing budgets or working with numbers is a must, experience ordering and maintaining supplies is a plus. Outstanding communication skills, both in written and verbal communication. Leadership skills, including the ability to delegate, supervise and see tasks through from start to finish. Project management experience, especially of projects involving complex problems and multiple competing interests and factors, is essential

Responsible for supporting high-level executives and management or entire departments. Provides administrative support and performs numerous duties, including scheduling, writing correspondence, emailing, handling visitors, routing callers, and answering questions and requests.

Mabanee Company-The Avenues Mall

February 2016 – Up to Present

Executive Receptionist – Admin Mall Management

A front office receptionist is often the first face visitors to your offices see. They are largely responsible for the first impression people have about a company. The demeanor of a front office receptionist is vital to company operations, and the receptionist’s level of courtesy can have far-reaching consequences. Proper training for this role is essential, as well as clearly outlining what is expected of the employee throughout her workday.

Guest Service Employee - Admin Tenant Relation

Mabanee Company (The Avenues)

May 9, 2013-January 2016

A customer service representative interacts with a company’s customers to provide them with information to address inquiries regarding products and services. In addition, they deal with and help resolve any customer complaints. For instance, a customer representative may assist you in opening an account or help you to resolve a problem if you cannot access your account or if your order never arrived. Usually, customer service representatives gather their information via a telephone call.

Working Experience

Trainor Cashier

MMC Catering, Lenotre Paris, Kuwait

April 04, 2009-October 15, 2012

Outlet Cashier/Sales Lady

Sameer Sayed Company Mr. Baker Group

Al-Kanafany Branch

October 08, 2004-April 15, 2008

Job Role:

Receive payments by cash, checks, credit cards etc.

Issue receipt, refunds, credits or change due to customers

Ensure proper controls are in place, which include pro-acting to situation, reacting to problems and responsible for decisions

Answer telephone calls and handle customers’ queries if any

Provide training and assistance to new joined staff

Report all customers’ comments to the managers and supervisors

Maintain confidentiality of records and information

Key Skills

Experience and handling incoming / outgoing call.

Capable of organizing, manage and keep general filling system (paper works).

Computer skill such as Microsoft Office (word, excel, and PowerPoint).

Provide excellent verbal / written communication skills.

Manage office equipment and office space (Print, Fax, Scan, and sending emails).

Organize booking / reservation of clients.

Training Experience

Office Management for Professionals

By: Ms. Malene Job (AUK-CCE)

Oct-30th to 31th 2018

Advanced Customer Service -Attitude of Service

By: Maya Dabbous

May 19th-31th, 2016

Fire & Safety Distinguisher Training

By: Charles Osayameh

March 2016

Heart Saver First Aid CPR AED

American Heart Associate Course

Dr. Najeeb O. Al Othman

22th-23th December 2013

Interpersonal and Communication Skills

Shaikha K. Al Ajran

15th-16th July 2013

Cashier Encoder

Hassan’s Optical Clinic

Marina Mall-Al Fanar Mall

Dec.27, 2012-Feb.04, 2013

EDUCATIONAL BACKGROUND

TERTIARY : University of Batangas, Philippines

Bacherlor of Science in Nursing

(Undergraduate) SY-2000-2002

SECONDARY : Bauan High School

Bauan, Batangas, Philippines

SY- 1996-2000

PRIMARY : Laurel Elementary School

Laurel, San Pascual, Batangas, Philippines

SY – 1990-1996

PERSONAL BACKGROUND

Date of birth : October 28, 1983

Height : 5’1

Age : 36

Sex : Female

Citizenship : Filipino

Civil Status : Married

Language : Tagalog, English & Arabic

Visa : Visa 18-Transferable

I hereby that the above information is true and correct to the best of my knowledge and belief.

Janett P. Cantos

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