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Operations Manager

Richardson, TX
May 19, 2020

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Paula Noll

Executive Operations and Administrative


FORWARD-THINKING LEADERSHIP • INNOVATIVE SOLUTIONS • STRONG BUSINESS ACUMEN Accomplished and results driven professional with 20+ years’ experience. Expertise in purchasing, sales, operations management, strategic planning, forecasting, and budgeting. Proven ability to refine and streamline development processes to reduce risk and improve time-to-market. Demonstrated skill in internal / external audits, ISO 9000 requirements, customer service, project management of R&D product life cycle, and human resources management.


# Account

Manager #


# Operations Management # Client

Relations # Inventory Control

# P&L Responsibility # Customer

Service # Purchasing

# Project

Management #

Strategic Planning


# Achieved 100% on-time delivery for 12 months for production for Service Electric.

# Earned excellent customer service satisfaction responses.

# Reduced time to market by expediting the quoting process.

# Rebuilt unproductive team in Cleveland for ADC. Gained buy-in from engineers and product development engineers. Acted as technical lead for vice president of division during his absence. Work Experience

Operations Manager

ACI - Dallas-Fort Worth,

TX February 2019 to


Managed daily operations of fiber and copper assembly manufacturing company. Responsible for the entire operation: sales, orders, quotes, manufacturing, warehouse.

• Strategic planning, directing, and coordinating the manufacturing of products in compliance with company goals and objectives

• Establishing and controlling conditions of production in order to satisfy customer and quality specifications

• Confers with direct staff to review achievements and discuss required changes in goals or objectives resulting from current status and conditions

• Active engagement in standardization and cost reduction programs

• Organizing and directing workflow for satisfying production requirement in a cost-efficient manner which increases productivity

• Investigation and analyzing new processes for continuous process improvement initiatives

• Maximizing the efficiency of production lines

• Planning and scheduling flow of product

• Managing information flow between department managers and supervisors

• Managing the supervisor ’efforts on production and manufacturing processes

• Administration of company policies consistently

• Meeting customer quality, delivery and special request requirements

• Oversee warehouse activities including kitting, shipping, inventory management • Maintaining proper employment levels through selecting, interviewing, and training of manufacturing employees for current and future staffing needs

Site Operations Manager

CitiBank - Irving, TX

January 2016 to February 2019

Managed largest site for CTO organization for all aspects of daily needs.

• Managed site of 350 people for all daily issues.

• Evaluated site requirements and made improvements for ease of overcrowding and mobility.

• Observed 50% reduction in customer issues and misuse of space.

• Reduced cost of real estate by 25% by proper documentation of all current and future requirements and made new documents for all future new hires.

Vice President of Operations

Service Electric Supply, Inc. - Dallas, TX 2001

to 2015

• Oversaw operations of contract wire assembly manufacturing business, including revenue, production and quality control (ISO 9001:2008).

• Negotiated supplier network for large and small commodities with JIT delivery.

• Implemented location system in static and revolving inventory with less than 1% difference in value year over year

• Achieved 100 % on-time delivery for more than 12 consecutive months.

• Reduced scrap material by 50% through implementing lean manufacturing strategy.

* Developed and implemented process improvements resulting in increased operational efficiency.

* Maintained and improved profit margin and time to market.

* Evaluated, developed, and achieved performance goals for all departments.

* Generated new sales leads through digital marketing and providing quotes and samples to prospective clients for evaluation.

Associate Project Manager

ADC - Richardson,

TX 1999 to 2001

Managed product development cycle for multiple software and hardware telecom products, including requirement definition, development, and manufacturing.

* Interfaced with internal and external departments to ensure timely execution and delivery of products to market.

* Planned and conducted meetings.

* Created and distributed regular status reports for multiple projects to facilitate communication and effective implementation.



Richland College - Dallas, TX

Design and Management Program

University of Texas at Dallas School of Management - Dallas, TX Skills

• Quickbooks (1 year)

• Excel (10+ years)

• Planning MRP (10+ years)

• Outlook (8 years)

• Operation (10+ years)

• Windows 10 (2 years)

• Office 2016 (2 years)

• Logistics (10+ years)

• ISO Internal Auditor (20 years)

• Customer Service (10+ years)

Additional Information

Technical Skills

Windows Microsoft Office 2016: Word, Excel, PowerPoint, Outlook QuickBooks Pro SAP IBM AS-400 DEC Mainframe

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