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Customer Service Office Assistant

Christiansburg, VA
May 19, 2020

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**** ****** **** *****

Christiansburg, VA *****

Phone 540-***-****

Shannon N. Agnew


To obtain a position with an organization dedicated to helping people.

Summary of qualifications

Extensive computer experience using Windows based programs.

Excellent interviewing and communications skills.

Excellent experience in clerical and multi-task duties.

Excellent organization skills.

Experience with working with public.

Management course completed.

Experience in statistics, collecting data and creating reports.

Experience in payroll, Account receivable.

Experience in tax preparation and other tax laws

Professional experience

Robert Half Strategic Accounts/Lendmark Financial Services


Make calls to delinquent accounts in attempt to collect payments or make arrangements for payments. Solicit customers for new loans or refinancing.

Assign other employees as needed. . Filled in varies duties and practice appropriate customer service.

Great Clip



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Sun Tan City 5/18-4/19

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Merchandise Processor II

Receive merchandise into computer base program, read and sort invoices, identify, count and sort packages and inventory with accuracy. Differentiate between shipping methods. Return merchandise, process payment to customer. Problem solving incoming and outgoing invoices and merchandise.

B & H Computers/US Cellular, 10/11- 8/12

Lead Sales Associate

Sales experience in cellular phones. Supervise other employees. Managed daily, weekly and monthly sales reports, daily deposits reports, and weekly schedules of employees, ordered inventory and office supplies. Answered phones and filled in as various duties needed. Practice appropriate customer service.

Virginia Tech Polytechnic Institute & State University

Department of Crop and Soil, 10/10-2/11

Office Assistant

Experience providing administrative and programmatic support in an academic or professional environment; basic accounting skills; proficiency with current office software such as word processing, electronic mail, spreadsheets, and databases; experience in using software such as outlook.

Montgomery County Social Services, 10/99-1/06

TANF/VIEW Eligibility Worker

Evaluated qualifications for financial assistance programs based on information obtained from clients and made determinations within programs policies. Comprehended and apply public assistance program policies and regulations sufficient to make decision for eligibility. Scheduled and managed own caseload sufficient to meet monthly deadlines while adapting to changes in priorities. Interview clients to collect and analyze statistical data for financial accountability to recognize conflicting information. Enter client’s data and processed cases in computer. Practice appropriate customer service.

Roanoke City Health Department, 4/98-9/99

Office Service Specialist

Serve as an eligibility technician interviewing clients to obtain necessary personal and financial data to determine income eligibility for the WIC program. Utilized data entry into window based system. Interpret program and procedures. Issued ID folders and appropriate WIC vouchers, and ensuring proper security of all WIC checks. Print and issue drafts using window based system. Scheduled and maintained all appointments. Practice appropriate customer service.

Community activities

As a CARE companion for the Women Resource Center, counsel rape and sexual assault victims.

As a volunteer at the Floyd Community Action, filled in as needed.

Participates in Foster Care program for children.

Education: Virginia Western Community College

A.S. General Studies 1/95 – 5/98

Radford University

B.S. Psychology 6/17-currently

expected graduation 8/2019

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