Motivated and detail-oriented Process Technology Student offering valuable contributions in all facets of administrative activities. Recognized for exemplary time management, organization, prioritization, work ethic, demonstrating initiative, process improvements and procedural adherence.
AAS Process Technology River Parish Community College
AUGUST 2018 – MAY 2020
Receptionist Massage Envy
JUNE 2018 – CURRENT
Collect and distributed messages to team members and managers to support open communication and high customer service.
Answered inquires and resolved or escalated issues to management personnel to ensure client satisfaction.
Monitored premises, screened visitors, updated logs and issued passes to maintain security.
Handled complaints and questions, and re-directed calls to other team members as appropriate.
Prepared and distributed team-based communications to foster collaborations and enhance team morale.
Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service.
Observed all safety rules and regulations and encouraged other to do same effectively reducing work-related injuries.
Conducted general housekeeping functions such as removing spills and organizing supplies.
Microsoft applications skills
Documentation and reporting
Verbal and written communication