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Customer Service Representative

Blythewood, SC, 29016
50,000 annual
May 19, 2020

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Terresa Stroy email:

Objective Seeking employment with a company willing to appreciate the value of an individual with years of experience in customer service, customer relations, marketing and sales.


12/2020 – present- Maximus

Position: CSR Census Bureau Call Center

Inbound calls adding Respondent’s to complete 2020census.

75 – 100 calls per day.


03/2016- 11/2019 - The Assurance Group; Archdale, NC

Position: Insurance Broker

Responsible for client prospecting, Customer Service Representative

Contribute to organizational objectives through meeting insurance sales goals

Deliver group presentations

Handle all telephone inquiries in a professional and courteous manner

09/2006 - 1/2016- Harper Insurance Agency; Columbia, SC

Position: Office manager, Customer Service Representative

Provided quality customer service, product sales,

home, auto, commercial, and life insurance

Prospected new clients

04/1997 – 07/ 2006 - Credit Claims and Collections

Position: Collections Specialist

Inbound and out bound calls to customers with late and/or

Charged off accounts. Call volume daily 70 to 90 calls. Majority

Customers were disgruntled and noncompliant, difficult to reason with.

01/1992-01/1996- Horace Mann Insurance Company; Columbia, SC

Position: Investment and Insurance Broker

Generated new client leads

Fostered relationships with schools and businesses and provided education about insurance and investment products

Met insurance and investment sales goals

Presentations, wrote life, accident and health insurance. Wrote investments and annuities.

06/1978-06/1990 - Citizen and Southern National Bank (Nations Bank)

Position: Customer Service Representative

Education Associate Degree in Marketing, Midlands Technical College; Columbia, SC

Skills Licensed in Life, Accident, Health, and Personal Insurance Lines, Microsoft Word, Type 55 wpm

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