Terresa Stroy email: firstname.lastname@example.org
Objective Seeking employment with a company willing to appreciate the value of an individual with years of experience in customer service, customer relations, marketing and sales.
12/2020 – present- Maximus
Position: CSR Census Bureau Call Center
Inbound calls adding Respondent’s to complete 2020census.
75 – 100 calls per day.
03/2016- 11/2019 - The Assurance Group; Archdale, NC
Position: Insurance Broker
Responsible for client prospecting, Customer Service Representative
Contribute to organizational objectives through meeting insurance sales goals
Deliver group presentations
Handle all telephone inquiries in a professional and courteous manner
09/2006 - 1/2016- Harper Insurance Agency; Columbia, SC
Position: Office manager, Customer Service Representative
Provided quality customer service, product sales,
home, auto, commercial, and life insurance
Prospected new clients
04/1997 – 07/ 2006 - Credit Claims and Collections
Position: Collections Specialist
Inbound and out bound calls to customers with late and/or
Charged off accounts. Call volume daily 70 to 90 calls. Majority
Customers were disgruntled and noncompliant, difficult to reason with.
01/1992-01/1996- Horace Mann Insurance Company; Columbia, SC
Position: Investment and Insurance Broker
Generated new client leads
Fostered relationships with schools and businesses and provided education about insurance and investment products
Met insurance and investment sales goals
Presentations, wrote life, accident and health insurance. Wrote investments and annuities.
06/1978-06/1990 - Citizen and Southern National Bank (Nations Bank)
Position: Customer Service Representative
Education Associate Degree in Marketing, Midlands Technical College; Columbia, SC
Skills Licensed in Life, Accident, Health, and Personal Insurance Lines, Microsoft Word, Type 55 wpm