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Infrastructure Manager

Location:
St. Petersburg, FL
Salary:
100,000
Posted:
May 19, 2020

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Resume:

Rudolph Hoffman

**** ******** **. ** **. Petersburg, FL 33703 • 727-***-**** • E-mail: addbps@r.postjobfree.com • https://www.linkedin.com/in/rhoffman Professional Profile

• Global IT implementation engineer with experience in the Americas, Europe, Asia, Africa and the Middle East.

• Seasoned IT professional with comprehensive business/technical skill set and expertise in project management, business process improvement, leadership, team management, process modeling, customer service analysis, and security policies and integration.

• Motivated achiever, who guides organizations in applying technology to business requirements providing added value and creating project deliverables in a timely manner. Professional Experience

Implementation Engineer/Security Engineer – Spirion, St. Petersburg, Florida, 9/2018 to 5/2020

• Implemented the Spirion flagship product (Software) to clients ranging from Fortune 50 companies to small, single campus locations.

• Reviewed customer privacy and security policies. Worked with the customers to modify implementation plans to integrate the Software into the environment while maintaining the integrity of the policies.

• Tailored the Software to meet privacy and security needs of the customers, including CCPA, GDPR and other standards

• Coordinated with support and engineering in testing of potential product defects or functional issues.

• Worked with the Project Coordinator on Statements of Work for customers wishing to expand upon the use of the Software in their environments.

• Worked with sales associates and their prospects to demonstrate how the Software could best be used in their environments. Assisted in closing ~20 deals.

• Documented various aspects of the product, its implementation, integration with other software (McAfee DLP), and various other sub-tasks for internal and external consumption. Project Engineer – Network 1 Consulting, Atlanta, Georgia 9/2016 to 9/2018

• Developed the Project Management Office with project manager and senior management team

• Successfully implemented a range of projects to include Exchange to O365 migrations, server upgrades and network solutions

• Performed security, ISO and SOC audits for a variety of customers and industries

• Work with customer and customer engineer to define project requirements

• Work with project manager to define the execution steps and scope for projects

• Developed project templates with the project manager for various project types

• Wrote detailed technical documents and user guides for various products and procedures

• Work with customer engineers to troubleshoot a wide range of technical issues Lead Infrastructure Engineer – SITA, Atlanta, Georgia 4/2013 to 7/1/2016

• Successfully deployed 400+ Automated Passport Control (APC) Kiosks for multiple International Airports

• Successfully deployed multiple VMWare and Windows 2012 servers with customized reporting software

• Worked with Airport Engineers to design and implement fiber and traditional inter-terminal networks with redundancies

• Worked closely with customers and sales in a presales support role

• Worked with delivery teams to promptly assemble, update and deploy kiosks

• Created repeatable procedures and policies for product delivery

• Technical engineer for the SITA iBorders line of products

• Ensured the prompt and accurate delivery of specified hardware and software

• Worked with customers and other departments to ensure all project requirements were met

• Multiple awards for customer service and cross team collaboration Technical Engineer – MedCo Data, LLC, Tampa, Florida, 9/2011 to 4/2013 Senior Field engineer for a national managed service provider specializing in the medical arena.

• Mentor other engineers in processes, procedures and technical knowledge.

• Manage large site installations from pre-stage to final go live. o Work with customers on scheduling and deliveries o Troubleshoot site issues.

o Work with local vendors on cabling and construction issues.

• Developed equipment pre-staging procedures.

o Created checklists for various equipment types and configurations. o Created images of standard configurations to speed pre-staging.

• Work with new sites on cabling and network designs along with implementation plans o Coordinate with contractors/architects on scheduling, planning and design Technical Engineer - Excel Premier Services, Inc, Tampa, Florida, 10/2007 to 4/2013

• Senior field engineer for a worldwide data communications upgrade involving airport and airline customers.

• Traveled to international customer airport sites to perform site audits of the airport, airport facilities, customer facilities and client locations in an effort to determine the scope, feasibility and potential costs involved per site o Met with airport authority personnel and local telecom vendors to determine available data services for use on the project

o Gathered and documented costs of all available services provided by local vendors o Compiled detailed executive overviews containing the above information along with suggested service and hardware solutions appropriate to the site based on cost, service availability and airport regulations and maximized client coverage.

• Traveled to international airports to implement new data circuit designs for use by airline customers o Coordinated service turn up with local vendors prior to arrival on site o Installed, configured and tested new hardware from Cisco and Patton Electronics o Troubleshot defective hardware and data circuits as needed o Prepared detailed engineering documents for use by international support personnel

• Traveled to international client sites to migrate their local networks from older data communications systems to a new state of the art system

o Coordinate with remote testing engineers, client site and local customer personnel to determine the best time to perform the migration

o Configure local client side and back end equipment with proper settings o Test data circuits to verify integrity prior to a migration

If there was an issue, coordinate with local providers to resolve issue without affecting migration schedule

o Test client-side hardware with remote engineers to verify communications integrity o With the local client, test their systems to verify all systems are up and running

• Supported fellow team members either on site or remotely as needed with a variety of issues.

• Coordinated travel, lodging and transportation for each trip Database Administrator/Developer- Excel Premier Services, Inc, Tampa, Florida, 9/2007 to 4/2013

• Design, develop and maintain an online Microsoft SQL Server database with ASP front end for use by a world wide team supporting a major data circuit migration o Coordinate with senior users to determine feasibility of desired changes to the application o Restructure the database design to account for new data set requirements o Design SQL queries and SSIS packages to provide subsets of data for display to users o Program in ASP, ASP.NET the front-end application for access to the databases functions o Maintain the Web and Database servers via regular updates and maintenance (Semi Automated)

• Designed and developed invoice tracking database for use internally to the company o Worked with office staff to determine needs, work flow and business processes o Developed a MS SQL database with ASP.NET front end to streamline the data entry and data tracking process with business rules built-in to ensure data integrity o Developed customer reports for use by management for business management

• Designed and developed a real estate property tracking database o Worked with property owner and manager to determine needs for the property purchases, sales and maintenance and rental aspects of the business.

o Developed cost analysis reports and automated alerts based on business rules o Eased customer maintenance and property management issues. Business Consultant - SITA, Atlanta, GA, 1/2007 to 10/2007

• Assisting in the delivery of IBM Rational Portfolio Manager to the internal Professional Services group of a large multi-national information technology company

• Interface with department and division heads to determine integration of existing processes and procedures to ensure a smooth transition

• Customize RPM to meet defined policies and procedures. Produce roll out documentation, provide training and end user support.

Technical Engineer - Excel Premier Services, Inc, Tampa, Florida, 9/2004 to 11/2006

• Senior field engineer for a worldwide data communications upgrade involving airport and airline customers.

• Traveled to international customer airport sites to perform site audits of the airport, airport facilities, customer facilities and client locations in an effort to determine the scope, feasibility and potential costs involved per site o Met with airport authority personnel and local telecom vendors to determine available data services for use on the project

o Gathered and documented costs of all available services provided by local vendors o Compiled detailed executive overviews containing the above information along with suggested service and hardware solutions appropriate to the site based on cost, service availability and airport regulations and maximized client coverage.

• Traveled to international airports to implement new data circuit designs for use by airline customers o Coordinated service turn up with local vendors prior to arrival on site o Installed, configured and tested new hardware from Cisco and Patton Electronics o Troubleshot defective hardware and data circuits as needed o Prepared detailed engineering documents for use by international support personnel

• Supported fellow team members either on site or remotely as needed with a variety of issues.

• Coordinated travel, lodging and transportation for each trip Logistics Manager - Expanets / Avaya L.L.C., Englewood, Colorado, 5/2003 to 4/2004

• Collaborated with the Strategic Management Team to provide overall strategy, process, and operations management for a major telecommunications provider

• Oversaw Procurement Support Center operations and personnel o Managed a team of 12 call center personnel

o Responsible for teams productivity and quality

• Interfaced with Accounts Payable to assist in the resolution of invoicing issues

• Acted as the senior escalation point for all process breakdowns, systems issues, and customer service related challenges

• Partnered with other divisions to develop and execute process improvements

• Strategically and operationally managed logistics relations for ten business units nationwide; this included support and guidance of logistics managers through one-on-one interaction.

• Developed inventory and sales analysis tools in Excel and Access for use by management to track sales progress and aid in the proper sourcing of equipment for delivery to customers IT Consultant / President - RH Consulting Inc, Lakewood, CO, 6/1992 to 5/2003 Project and Business Consultant - SITA, Atlanta, GA, 6/2002 to 12/2002

• Gather due diligence information, prepare RFP responses and close projects of a variety of technical types.

• Worked with project managers to coordinate and determine needs for project closeouts

• Met with customers to determine needs and provide solutions that meet their needs. Technical Design Manager - SITA, Dallas, TX, 11/2000 to 8/2001

• Lead the technical team responsible for migrating large travel agencies onto new data communications media and service providers

• Responsible for test migrations, capacity planning, customer integration

• Reviewed customer requirements and ensure proper design of network was selected and worked with fields teams to implement selected designs

• Coordinated with global network managers to ensure capacity availability

• Worked with clients to plan rollout schedules and procedures

• Worked with suppliers to ensure availability and on time delivery of equipment and personnel.

• Developed procedures and documentation to ensure a smooth process from order acceptance to final turn up.

Data Center Manager - chello broadband, Amsterdam, The Netherlands, 1/2000 to 8/2000

• Built and successfully migrated an active data center serving commercial broadband Internet customers

• Oversaw the day to day activities of building a new data center at corporate headquarters

• Established the policies and procedures for data center operations

• Oversaw regularly scheduled maintenance operations and security tests

• Wrote and responded to Requests for Proposals (RFPs) for data center services; conducting interviews with responders to determine the winning RFP

• Established relationships with suppliers and vendors to obtain preferential rates and service Education

Bachelor of Science in Information Technology; Almeda College & University; Boise, ID Certificate of completion in Computer Aided Drafting & Design; Phoenix Institute of Technology; Phoenix, Arizona

Certificate of completion in Computer Architectural Drafting; Phoenix Institute of Technology; Phoenix, Arizona



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