Front Office Cash Handling

PERSONAL DETAILS:

Full Name : KARLA CLARIZZE R. VILLAGOMEZ

Nationality : Filipino

Date of Birth : 22 May 1990

Sex : Female

Marital Status : Single

Other Languages : English, Filipino

Contact Details : +974-********

Email Address : ***********************@*****.***

Address : 21 Filomena street, Manotoc Subdivision Valenzuela city

ABOUT MYSELF

I heart for excellent customer service. In a multicultural country and work environment, I have learnt to be hospitable and accommodate every culture and religion. My work experience has taught me that greater success is achieved in a team and I thrive in working within a team.

PROFILE

●Highly motivated self-starter who takes initiative with minimal supervision.

●Enthusiastic, knowledge-hungry learner, eager to meet challenges and quickly assimilate new concepts.

●I have the ability to work as part of a team

●Confident, hard-working employee who is committed to achieving excellence

●Dependable, responsible contributor committed to excellence and success.

●Knows Opera and Micros.

WORK EXPERIENCE:

DECEMBER 2018 – APRIL 30 2020 AL NAJADA HOTEL & APARTMENT BY: TIVOLI & OAKS

Front Office Agent

●Register guests & assigns rooms

●Accommodates special request

●Understand & adheres to proper credit, check-cashing

& cash handling policies & procedures.

●Knows room allocations, types of room

Available & room rates.

●Process guest check-out

●Uses proper telephone etiquette.

●Uses proper mail, package and message

Handling procedures and record details in

The courier mail register.

APRIL 10 - MAY 5 2019

BANANA ISLAND RESORT DOHA

Task force - Guest Service Agent

MAY 2016 – NOVEMBER 2018 RITUALS PERFUME BY: KARLA

Self – Employed

●Responsible for sales, stocking merchandise.

●Customer service excellence

●Cash handling accuracy

●Credit card transactions

●Complimented by customers for friendly service

SEPTEMBER 20, 2014 – FEBRUARY 20, 2016 VITALITY AIRPORT HOTEL

Spa Receptionist

Main Job Tasks and Responsibilities

●Oversee all reservations, payment and tracking procedures, established for the pool, gym and recreation facilities as required.

●Create a warm welcome and a friendly atmosphere

●Issue and retrieve locker keys and towels before and after use

●Promote all massage, facial treatment and body treatment that are offered within the spa

●Post charges in micros that may incurred by guests and members and carry out correct accounting procedures

●Periodically check on the cleanliness and order of the locker facilities

●Ensure all the reception area is tidy and clean and that all materials e.g. towels, newspapers, magazines and advertising material is readily available

●Encourage sales through full product and price knowledge of offered and available facilities.

JULY 9, 2013 – MARCH 30, 2014 SHERATON RESORT AND CONVENTION

Receptionist in Sheraton Fitness

Main Job Tasks and Responsibilities

●Responsible for Membership applications and Renewals

●Fulfilling all administrative aspects of the Health Club

●Assist in Supervising Health Club Condition Cleanliness HC attendant performance

●Responsible for the Membership fees and cards

●Responding to Member’s inquiries and requests

●Responsible for updating all membership data on computer

●Carry out duties as Required by the other management from time to time

●To be Aware and Implement all relevant aspects of Health and Safety Legislation and Company procedures there to.

●Attends Training Courses, Internal and External which Management deems as

Essential.

May 20, 2011 – June 10, 2012 LCCM INDUSTRIAL COMPANY

Receptionist

Main Job Tasks and Responsibilities

●Answer telephone, screen and direct calls

●Take and relay messages

●Provide information to callers

●Greet persons entering organization

●Direct persons to correct destination

●Deal with queries from the public and customers

●Monitor visitor access and maintain security awareness

●Prepare correspondence and documents

●Receive and sort mail and deliveries

●Co-ordinate meetings and organize catering

●Monitor and maintain office equipment

●Control inventory relevant to reception area

●Tidy and maintain the reception area

EDUCATIONAL BACKGROUND:

TERTIARY

2007 – 2011 Our Lady of Fatima University

College of Hospitality and

Institutional Management

Bachelor of Science in Travel Management

120McArthur Highway, Marulas, Valenzuela City

SECONDARY

2003 – 2007 St. Joseph Academy of Valenzuela

#1 San Felipe St. Karuhatan Valenzuela City

PRIMARY

1996 – 2003 St. Joseph Academy of Valenzuela

#1 San Felipe St. Karuhatan Valenzuela City

SEMINARS AND TRAINING ATTENDED:

Feb. 25 – Mar. 4, 2010 GDS: Amadeus in Focus Training Seminar

OLFU- San Lorenzo Hall

Marulas, Valenzuela City

September 8, 2009 Effective Communication in Tourism Industry

OLFU- Multi Purpose Hall

Marulas, Valenzuela City

February 24, 2009 Tour Guiding roles and Challenges in Tourism Industry

OLFU- Multi Purpose Hall

Marulas, Valenzuela City

September 6, 2008 Personality Development Seminar

OLFU- Multi Purpose Hall

Marulas, Valenzuela City

ON-THE-JOB TRAINING EXPERIENCE:

April 19 – May 20, 2010 Felimiles Travel & Tours

Pedro Gil Ermita, Manila

November 10 –JANUARY 31, 2011 Philippine Airlines

PNB Financial Center, Diosdado Macapagal Ave.

CCP Complex, Pasay City

PERSONAL BACKGROUND:

Age: 29yrs old

Gender: Female

Height: 5’3

Weight: 135lbs

Civil Status: Single

Nationality: Filipino

Birth date: May 22, 1990

Birth Place: Quezon City

REFERENCE:

MR. QAIS HAIDER

FRONT OFFICE MANAGER

Mobile No. +974-********

MR. GEORGY ARUTYUNOV

Spa Supervisor

Mobile no. +974-********

MS. ANNA KATRINA CALALANG

Administrative Assistant Membership Coordinator

Mobile no. +974-********

Contact this candidate