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Customer Service Marketing

Location:
Kanata, ON, Canada
Posted:
May 19, 2020

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Resume:

Liam Bowes 613-***-****

** ********** ****. ******, **, K2M 2H1 addbpb@r.postjobfree.com

www.linkedin.com/in/liam-bowes

1

SUMMARY OF QUALIFICATIONS

● Recent MBA graduate with a Bachelor of Science in Biochemistry.

● Excellent communication and interpersonal skills honed through client relations roles.

● Focus group facilitation skills and experience as well as the ability to perform subsequent analysis of the data.

● Project management skills demonstrated through project lead position on a marketing project at the David C. Onley Initiative and consulting projects during my MBA.

● Strong leadership skills demonstrated through the project lead position on a marketing project as well as the lead roll on a landscaping crew.

● Proficient in Microsoft Word, Excel, Project, Outlook, and other standard software. EDUCATION

Master of Business Administration 2018 - 2019

Sprott School of Business, Carleton University, Ottawa ON Bachelor of Science (Honours), Biochemistry 2013-2017 University of Ottawa, Ottawa ON

PROJECTS

Ottawa Police Service Consulting Project September-December 2019

• Conducted focus group research within the Vanier-Overbrook area to understand community expectations and concerns of the Ottawa Police’s reintroduction of community policing.

• Created a report and presentation for the Ottawa Police and community members based on the findings of the research, under the guidance of Dr. Linda Duxbury. Local Micro Brewery Marketing Strategy Project January- April 2019

• Completed a market research project for a local brewery client, researching areas of the market for their business to focus on and developing a marketing strategy to fit that market segment.

• Coordinating with a small team, under Dr. Andrew Webb’s guidance, to construct the marketing report and presentation.

EXPERIENCE

Stakeholder Engagement Support Intern May – September 2019 David C. Onley Initiative, READ Initiative, Carleton University, Ottawa, ON

• Provided business development support by identifying employers across sectors and connecting with them to promote the initiative and garner their support.

• Organized and facilitated meetings with internal and external stakeholders to collaborate on the goals of the initiative.

• Managed a marketing project to create a full-page ad for the Ottawa Business Journal’s Book of Lists.

• Conducted an environmental scan for resources that would aid in the employment of students with disabilities across the different employment pathways.

• Created a project a project proposal for a newsletter project as well as other minor projects within the initiative.

Liam Bowes 2

Merchandising Execution Associate May 2018 - August 2018 Home Depot Canada, Ottawa, ON

• Execute merchandising strategies and directives independently and with a team to within the scheduled timeframe, often requiring careful planning to ensure the projects were completed on time.

• Coordinated with vendor representatives to ensure marketing strategies were able to be implemented properly and troubleshooting when required.

• Received a service award for successfully navigating conflicting mandates set by opposing departments in an effective professional manner in to being noted for going beyond the expectation of my position to provide customer service. Seasonal Associate December 2017

Costco Canada, Ottawa, ON

• Responsible for stocking inventory which required collaboration between staff to ensure all areas were stocked within a limited timeframe.

• Provided exceptional customer service through unloading and loading products for customers while frequently exceeding the expectations of the role to ensure customers were satisfied with their shopping experience.

Landscaper May 2017 - November 2017

Your Garden Coach, Ottawa, ON

● Responsible for interacting with clients and ensuring that projects were well-defined and completed to the high standards of both the company and the client, as well as working with management to alter the schedule when required.

● Coordinated and managed the landscaping team by assigning tasks to ensure the project was completed within the scheduled timeframe.

● Addressed all safety concerns and issues brought up by the team, ensuring actions to minimize potential safety risks were taken at every job site. Sales Associate May 2016 - September 2016

Tommy Hilfiger, Ottawa, ON

● Generated sales for the store by providing customer service constantly meeting personal sales targets set by store management, in addition to performing a variety of operational duties. Bakery Clerk June 2015–September 2015

Loblaws, Ottawa, ON

● Entrusted with the opening and closing of the bakery and all of the associated responsibilities, as well as, providing various customer service tasks including taking and organizing special orders. EXTRACURRICULAR EXPERIENCE

Team Member representing Sprott for the MBA Games January 2019

• Worked with the MBA Games team and faculty to organize events to raise funds for the team and charity, in addition, worked with a small team to create and present a pitch to the Government of Canada as part of the MBA Games events.



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