Mehtab Sandhu

Dartmouth, Nova Scotia 782-***-**** addbp8@r.postjobfree.com

Customer Service Specialist Hospitality Communication Skills

Customer service & hospitality professional with 5+ years of experience in customer care, sales, and administration. Master of Arts in Mass Communication complemented by experience in radio broadcasting & copywriting. Active volunteer at Halifax Regional Police. Seeking position of Dispatcher (Gill & Gill world transport)

SKILLS AND ACCOMPLISHMENTS

●Bachelor of Public Administration (Hons)

●5+ years of experience in customer service experience

●Excellent written and verbal communication skills in English

●Strong interpersonal skills

●Flexible & adaptable

●Skills in hospitality & tourism

●Valid driver’s license

●Strong time management & organizational skills

●Ability to work independently and as part of a team

●Dependable & reliable

●Creative problem-solving skills

●Fluent in 3 languages (English, Hindi, Punjabi)

●Physically able to manipulate, on a repetitive basis, items weighing up to 23kg

Relevant Professional Experience in Customer Service & Sales

Randy’s Pizza and Donair, Dartmouth, N.S.

Chef, (07/2019-05/2020)

●Take orders over the phone, ensuring excellent customer care and accuracy

●Enhance customer relations of the restaurant using promotion & interpersonal skills resulting in increased customer base

●Handling cash and cash register.

Big G’s Pizzeria, Sydney, Australia

Customer Service Representative, (11/2017-11/2018)

●Balancing cash register drawer

●Organized & cleaned the work area, maintaining food stock

●Received orders, processed payments, and responded diplomatically to customer concerns

●Maintained positive relationships with restaurant staff, management and customers using well-developed interpersonal skills

Last Train to Bombay, Sydney, Australia

Restaurant Manager, (03/2017-10/2017)

●Mediated between owner, service, and kitchen staff for smooth functioning of the restaurant

●Consolidated daily cash after balancing the sales and cash register

●Maintain safe working conditions for staff as well as customers by identifying safety hazards within the restaurant building and maintaining food safety protocol

Moto Madness, Chandigarh, India

Store Manager (Sales & Management), (09/2015-12/2016)

●Regulated daily activities of the store which included increases sales, management and maintaining daily and monthly accounts

●Procured merchandise for the store depending upon demand and supply of goods

●Monitored staff and work schedules by creating a tentative calendar for smooth functioning of the store

Sandhu Sarai Cold Storage & Ice Factory, Sitarganj, India

Administrative Officer, (03/2014-07/2015)

●Conceptualized administrative procedures by identifying problem area and implementing efficient procedure

●Brainstormed staff to understand priorities which helped in meeting deadlines in advance

●Monitored office expenditure and completed transactions accurately to minimize customer dissatisfaction

●Facilitated marketing activities and advertising which resulted in increased sales

Critical Insurance, Chandigarh, India

Senior Executive (Sales), (05/2012-12/2013)

●Informed customer about services and products which helped in increased sales figures

●Administered confidential client information to maintain confidentiality as per client policy

●Trained existing and new team members with sales and communication skills which increased productivity of the worker as well as company

Radiocity 91.1 FM, New Delhi, India

Copy Writer & Producer, (01/2009-05/2009)

●Arranged celebrity guest interviews with a warm welcome so the guest has the best experience at the radio station

●Assisted celebrity radio jockey during morning show which helped in doing interviews, talking to listeners on-air and producing the program

●Contributed in daily outstation broadcasting for all the programs

MY FM 94.3, Chandigarh, India

Copy Writer, (10/2007-12/2007)

●Created radio jingles pertaining to clients’ needs by writing advertisements fitting client’s taste

●Monitored studio productions and editing of advertisements which helps team member make a better and effective jingle

Other Professional Experience

Pyrotek Pty. Ltd, Sydney, Australia

Caste House Operator, (11/2017-07/2018)

●Aided in preparation of casting thermal shapes

●Produced molds using refractory pans, and bowl mixes

●Refined precast shapes ready for drying out in furnace by following safety procedures

●Contributed in manufacturing of insural 140 products by following procedure of mixing raw materials, casting and demolding plastic molds and patching techniques

●Produced sound paint products, viterolated tiles by blending raw materials using tile mixer and tile press

Education

Master of Business Administration, Holmes Institute, Sydney, Australia, (2020 Expected date of completion)

Master of Arts in Mass Communication, Guru Jambheshwar University of Science and Technology, Hisar, India, 2010

Bachelor of Arts in Public Administration (Hons), DAV College (Panjab University) Chandigarh, India, 2007

Certifications & Professional Development

Media and Digital Arts School, Mohali, India

Radio Jockey course from MAD Arts – Media and Digital Arts School Jaspal Bhatti’s Film School, Mohali, India (2007-2007)

Volunteer Experience

Halifax Regional Police, Burnside, Halifax, Canada

Volunteer, (11/2019-Present)

●Assist in monitoring Burnside Area to reduce crime in HRM by patrolling and reporting observed criminal activity in and around Burnside Business Park and Dartmouth Crossing

Contact this candidate