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Accounting Service Representative

Oklahoma City, OK
May 19, 2020

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Demola Peterkin

**** * ******** ***, ******** City, OK 73112



East Central University, Ada, OK December 2017

Master in Management (MIM) GPA 3.2

East Central University, Ada, OK December 2015

Master of Science in Accounting (MSA) GPA 3.4

East Central University, Ada, OK December 2012

Bachelor of Science in Accounting (BSA) GPA 3.4

Oklahoma City Community College

Associate in Science in Computer Science

Professional Licensure:

CPA candidate – currently sitting for the CPA examinations


City of Oklahoma City 5/18/2018 - 2/7/2019

Municipal Accountant II

-Primary duties involve:

·Responsible for maintaining GAAP accounting for a group of funds (Governmental, Enterprise, Fiduciary, and Internal Service types) and must comply with the reporting requirement of GASB and GAAP.

·Bank Reconciliations

·Transaction review of vouchers, revenues, and intergovernmental claims vouchers

·Preparation of journal entries and documentation of amounts and purpose

·Analysis of trial balances and comparative reports

·Preparation of Budget and Actual reports

·Preparation of full financial statements from trial balances

·Preparation of balance sheet account work papers for City wide groups of accounts

·Attendance at Board of Directors meeting and review of agendas for accounting issues

·Use of Microsoft Suite of programs (specifically Excel and Access)

·Use of a major accounting software system (PeopleSoft)

Department of Correction 11/14/2016 – 5/17/2018

Accountant II

·Prepare E-Pro/purchase orders on PeopleSoft for the agency

·Department reconciliation

·State agency P-Card purchases

·Submit invoices for payment

·Balance department spreadsheets for different units

·Post and track payment on spreadsheet for different units

·Contact customers on contract awarded

·Communicate with customers on payments and purchase orders

Tinker Federal Credit Union. 6/20/16 - 11/11/16

Collection Specialist: Early Stage Adjustor

·Guide and assist members in the resolution of defaulted consumer loans

·Assist customers calculating loan balances with changes made due to refinancing

·Assist customers filing complaints to the Credit bureau, disputing errors on their credit report

·Make contact and established open lines of communication with members in the early stage of delinquency (29 days or less past due)

·Accounts receivables

·Assist customers with questions regarding their loans

Maximus: Helping Government Serve the People 03/25/13 – 1/31/2014

Customer Service Representative (CSR)

·Provide callers with an unbiased presentation of programs to assist customers with application and eligibility requirements and program questions, transferring callers to other Call Center units as needed.

·Answer customer questions including but not limited to items regarding available providers and enrollment processes in a prompt, courteous, and concise manner.

·Accesses, reads, and interprets customer’s data elements on various computer systems.

·Clearly communicate case and case processing information to the caller.

·Multi-tasks by simultaneously communicating with the client while researching their case and documenting the call.

·Documents all customer encounters in clear and concise records.

·Meet individual performance standards, including the confidentiality and security of information.

·Practices active listening in order to take each caller’s concerns seriously, fully understands the issue and then provides appropriate resolution or appropriate direction for the next steps.


·Competence: Microsoft office – Word, Access, Excel, PowerPoint, and Publisher.

·Good mathematical/analytical skill


·Member, Alpha Chi Honor Society 2011-present

·Member, International Student Association Club 2011

·Deans Honor Roll, Spring 2011

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