Amina R. Ahmad

**** ****** ****, *** ***, Raleigh, NC 27615

Cell: 862-***-****

Email: addbob@r.postjobfree.com

Education/Training

Google’s COVID-19 Contact Tracing Course 5/2020

Google’s IT Support Professional Certificate 1/2020 - Present

Cisco Meraki Firewall Training 12/2019

C-Tech Program (Network & Cabling Specialist) 10/2011-1/2012

PC Tech Learning Center (CCNA) 3/2009 – 2/2010

Professional Experience

MV Transportation Raleigh, North Carolina

11/2019 – Present

Dispatcher (40 hrs)

Duties:

Manage daily scheduled trips for Ambulatory and Non-Ambulatory clients and assigned Drivers (City of Raleigh, Wake County and contracted taxi companies: trip management included assigning, moving and cancelling trips through Wake County utilizing RouteMatch’s GPS software program, mandatory communicating with client, keeping detailed Driver accounts of events such as incidents and/or accidents, re-assisting trips to Drivers or Cab companies.

Symtech /DXC/ Deutsche Bank Parsippany, New Jersey

4/2017 – 10/2019 & Piscataway, New Jersey

Duties:

Assistant Lead Technician (40+ hrs)

Duties: (NOC ON-SITE for LAN, WAN)

managed CRM tool ServiceNOW ticketing system, monitored 4 queues, interpreted and processed Incident tickets for 2 data centers, assigned tasks to data center techs, racked and cabled Cisco, Nexus and RPS power devices, traced cables and walked out cable runs, replaced SFPs, responded to and updated customer service calls/emails, approved access to the NOC for various vendors/visitors, performed steps for troubleshooting Layer 1 devices (ping, tracert, ipconfig, nslookup), performed cable migrations (mostly Cisco switches), performed decommissions and asset management of EOL equipment, utilized Microsoft Excel, PowerPoint and Word, extremely detail-oriented & able to quickly master software applications, possess 10+ years of supervisor experience, possess excellent customer service skills, configuration of HP devices was limited to initial setup (IP address, subnet mask and gateway).

Panurgy OEM (Panasonic) Rockaway, New Jersey

11/2016 – 2/2017

Bench/Integration Technician (40 hrs)

Duties: (ON-SITE)

Upgraded Panasonic Toughbook laptops, netbooks and tablets used by the Military and local municipalities (police, firefighters, etc), installed memory, GPS systems (antennas & NICs), LED and LCD cameras, additional serial or USB ports, camera lens, fingerprint readers, and installed O/S, then tested the hardware

Veterans Engineering & Professional Services (assigned to the VA Hospital) East Orange, New Jersey

(Contracted by the Department of Veteran’s Affairs)

8/2015 - 1/2016

Installation Technician (40 hrs)

Duties: (ON-SITE)

Assisted the Logistics Manager and the Designers by racking and setup networked medical supply racks in the critical departments of a Veteran’s hospital

Independent Contractor with various companies listed below: Newark, New Jersey 5/2008 - 7/2015 (REMOTE & ON-SITE)

Computer/Technical Support (40 hrs)

Duties: (REMOTE & ON-SITE) for Geeks-on-Site, Global Resources and Twisted Pair Cabling

completed computer deployments and IMACs, mostly performed residential and commercial break/fix and preventive maintenance tasks, troubleshot systems and provided recommendations to customers, setup home wi-fi networks & tutored local senior citizens, assisted with running and testing copper cabling for a project at Lowes Home Improvement Center

EMC Corporation (now Dell/EMC) Berkeley Heights, New Jersey (Account Management and Break/Fix)

4/2005 - 4/2008

Customer Engineer (40+ hrs)

Duties: (REMOTE)

Worked from home, performed new installation of large data storage arrays (Symmetrix), racked & configured setup for new Cisco & Brocade switches setup meetings with customer or attended conference-calls, performed research of device upgrade prior to implementation, collected Cisco logs, ran UNIX healthcheck scripts on NAS devices, utilized VPN, RDP, PuTTy, and on-site VNC on various arrays, u remotely monitored storage arrays via during upgrades, completed Cisco IOS firmware and blades upgrades, replaced GBICs/SFPs, SCSI hard drives, installed SW patches, performed SLA preventive maintenance on devices.

Ascom Transport Systems Somerset, New Jersey

(Contracted by New Jersey Transit)

8/2000 - 4/2005

Field Technician (40+ hrs)

Duties: (REMOTE)

entrusted with company van, credit card and cell phone on a 24/7 basis, removed loose bills and coins from the Ticket Vending Machines, replaced POS credit card pin pads, bank note acceptance containers, circuit boards and various other hardware components, parts, installed software patches when necessary, performed preventive maintenance, trained New

Jersey Transit end users on the new Ticket Office Machines, installed patch upgrades for New Jersey Transit's Ticket Vending Machine.

Received 3 Performance Awards within 1st year of employment with Dell/EMC and was most requested Customer Engineer by the Project Manager for UBS (formerly Paine/Webber)

Special Personal Projects:

- assisted with the setup of a small LAN at a Women’s Shelter

- uncovered a 12-year real estate/mortgage fraud scheme utilizing legal digital resources

Swapped cellphone motherboard to retrieve photos, videos and text messages

Volunteer Activities

Trained/ tutored Senior Citizens on Computers Elizabeth/Newark/East Orange, New Jersey

Administrative Assistant Beaver’s Building Home Improvement & Repair, Jersey City, New Jersey

IT Network Assistant Union County College, Elizabeth, New Jersey

Real Estate Loan Modification Document Processor Goodson Law Office, Montclair, New Jersey

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