MAVIS CHAVEZ

HOME: 956-***-****

CELL# 956-***-****

*EMPLOYMENT HISTORY*

RQA, INC. 630-***-**** Quality Assurance Manager & Independent Contractor (CURRENT-by RGV project only)

November, 2017 — Present (Contract Only) Remote

•Evaluate product retrievals, retail quality audits, product recalls, consumer complaint retrievals which help companies assure the highest levels of product quality for consumers

•Maintain excellent communication skills and attention to detail to a variety of projects

•Travel to specific locations, follow detailed instructions, accurately record product data and complete projects within required deadlines: also require you to package, ship products to a specific location-lab, when contaminated.

Charter Substitute Teacher Network p: 312-***-**** www.cstnchicago.com7-17-2019 to 10/30/2020 - On call only

CSTN RGV Guest Teacher at all RGV Idea Public Schools (From P-K to 12 grade.)

Behavioral Health Service Coordinator

Centene Corporation 800-***-****

June, 2015 — February, 2018 (Remote or Office)

•Service coordination collaborates and practices that assesses, plans, implements, coordinates, monitors, and evaluates the options and services required to meet the member's health and human service's needs

•Meet in home with members to assess social determinants, screen for depression, develop care plan and assess health literacy along with community resources

•Maintain regular contact with Members to ensure they are following through with care and referrals Work with the Health Homes and high volume primary care providers to assist with coordination of STAR + Plus needs resources and referrals.

Bilingual Case Manager

VAIL (DARS)

March, 2015 — June, 2015

Responsible for coordinating care for identified target populations such as Visual Impaired, Hearing Impaired disables ageing, with both a behavioral health disorder and / or chronic disease

•Maintain data and track outcomes

•Collaborate closely with care teams and leadership

•Provide regular communication with involved community partners

Case Manager

Work Force Corp Office-CCS (WIT)

July, 2015 — February, 2015

Assess all assigned Children Day Care's in the RGV to observe the appropriate usage of CCAA card

•Watch closely for any misuse or fraud that occurs and report to supervisor with findings, Assess all rules are being followed and observed co-pays and logs are being implemented, share and educate any new information

•Quality Assurance provided and implement Children's day cares are in compliance with regulations

•Any other assignments issued by supervisor.

Advisor III

Texas Dept Health & Human Services Commission 1-800-***-****. .

September, 2009 — June, 2015 Accurately determines eligibility, TANF, SNAP & Medicaid Programs

•Interviews, documenting, investigations, information gathered, determining benefits, verifying case data, explaining program benefits and requirements, reviews, continuous services

•Obtain and calculate income and resources to determine client financial eligibility

•Process changes to client's status, overpayments, and adjusts or restores benefits. Communicates internally or externally (Social Security Administration, Office of Attorney General/ Child Support Division, Law Enforcement/Convicted felonies, Provide, exchange, or verify information, answer inquires, address issues, or resolve problems or complaints

•Review Eligibility for ongoing services, establish priorities according to relative importance and deadlines, set goals, and manage time effectively, Ability to identify conflicting information provides by clients or authorized representative, To carry a high volume case load and able to operate computer with agency's various systems.

Director

Loving Touch Adult Day Care, Edinburg, TX. (DADS)

March, 2007 — August, 2009 Supervise 5 Attendants' and 2 kitchen staff, able to effectively operate an adult day care, in compliance with the Texas Department of Aging and Disabilities and Texas Department of Agriculture, codes and regulations

•Assure excellent quality service and appropriate information on TNAF, Texas State benefits, Clients rights., ect

•Provide good etiquette, verbal, phone or data

•Serve the elderly with respect and provide proper medical care, exercise

•good nutrition and activity

•Take the elderly to appointments, grocery shopping, food banks, special field trips, and secured the safety and needs while at the center

•Work closely with DADS to provided benefit assistance

•Unit Administration, management work and explanation of new regulations

•Ability to give and/or follow oral instructions

•Organize and prioritize, able to be detailed, compose correspondence complete reports in a timely manner and able to relay, establish and communicate effectively, while maintaining a good working relationship & Replace the attendance work role in their absence

•Interview clients and do a social history upon a new arrival; Knowledge department policies of contracted agencies.

(Program Administrator)

Texas Juvenile Justice Department-Evins Regional Juvenile Correctional Ctr

July, 2006 — March, 2007 Responsible for ``satisfactory performance standards'' of a 96 unit dorm

•Planning organizing, coordinating detailed requirements for residential program of youth the proper program treatment is being conducted

•Work closely with Psychology Depts Education Depts.

•to assure the youth are reaching their academic standards and special conditions are being met

•Conduct internal investigations

•Review and interview injured staff, do level hearing on youth that are violation of facilities rules

•Interview for employment and evaluations along with termination, schedules, time sheets.

(Adult Protective Specialist II)

Texas Department of Protective Services

February, 2004 — July, 2006 Assisted in the investigations of abuse, neglect or exploitation to adults and Child Protective Services cases

•Work closely with law enforcement, physicians, Court system, community, to protect the rights of the disabled & elderly

•Home visits.

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