Name : MA. EMILY M. BALASOTE
Position Desired : Option 1 - Sales & Marketing Coordinator Option 2 - Banquet & Events Coordinator
Option 3 - Administrative Assistant
Mobile Number : Bahrain - 973 – 33091036
Email address : firstname.lastname@example.org
Current Address : P O Box 24476, Al Ain, Abu Dhabi, UAE Permanent Address : Blk 23 Lot 25, Carnation Street Gardena Valley, Molino Bacoor, Cavite City
4102 Metro Manila
Date of Birth : October 04, 1969
To develop the ability to handle more difficult and responsible work with trust and respect of my co-workers that would be required of me into entering a larger broader field, where I could get more experience, and thus be permanently attached to the company, guided by a belief that exercise of industry tact, loyalty, accuracy, modesty and cooperation which are all essential to my success. Professional Experience
Name of the Establishment : Sofitel Bahrain Zallaq Thalassa Sea & Spa - (2018-Present) P O Box 5554, Manama, Bahrain
Position : PA to Director of Sales /
Sales & Marketing Coordinator – October 23, 2018 – Present Hospitality Function, Working Experience
Duties & Responsibilities of PA to the Director of Sales & Marketing
* acting as a first point of contact
*Dealing with correspondence and phone calls.
*Managing diaries and organising meetings and appointments, often controlling access to the manager/executive.
*Booking and arranging travel, transport and accommodation. organizing events and conferences. Professional Experience
Name of the Establishment : Mercure Grand Hotel Jebel Hafeet - Ai Ain, UAE (2017-Present) Al Ain, UAE
P O Box 24476, Al Ain, UAE
Position : Sales & Marketing Coordinator – October 08, 2017 – Present Hospitality Function, Working Experience
Duties & Responsibilities of Sales & Marketing Coordinator
*To assist the Sales Managers /Assistant Director of Sales & Marketing - F&B Manager in promoting the hotel & achieving sales in the best possible conditions.
*Coordinates & liaises with S&M, F/O and Food & Beverage Department
*Responsible for Sales Managers performance with the frame work defined by the company
*To coordinate effort with Sales Managers to cover all market segments such as: Corporates, leisure, weekenders, conference & seminars, ect.
*Responsible for events pricing in accordance with rack rate and segmentation Other Duties & Responsibilities
*Assists the sales department with secretarial work and partly with F&B Department for events
*Answer banquet and outdoor catering sales inquiries
*Keep a record of all contracts, and updating the Hotel Data base.
*Preparing the Lunch Stop Contract, Group Contract
*Making promotional Flyers for Room Sales and Restaurants Promotions, Banquets (wedding articles for magazines) Sending HTML to dabase by segment and areas
*Preparing the proforma invoices of all the functions.
*Go out with the Sales Team for Sales Blitz
*Checking the Group booking in the Opera PMS system Employment History
Name of the Establishment : Mercure Grand Hotel-Doha, Qatar (2006 to October 2017) Doha City Centre
P O Box 7566, Doha, Qatar
Position : Reservations Supervisor - June 2011 - October 06, 2017 Position : Reservations Shift Leader - Feb. 2006 - May 31, 2011 Hospitality Function, Working Experience
Duties & Responsibilities of Reservations Supervisor
*To ensure the smooth running of the Reservations Department on day to day basis.
*Adherence with the policies and procedures of RESAVISION.
*To monitor the customer service skills of staff, to maintain quality standards.
*To ensure customer satisfaction if issues arise related to bookings and conditions
*Regular on the job training of staff for better performance
*Tele-marketing to increase the corporate accounts and to develop business relationship.
*Yielding during high occupancy and major events.
*Regular follow-up with companies to attract bookings.
*To monitor and check all reports submission and monthly statistics on time. Other Duties & Responsibilities
Processing the visa application of the guests
Month End Reports
(STR / QTA/ LE/CLUB Provision/ Tars Comparison/ASA Production & E-Reporting)
Assisting the Director of Sales & Marketing doing some reports: BRM / Demand Calendar / Moodboard (LE3)
Organize some cocktail parties for the Corporate & Leisure accounts
Visiting the Companies /coordinate to the key contacts Achievements to be Proud of:
100% occupancy for the months of: October 2012, November 2012, January 2013 and October 2013. Re-selling of day use rooms to achieve more than 100% occupancy whereby the record was 134.86% on 14 October 2012. Duties & Responsibilities of Reservations Shift Leader Handling group bookings, checking of arrival on the next day, ensure that market segments are fed correctly, coordinate with the Front Office for yielding during high occupancy. Handling of TARS and extranet of Tour Operators.
Name of the Establishment : The Peninsula Manila (1996 to 2005) Corner Ayala & Makati Avenues, 1226 Makati City, Philippines Position : Sr. Guest Services Coordinator -Dec. 2005- Feb.2006 Position : Administrative Housekeeper - Jan. 2005-Dec. 2005 Position : Reservation Agent –Sep. 1996 - Dec. 2004 Interests
Learning about different cultures
Bowling, Playing Volleyball
Name of Institution Inclusive Dates Course
Western Institute of Technology 1986-1988 Secretarial Course La Paz, Iloilo City, Philippines
San Rafael Nat’l High School 1982-1986 High School San Rafael, Iloilo, Philippines
Calaigang Elementary School 1976-1982 Primary
San Rafael, Iloilo, Philippines
I was adjudged Smile of Accor Middle East 2013
This is among 62 Accor Hotels in Middle East with more than 12,000 staff. Smile of Accor ME certificate plus cash reward.
I was adjudged Model employee of The Peninsula Manila Hotel year 2002. One (1) of my prizes for being a model employee was to travel to Beijing and stay in The Peninsula Palace Beijing
(accommodation for two nights and three days with roundtrip airfare plus pocket money and being a Top Up-seller – I stayed in Peninsula Hong Kong for two days of the same year (2002). Following trainings done at Mercure Grand Hotel through the Accor Academy: RESA VISION “Booking & Selling”, Upselling, Leadership for Junior Management, Train the Trainer, Initiation to Revenue Management, Advertising & Selling of Services, Sales Excellency, Growing from Teller to Seller, Sales Essentials, Managing Diversity, Coaching & Developing, Being a Mentor.*Moodboard weekly and TARS budget for 2017.
Marimil Ermita - Vice President of Housekeeping
Solaire Resort and Casino
E: email@example.com Pasay City, Metro Manila M:091********
Szewc Thierry - Cluster General Manager
E: firstname.lastname@example.org Mercure & Ibis Styles Al Aziziya Makkah
(AccorHotels Gr oup)
Mercure Grand Hotel, Doha City Centre
(AccorHotels Gr oup)
E: email@example.com P O Box 7566, Doha, Qatar
M: 00 -974 - 55867181
I hereby certify that the above information is true and correct. EmBalasote
Ma. Emily M. Balasote