Sales Representative Customer Service
Resume:
Marina Mirgarifanova +971*********
WORK HISTORY
CUSTOMER SERVICE REPRESENTATIVE / SALES REPRESENTATIVE
Voyage Tours LLC, Dubai –June 2016 – May, 2019
Developed and implemented the UAE hotels database system
Designed, developed, and conducted familiarization tours, carried out post-event analysis
Prepared programs for small and large groups, including transfers, accommodations, and excursions. Groups handled - meeting at the airport, hotels check-in/check-out, excursion programs
Conducted trainings for the new employees and participated in cross-training with other departments
Resolved product or service problems by clarifying customer's complaint, determining the cause of the problem, and selecting the best solution to solve problem
Developed working relationships with internal and external customers while assisting with account management duties
Used consultative techniques to understand customer needs and make strategic referrals to business partners
FRONT DESK RECEPTIONIST/ SECRETARY
Mezory CCTV, Dubai - December 2014 – May 2016.
Screen, answered and redirected the calls and emails
Resolved problems with high-profile customers to maintain relationships and increase return customer base
Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues
Held weekly meetings with General manager to identify techniques to overcome sales obstacles
Assisted with participation of the company in the Intersec Exhibition, including logistical arrangements
Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files
Handled extensive international travels, tickets, ticket upgrades, visas, and hotel bookings
Completed forms, reports, logs and records to quickly handle all documentation for human resources
Dubai, UAE
Phone
*******************@*****.***
Motivated and initiative professional with excellent interpersonal skills. Excellent multitasking and problem-solving skills developed over my 8-year background in maintaining customer satisfaction and contributing to company success. Proficient communicator and a dependable team player. Accustomed to working in stressful, high volume task environments prioritizing multiple projects and requests. Ready to use organizational skills to provide administrative support to the team.
TEACHER OF ENGLISH LANGUAGE /PARENT RELATIONS EXECUTIVE State Secondary School, Yelabuga, Tatarstan, Russia July 2011- August 2014
Reviewed curriculum and devised alternate approaches to presenting lessons to increase student understanding
Modified general education curriculum for special-needs students using various instructional techniques and technologies
Observed and evaluated students' performance, behavior, social development and physical health
Supported student teachers by mentoring on classroom management, lesson planning and activity organization
Encouraged creative thinking and motivated students by addressing individual strengths and weaknesses of students based on standardized testing results
Collaborated with other teachers to coordinate social activities and field trips in alignment with curriculum
Supported the Principal in developing a strong and active parent community within the school.
Managed and developed the school communication channels, assisting in the development of the school marketing strategy and organising parent/ community events.
Developed and managed school events to support the enrollment activities.
Deputy Director at School Summer Camp: prepared the program for the camp, organized the outside excursions and events, prepared all needed documents, solved all upcoming problems during the children’s stay, communicating with parents and providing them with all official information, maintained everyday events in the camp, carry out post-camp documents and analysis FRONT OFFICE RECEPTIONIST
Alabuga City Hotel 4*, Yelabuga, Tatarstan, Russia September 2008 – August 2011
Performed all check-in and check-out tasks
Managed online and phone reservations
Informed customers about payment methods and verify their credit card data
Registered guests collecting necessary information (like contact details and exact dates of their stay)
Provided information about our hotel, available rooms, rates, and amenities
Responded to clients’ complaints in a timely and professional manner
Liaised with our housekeeping staff to ensure all rooms are clean, tidy, and fully furnished to accommodate guests’ needs
Confirmed group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
Maintained updated records of bookings and payments EDUCATION
Master in Philology/ Education
Kazan Federal University (Former Yelabuga State Pedagogical University) Faculty of Foreign languages (English and German), Philological Department. Yelabuga, Tatarstan, Russia (Graduated in the year 2011) Professional retraining
Translator in the Sphere of Professional Communication Foreign Languages department of State Educational Institution of Higher Professional Education
Kazan Federal University (Former Yelabuga state Pedagogical University) Yelabuga, Tatarstan, Russia (Graduated in the year 2011) CHARACTER REFERENCE
1. Mikhail Zvarich - Quality control supervisor – Voyage Tours LLC
+971-**-***-**** / ****@***********.***
2. Gaswan Naif – Operations manager -Mezory CCTV
+1-248-***-****/ *******@*****.***
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